Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I felt more at ease after purchasing from an unknown supplier using Alibaba and Trade Assurance. I paid Alibaba, not an unknown supplier, which is the way to go. I had recourse in the event of a bad deal with a known company.
They are bigger than Amazon.
I would and will do business with this company again.
I've used this company multiple times and have always received the finished products before the scheduled time frame and have always been extremely pleased with their decals. The communication is great, too. I do advise checking your work email either late at night or early in the morning, 6 a.m.
Alibaba, has improved significantly over what they were a few years ago. They have quite a ways to go in their communication interface. Currently there's no way to sort or group messages, makes having communication with 20 different manufacturers of different products VERY difficult. It's usable though and MUCH better than 3 years ago.
I was very happy with how quickly the product arrived and how nice equality was. Loved the fact that it was one piece and I didn't have to worry about attaching it to something else. Customer service was amazing and they really went out of their way to share photos in advance and to give reassurance. I will definitely be using them again in the near future.
Very satisfied with their quality and service. I made a lot of effort to compare manufacturers in alibaba. But I'd love to tell you guys who are doing the same thing as me, just ask what you want, then they will get you exactly what you need. I'd recommend all the companies I've known.
The supplier manages to fabricate a customized power supply. They are built-in good quality and overall fabrication is also very fast.
It will be helpful if they do QC on each product before shipping them.
He communicates well and willing to resolve any issue arise in a friendly and professional manner. Overall good transaction
This site is a complete rip off. There is no doubt that there are some genuine sellers but for every honest seller you will easily get a thousand rip off artists. Ali Baba condones scam artists by protecting them through a pathetic reporting system and not allowing the customer to leave comments after opening dispute. One star is one too many.
First, my responses to bids did not change their status. I kept getting notices as if they were new. The phone app doesn't synch with my computer, and the computer app freezes on the page to start a conversation. Their platform is so buggy it makes Messenger look good. But I ordered, and later, while my shipment sat at customs, Alibaba completed it anyway and asked for a review of seller, not once but twice for 2 different orders. Alibaba's so-called help did nothing to correct the problem even after I got a human to respond. I had to come here to leave a review of Alibaba because their own site doesn't have the option. If I can find another way to get international bids, I will switch.
It's my first to try buying online thru alibaba and was able to get in touch directly with manufacturers and it has been a great experience.
Was hesitant at first, as I'm not sure though if I will be dealing with legit suppliers, but it proved me wrong, Alibaba is a bridge for consumers who wants to have a real deal savings and value for their money thru direct buying from makers all over the world.
- User friendly
- Filters are great to distinguish great traders from ones that maybe potentially harmful
- Suppliers I have work with are great.
- Love it how alibaba suggests hot selling items within my business category.
Quality was great, mix -up of communication for shipment time shipping is 3-5 days accurate however production time is separate from that and needs to be explained as well just to get better arrival date for item. No sizes are engraved on actual shoe so i had to figure it out on my own which was which. Other than that quality is 100 percent good and im happy with merchandise!
I love using alibaba. The suppliers are 99% friendly, helpful and fast-responding. They will almost always go the extra mile to accommodate your customisation requests. Trust is important and alibaba provides it with Trade Assurance.
Like any purchase you make, the first thing is to ensure value for money, quality of workmanship and materials that comprise the item. Companies don't stay in business unless their products meet market standards. Alibaba provides the buyer with ample information including number of years of trading, yearly value of sales, units sold, number of employees, etc. etc. All the info to make a sound judgement is accessible when you find out how to access it. Should you need help finding more on the Alibaba website - all you have to do is to ask Alibaba. They are very happy to assist..
Things have changed lately in the transactions with China. We used to look for cheap products although delivery times and quality were usually low-profile. Nowadays, quality control and logistics are comparable to any world-wide supplier
Professional, peace of mind online ordering. Using this platform's features guarantees that you will not loose your hard earned money to scammers.
Their fees are also nice and small compared to other online ordering options.
As a kid I liked to watch Westerns. There was something about the adventure of going to unexplored lands where you never knew what would happen next. Alibaba is like that. I've found some of the most incredible deals on quantities of electronics that I could never have gotten in the US any other way. There are lots of dud suppliers but there are legit ones too. Just do as much homework as you can and understand there is always risk. Trade Assurance can also be helpful if you can find a supplier that qualifies.
Good Service and good communication.
I was contacted with tracking details when the product arrived at my destination. Very helpful to get the parcel because our post office very seldom send notifications of parcels arriving.
It was a great experience and so easy to find the business that would meet out needs. I had total confidence in our choice from the minute we ordered and when our order arrived we were certainly not disappointed. It really helped with the displayed trusted supplier indication and I will be using Alibaba.com again. Thank you.
I placed a large order with a manufacturer on Alibaba, and he charged me twice for delivery. Once at the point of origin and second time in UK when Fedex delivered the product, they also sent me an enormous bill. The agent at the factory should have warned me about this but pretended that there was nothing else to pay. I am very disappointed with my first experience at Alibaba and hope nothing like this ever happens again.
We are using Alibaba more than a year, and It has given us a lot of information. Factories were nice, also provided us good quality products.
The payment process is quite easy for beginner. But to be honest the refund system need to be improved.
Great platform for bringing the world of industry together under one roof. I was skeptical about ordering from a foreign country at first but, Alibaba took the risk out of the entire process with their requirements for vendors and buyers alike. As a small business, ordering abroad will help my bottom line and Alibaba made that possible.
I like this site for a huge number of things that can be purchased quite cheaply. Of course, the quality in some places falls on the goods, but this is not critical. Many sellers are quite responsive and friendly. I recommend at least trying it.
It is nice when such a reputable company as Alibaba guarantees and accompanies my purchase of goods and frees me from worries about quality and guarantee of delivery. I have not had time to try this device in practice, but I received the goods guaranteed and very quickly, only 10 days on the road. Thank you Alibaba.
I had an account to contact with suppliers and out of the blue I couldn't login anymore. I keep receiving a message saying "this account cannot login at this time" it's not related to security reasons as many ppl have their accounts banned. I tried contacting though Facebook or wherever I could locate a way to communicate. They don't have a customer support only a bot that don't give options to talk to a human, call a number or solve your problems. I've lost all the suppliers I had contact with. Considering to find another platform to source my business in Australia, this is not a reliable website.
Very very satisfied with my experience here.
Secure payments with trade assurance orders, received goods in timely fashion with high level shipping practices.
I ordered based on a wealth of positive reviews and feedback given to the vendor I selected.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.