AbeBooks

Ok, I am upset so let me try to temper my rage somewhat and try to be as cool headed as I can be.

First time buyer from Abeboooks.com so I was buying some text books for resale. I thought I was purchasing what I clicked on the Hardback cover and the specific ISBN associated with the text I was purchasing. No apparently what I want is not relevant, so they sent me international versions of what I ordered with soft covers and different ISBN numbers. I ordered two of the text, and another text for different subject, and I see now on the tracking number they are sending me a international version of the text I ordered from Ireland.

I have to pay for shipping to get a full refund. They will not provide you with return shipping label. You cant get a refund until the books are returned. Then they will ship them back to you in snail mail that takes 5-8 days to receive.

So with that being said I will have to make a decision, attempt to give them another chance and risk more investment of my time in a company that does not have live talk customer service, there is no phone number on their website for customer service line. Its all done via email. Canned responses. And see if they will refund me my money... but based upon my experience there is little confidence they will do right by me.

Or take the text books and sell them on another platform to get my money back, in a month or so. At least in that space I have some control.

I have seen other reviews after the fact of ordering through Abebooks that describe similar scenarios where customers are infuriated by lack of service-and dedication to treating customers right.

Since I started this review, I have again heard from Customer service tech who states I will get a full refund of the original cost of books and shipping charges, plus additional shipping charges to return the books. Which is apparently in the return policies of which I did not read, prior to ordering. I cant say this is totally unreasonable as a policy, my main frustration is that they decided I didn't need the books I ordered but sent me similar books by the same title which are of less value to me than what I ordered.

If I were to order them again I don't think I have any control to ensure I will get the correct books! What a shame!

Seller asked for extra postage after ordering and payment done :(