• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    988
  • Value
    971
  • Shipping
    969
  • Returns
    575
  • Quality
    955

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.7%
Positive
144
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,058)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user brandir41
1 review
0 helpful votes
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November 9th, 2019

Working with the vendors was a pleasure. But the way the site works is not terribly intuitive. Also when we got the invoice our "transaction fee" isn't accounted for. This is something that just doesn't make sense. It doesn't reflect our total bill that was charged to us. Technically we could dispute the charge since there is no record. So I would suggest adjusting that in the system immediately to avoid this action.

Thumbnail of user victoriag249
1 review
0 helpful votes
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August 7th, 2020

Alibaba has many great products to choose from and most reps reply quickly to inquiries. Some don't reply as quick but there are other stores with similar products. They have great product prices but the only downfall is the shipping rates. It's best to get information on shipping before ordering. There are different suppliers for the same products with cheaper shipping rates. But be weary ones you buy there is no going back as for shipping products back for refund is basically not an option since it might cost more than the product's worth. Make sure your getting exactly what your paying for. Ask for samples or pictures of products first hand if necessary.

Thumbnail of user scottp305
1 review
0 helpful votes
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September 18th, 2019
Verified purchase

Ali is great and easy to use, though there are some time wasters on here so just be careful, look at the reviews, find verified sellers, It is best to go with sellers who have been operating for multiple years.

Everything I have ordered has exceeded expectation, however, it took a long time to find the right supplier, so be patient and make lots of inquiries, you can send out requests to lots of suppliers at once, this is a great feature.

Thumbnail of user raynaldos1
1 review
0 helpful votes
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May 10th, 2019
Verified purchase

Alibaba is highly respected and trusted within the industry's as the best online platform for World Trade. My company has been purchasing products through Alibaba for many years now and have never been disappointed. They are 100% committed to provide great service.

Thumbnail of user osvaldoa15
1 review
2 helpful votes
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May 9th, 2020

The platform is great for finding suppliers and placing orders but... if there was one thing they could improve, I think it would be the fact that they still charge the credit card payment processing fees on cancelled orders. I believe it is unfair and not a good way of making money out of your customers. I called my bank and they told me that VISA was not the one charging me, but alibaba. I hope they do what's right and fair because in the end it all comes back to us. Good luck!

Thumbnail of user mohammeda280
1 review
0 helpful votes
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March 9th, 2019
Verified purchase

The buying and payment method are good.
The searching way is hard.

I think there should be a shipping way option, because mostly u get forced by shipping agency you may not like or expensive because of the seller deal with them.

Thumbnail of user mb719
1 review
0 helpful votes
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December 30th, 2021

Trade Assurance is a gimmick used to trick buyers into trading thru Alibaba! Ripoff, scam. Was shipped equipment that didnot work, then given a 2 month runaround, then i was disqualified as to a claim! Hateful! Deceiving people at Alibaba!

Tip for consumers:
BEware of Alibaba trade assurance, ripoff !!

Products used:
Paint pail closer

Service
Value
Shipping
Returns
Quality
Thumbnail of user marzios1
1 review
0 helpful votes
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October 11th, 2020

I can only thank the availability and kindness of Mr. Kin, my contact with this company. I found in him a serious, responsible, capable and always kind person. He was able to be patient and friendly. I am very satisfied. Thank you

Thumbnail of user arielm81
1 review
0 helpful votes
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July 5th, 2019
Verified purchase

I had a great experience using Alibaba for my last purchase of pillow cases! The service is easy to use and allows me to find suppliers that I otherwise would not be able to find easily and with out any effort. Thanks!

Thumbnail of user nenak3
1 review
0 helpful votes
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July 9th, 2019
Verified purchase

Alibaba has been the best thing that happened to me. I have been bringing in containers of goods from China for about 10 years now and yet I have never been to China. Its been awesome. The feature I love most is Alibaba Trade Assurance. When you order through trade assurance, vendors tend to offer their very best services because they dont want a bad review for their company. I am so pleased with this. I hope Alibaba.com will continue to give their buyers more security features like trade assurance and more.

Thumbnail of user rukab
2 reviews
0 helpful votes
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July 4th, 2019
Verified purchase

My experience from the start has been excellent. I can see why the world accepts Alibaba as our choice for business interaction. The processes are user friendly and the results what we asked for. Therefore we will continue doing business this way. Thank you very much.

Thumbnail of user russells143
1 review
0 helpful votes
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August 25th, 2019
Verified purchase

So far I have found that using Alibaba a great way to source products and find suppliers. Although many suppliers deal in large quantities, there are those who are willing to develop loyalty by considering lesser order quantities, allowing smaller businesses to "get in the door".

Thumbnail of user sergioe14
1 review
2 helpful votes
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May 18th, 2018

This platform will never protect you. Alibaba.com only interest is to make sure the seller wins the case if you obtain defective or damaged products to collect their share. Proof of seller fraud was presented and the still we're on their side. This has been so far the worst experience of my life. If you are importing or buying from a supplier in China make sure to use a broker or mediator based in the USA with trade experience. I believe Alibaba. Alibaba.con and its suppliers business is to take advantage of inexperienced buyers with no trade experience.

