AdaptedMind

We just started and when you choose on a subject, it makes you sit through a 10 minute unrelated cartoon video. Waste of time

I've been getting charged $9.95 every month for 2 years now. Have tried contacting support to cancel and every time I'm told that they have canceled back in 2021. They even tried to tell me that I'm using another email address that's not even mine! I think they made that up because they DO NOT want to cancel! I had to contact my bank and have them cancel and issue a new card. Funny thing is the last email I sent them to cancel they said they would refund me and then charged me again! Crooks! Do not give them your CC information!

This is the only game that he is willing to even sit down and try to do work with just started a day go so well see if I think it's 5 stars so far it got his attention so that's a great for me I'm hoping he finally starts to learn the only thing I hope it stops closing out on us I have to keep clicking back on to the site not sure what that's about

After noticing a charge from this company I called to have the charges refunded. Well they will only refund 3 months ($30) They have been charging me for almost 3 years ( $300+). I know I know I should have been checking..

My kids love adapted mind and it's an awesome learning website if this was just based on that i would give 5 stars but it's not.
My problem is I had to transfer money to make a payment when the card declined but it wasn't updating so I called customer service and customer service said they can't use the same card more than once and i have to put a new card on the account.
The customer service rep said they can't recharge the account with the same card which makes no sense to me, if i had to use a different card everytime i had to pay wouldn't they not be able to have the card saved to the account.
Adapted mind needs new customer service employees or find out why they sound like they don't want to be there because they aren't giving good customer service.

It was a great math game my little kid really loved it she loved it so much so can we get it for free cuz I don't know where my password is my husband stole it

I find Adapted Mind an excellent educational application for children, including to those for whom English is a second language. However, the price may be too high for the residents of the third world and hope that a special price can be granted to students from the middle and lower income countries. Kids do well with Adapted Mind even though they may grumble about having to do daily practice, seven days a Week. El Oakley, Vice President of the Libyan International Medical University *******@limu.edu.ly

We've just signed up for a free trial and my boys are really enjoying it. My older son got up early today to do his next level that was unlocked. He keeps telling me all the new things he learned in social studies and science. He said that the math subject is challenging enough to keep him interested. I'm heavily pregnant and lack of energy at the moment. So this type of activity is great for me too because kids keep themselves busy and I have no guilt of them spending time in front of a screen. I've also did a bit of research today because I'm considering to commit to 3-4 classes for my kids and saw some negative review about the company. Knowing that reviews can be unfair sometimes I contacted their customer service to address my concern. The customer service responded pretty much straight away with a very professional email.

Unable to cancel subscriptions after several attempts. I happened to notice that they were still charging my credit card months later after I cancelled. When you follow steps by going to your accounts page, then cancel account, you never get an email confirmation. The following day or minutes later upon your return it shows account active again. Is there an ethics board or website to report this company's practice?

My daughter used the service for two years and was generally pleased with it. Not much new year to year with updates, which for her was good. But when I put the service on hold, they kept charging monthly service fees. So I am done - I contacted the CC company to kill service that way and again logged in to try and cancel with Adaptive Mind. I should have caught it sooner. Seriously, they monitor account usage. When they saw no activity for months, how hard would would it be send an email to ask why or if account should be held? They would keep charging for no usage until the CC expired.

Boring lengthy math assignments (like 30 identical math problems to unlock the castle but then the castle isn't unlocked), some cartoons on repeat which prevented us to move on the next task. Too many US currency questions, we are in Vietnam and don't care about the US currency system. Books are ok but then again tons of questions and motivational talks afterwards. Not only my kid is bored but me as well. Sciences section doesn't even work or it's not really user-friendly because we tried 3 times and still didn't figure out how to collect 7 tokens. In general, very boring content and annoying app logistics.

These guys are unprofessional and rip you off. They charged USD 18 from my credit card instead of 9.95 and never made the refund. When I inquired they gave some crappy excuses that it is up for processing etc. Please report these people to whichever authority that takes care of these issues. Ban them and black list Adapted minds. They are scammers and using kids as baits!

