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Adorlla

Overview

Adorlla has a rating of 2.6 stars from 271 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Adorlla most frequently mention customer service, day gift and tracking number. Adorlla ranks 8th among Personalized Jewelry sites.

service
171
value
84
shipping
94
returns
71
quality
169
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1,743 reviews
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Texas
1 review
1 helpful vote
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Don't buy from here
December 30, 2022

This product comes from China. I just paid for three day shipping. It's been over a week and a half since it shipped don't let your holidays be ruined. Our birthdays are anniversaries. It takes over a month for the product to arrive. When you have any questions it's impossible to find out any information like tracking numbers.

Date of experience: December 30, 2022
Oklahoma
1 review
0 helpful votes
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Terrible
June 16, 2024
Updated review

After arriving a month late, even after paying for expedited shipping, the product was broken. Save your money and don't get involved with this terrible company.

Date of experience: June 6, 2024

Very easy!
May 16, 2024
Previous review

Very easy!

Date of experience: May 6, 2024
GB
1 review
0 helpful votes
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Do not order with them
December 22, 2023

I placed an order for a personalised arm chain, it broke apart the moment I held it to try it on.
There is no reply from them, they take your money and run it's disgusting. They are thieves do not purchase from them.

If I could give a negative rating I would, please save your money purchase somewhere else, £37 down the drain.

Date of experience: December 22, 2023
Texas
1 review
2 helpful votes
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I ordered a U.S. map made of wood and cork board to track all our adventures we have. When he opened it for our anniversary, the cork was separating from the wood. I sent customer service photos and they offered me $14.14 refund for my $75 purchase. I have emailed about 6 times asking to speak with a manger and they offered $22 refund. I am insulted and unsatisfied. Be warned. I will take my business to Amazon everyday with the return policy they have.

Date of experience: August 30, 2023
New York
1 review
1 helpful vote
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Cheap products
July 29, 2023

I ordered a Father's Day gift for my husband. 50$ down the drain. It was pressed wood, not good quality. The colors were dark and not bright as advertised. The names of my children were barely legible. They offered a 30% refund and coupon. I told them to keep the coupon and just give me whatever refund they will give me. They have great customer service and were very helpful. I do not recommend their products after my purchase.

Date of experience: June 29, 2023
Washington
1 review
0 helpful votes
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Run!
March 9, 2023

I would give a zero if I could. Ordered in November 2022, it is now February 7,2023 and still nothing. Frequent emails stating your order is in " production, be patient". Today, we are told your item is out of stock, please choose another item. Are they crazy, refund my money. Don't ever buy from this company= you were warned.

Date of experience: February 7, 2023
Massachusetts
1 review
0 helpful votes
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Terrible
July 15, 2023

I ordered a Mother's Day gift on may 6. It's June 16 and I still haven't received it. I received messages saying it is bc they are overwhelmed with orders. It has shipped multiple times. Even after I cancelled the order nearly a dozen times. They never canceled it and just kept telling me 1-2 more weeks. Every week they did this. Now today I get a shipping notification. It's coming internationally. I am extremely unhappy with their service and will be going after them in a legal manner to get my money back if they do not refund it on their own at this point. This is by far, some of the worse customer service I've ever experienced. A really crappy business.

Date of experience: June 15, 2023
California
1 review
0 helpful votes
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Shipping was bad but the necklaces are really nice
December 3, 2022
Updated review

I'm disappointed that I paid a lot extra for 3 day shipping and it took me a few weeks to actually get them even once they had been shipped already. However, my boyfriend really liked them so I am happy about that.

Date of experience: November 3, 2022

Just bought a necklace for me and my boyfriend :)
October 6, 2022
Previous review

Just bought a necklace for me and my boyfriend :)

Date of experience: October 6, 2022
California
1 review
0 helpful votes
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Did not receive item I ordered
September 27, 2023
Updated review

The last minute cost adds were pretty shady. Upwelling 20 for a usb enabled light feels like bad practice.

Not to mention, I didn't actually get the product I ordered. Or any product. Nothing was received.

Date of experience: August 28, 2023

The last minute cost adds were pretty shady
August 27, 2023
Previous review

The last minute cost adds were pretty shady. Upwelling 20 for a usb enabled light feels like bad practice

Date of experience: July 28, 2023
Indiana
1 review
0 helpful votes
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My order
July 17, 2022

I ordered something for Father's day paid extra shipping still haven't gotten it no one is responding besides sorry covid has set us behind. Spent $60 for nothing. Now I have to spend more money to get something else! Not happy!

Date of experience: June 17, 2022