Thumbnail of user mgenis
1 review
0 helpful votes
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July 12th, 2019
Verified purchase

I was charge a certain $107 on my bank balance from the website that i dont understand where it came. There is no where you can contact the web administrator so i am stranded. We need cell phone number or direct contacts to the web administrators

Thumbnail of user estebang17
1 review
0 helpful votes
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August 7th, 2019
Verified purchase

I had not made purchases by this means, however, I am very satisfied and pleased with the process, there is a way to analyze the suppliers before making the purchase, the commercial insurance gives you security, we will continue using this platform

Thumbnail of user claudem77
1 review
0 helpful votes
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July 4th, 2020

Outstanding service and delivery. Outstanding logo print. My choice of fabric that is wrinkle free and very breathable in a very hot Toronto summer. Great price. Alibaba makes everyone and anyone like a King or a Queen that can have anything on Earth (without paying riches for it). Thank you. Love your service.

Thumbnail of user jimenaa2
1 review
0 helpful votes
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June 6th, 2019
Verified purchase

All products were excellent, everything came exactly as the picture but the services is regular. They didn't ship on time and that affect my company and when I start reading the contract I notice that nothing makes Alibaba refund your money in a pretty soon time and for me that was really bad.

Thumbnail of user vidyas1
17 reviews
13 helpful votes
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November 29th, 2012

The site is a excellent site for buying craft stuff... but def need to read reviews and also feedback rating should be more than 97 percent. There are some genuine sellers just like you have in eBay and Amazon marketplace. We need to use paypal to pay to be on the safer side.

Thumbnail of user jeffm704
1 review
0 helpful votes
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February 16th, 2020

Kelly is an amazing and helpful sales consultant, deeply skilled in the knowledge of her wide variety of machines and accessories. I didn't know what I needed and she helped pick the correct machine for ma and spent countless hours helping me, hundreds of messages and eventually I was very happy with what she selected for me based on my needs.

Kelly was quite knowledgeably on importing equipment and selected the courier who could manage it all for me so it arrived at my door without any problems. Even advised she couldn't ship the oil via air

I had never set up a machine like this so I had several questions just to make sure I was doing everything correct and Kelly got me to send photos and advised how to set it up.

The level of service I got for a small order was really fantastic.

Finally, after all set up I turned it on and it worked absolutely beautiful. The quality of the machine is amazing, self oiling, servo motor and precise needle stop and start with varying speeds

Tip for consumers:
Ask Kelly the real life chat assistant and she will help you with everything, professional, honest, sincere and knowledgeable, speaks English proficiently

Products used:
246 Single-needle small diameter unison feed cylinder sewing machine for leather shoes

Service
Value
Shipping
Quality
Thumbnail of user georget480
1 review
0 helpful votes
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June 23rd, 2020

Alibaba has made buying large quantities of products from far away, very easy, because they are a key element in the security not only for the buyer, but also the supplier. I now know how easy it is to buy from overseas, when you have a partner that you can trust in to represent you half way around the world like Alibaba.

Thumbnail of user beppes1
1 review
0 helpful votes
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June 18th, 2019
Verified purchase

Hi, I was very impressed by the professionalism of this company, starting from the young lady with whom I communicated my needs, very professional punctual and cordial, immediately put me at ease. Unbelievable that the order arrived in 4 days! Despite the enormous distance... not even in Italy, my country, the goods arrive so fast! And then the packaging, packaged in an extremely safe and functional way. Thanks thanks thanks

Thumbnail of user donnettek2
1 review
1 helpful vote
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July 5th, 2020

DHL.COM rarely charges extra for shipping. Alibaba always charges for shipping and it is very expensive. I purchased Face Shields since early April. The shipping fee was almost 1500 USD even though the items only cost me 188.00. I had no choice but to take the cheapest format which was by post for 100.00. To date i still haven't received my products.

Thumbnail of user alfredn18
1 review
1 helpful vote
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April 8th, 2019
Verified purchase

I am very pleased with my initial experiences on the Alibaba website. My orders have been processed accurately and in a timely manner. The site is pretty easy to navigate to find an applicable product. The manufacturers respond almost immediately and are very helpful. Payment is much more simple than I originally imagined and, so far, very secure. I'm enjoying the experience!

Thumbnail of user gerryw21
1 review
1 helpful vote
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April 7th, 2019
Verified purchase

I haven't been using Alibaba.com very long, and have had some struggles finding my way around the site. But I am learning. It gets easier every day to find what I need. I just wish there was a cheaper way to ship the goods without it taking a very long time to receive. That may not be any of their faults tho.

Thumbnail of user adalbertk1
1 review
5 helpful votes
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September 3rd, 2020

It's sometimes helpful but sometimes not as even scammers post their business therefore it is not safe for your money. For my case I purchased a TV by paying $406 but It never reached me and These people keep on requesting for money and they pretend to have shipped the item while the website for shipping agent is also fabricated.

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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