My grade 3 boy has really low confidence but after only about a week of Adapted Mind he's worked through so much and will finish an "episode" a night in either science, math or social studies. The only thing I would change - having to watch the episode entirely to redo a quiz is a bit of a pain and deters him from trying again but other that that it is extremely entertaining and engaging. Plus it encourages positive self talk and growth. I just love it.

Firstly, it gives you all the subjects during the free trail with the $10 a month enticement. But then charges you $29.95 total out of no where. Because apparently it's $10 per subject. Plus doesn't notify you when you'll be getting charged or provide receipts.

Hi. There have been attempts to charge my debit card ending in 0196 for almost 2 years now for a charge of $19.95. I entered the membership over two years ago and this debit card is expired but still your company continues to charge it constantly. Please stop and my membership delete my account information.

These guys are rogues. They overcharged my credit card and never reimbursed it, despite numerous emails from my end.
Can't an authoritative Body out there, keep a tab on them and prevent them from cheating more innocent people around the globe. I notice that I am not the only one here to call them a scam.
The people here have sadistic minds, INTERPOL please track them.

I had never even heard of this website until I saw 2 charges on my credit card Jan 1,2023. ($49.95 and $9.95). I had to Google the information on my statement, figured out what it was, and found that even according to their scam website it should have only been $9.95. I've since reported fraud and replaced my card. My children are in virtual school and have access to real websites provided for free by the school they are enrolled in. I've never even looked for something like this because we don't need it. I'm at a loss for how this was even possible. Someone needs to shut them down.

Definitely not a reputable company. I've been trying to cancel this account for over five months and they keep on charging me $30 a month. Do not get a membership with them or you will never be able to cancel!

We are so. So disappointed. It started really well and we liked the fact that we had to wait til the next time to unlock the next level. It meant my son knew we would do just the right amount every time. We liked the rewards too. They were times where things were a bit repetitive and very bizarrely organised (doing fractions for 10 questions and moving to measurements the following 10 questions) but overall, we were positive about Adapted Mind. However, after around 3 months of regular sessions, we were not able to move from lesson 36 to lesson 37. Instead, we could only click on 'Fishing game' which meant doing random questions for unlimited time. So, a warning to you all: if you are doing 4th grade Maths, you lessons stop at level 36.
I contacted customer service and it took a few emails to truly understand that I was paying for a programme that was not finished...
In a nutshell, I would avoid!

This website is very terrible and should be sued. It says it gives you 30-day free trial. I cancelled subscription only two days after I used and also received cancellation confirmation but it still charged to my credit card $30 a month. I had to dispute the charge every month. Finally, I changed my credit card.
So, please never never enter your credit card or debit card information in their website. Never believe their 30 -day free trial!

The lowest grade is first grade, so my kindergartener needs more guidance and doesn't use it as much as my first grader who can read and navigate the site on her own.

She wanted to change the appearance of her animal avatar but eventually was more interested in the lessons and hatching a little critter. There isn't a way to go back or start over, and after the easier problems she needed more guidance. We're still new to it, and I was able to find ways to help teach her how to figure it out without just giving her the answers, but it would be good to know if there are hints to help the students directly during the practices.

So far, we are happy with our trial!

The limitation on how much time a child can engage is a huge downfall. Everyone has different learning styles and many children need to immerse themselves in their interests in order to learn most effectively. Limiting this is limiting learning and self direction. That is the biggest down side. The confusing processes logging in and starting sessions, the loading time is ridiculous between every screen, use of 'grade level' to start is irrelevant for some. Would be better to start by ascertaining where a child is needing/wanting to start. Using generalisations about screen time needing to be limited etc is harmful in so many ways; many need screens to communicate, read, engage meaningfully and can be the most effective relevant way to learn etc. Promoting reduction of or judging screen time is ableist.

Everything is good, but when I get done with a problem sometimes it goes to a different subject that I did not select and I don't like it. Please fix this soon.