Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I enjoy working with Alibaba. Every company there isn't a bad company and you have to find a supplier that doesn't give you any red flags in the begging. Overall my experience from Alibaba has been great.
During the pandemic time, browsing Alibaba was the only way that I can source products for my own business. Despite the shipping time is a bit slow sometimes, most of suppliers I worked with are very trustworthy
Every detail was taken care of, communication is excellent. Great precision used to insure the correct parts were prepared and sent. Very impressive and efficient, the parts are fantastic and on time. Perfect transaction, buy with confidence.
You can find anything you'll need in large quantities. Suppliers and buyers can specify details of an order and the site will ensure that the transaction doesn't complete unless both parties have satisfied the agreed upon requirements.
This was my first order through Alibaba. Living in the US I was a bit apprehensive about ordering but everything worked quite well. The product exceeded my expectations and it arrived much sooner than I had expected.
Convenient way to get what I needed, helpful as the portal provides a secure way to communicate with suppliers, and being a first time buyer, it gave me the peace of mind that my purchase was guaranteed.
Goods arrived on time, the products are very high quality, well made, well packaged. Communication was always easy, with a super kind person always willing to help me. I look forward to doing more business with them.
It has been so easy and effortless using alibaba! Great to have all the support in place. From dealing with different companies to the shipping support etc. Everything was super easy! I am one happy customer thanks!
Happy I've found a good supplier that easy to communicate with. It's just some supplier took long time to answer your queries and got a very expensive shipping. But Alibaba site is a way convenient for me.
Alibaba is the best online international market. They are extremely reliable, if you are unhappy with any purchase, they will refund the cost of your order. You can not go elsewhere for a better service. 10 stars.
We have ordered commercial multi user sink. Had to have it custom made due to unusual sizing of the space. All arrived fast and with exact measurements. Great service and products, will use again in the future.
Order process is secure.
Can access rates trusted sellers.
Majority of people I speak to can speak English which helps a lot.
Love how sellers are rated so they have an incentive to provide good customer support.
I was looking for custom printed golf tees. I submitted this request to several companies and within a day I had quotes from everyone. I completed my order seamlessly and received the goods on time. Great service!
There have been a couple of vendors that do not offer a response. Could because my quantities are not large enough, but most people have been very efficient and friendly. Will continue to look for new items.
From the supplier side, everything was going as promised. Shipment dates and tracking number. I have not seen the batteries yet as they are still in UPS bonded store in Athens. Today - one week after arrival in Greece, I got the invoice for VAT and duties which was paid immediately. Now the pending question is; how many days more before I receive the batteries?
Was somewhat skeptical about making my first purchase through Alibaba but the process, customer support, delivery and purchased product were first class. More than happy to purchase via Alibaba again if required.
Ordered through trade assurance as usual as I find this method very efficient and a well documented process throughout the transaction. I will definitely continue to use Alibaba as my sourcing portal.
China has a lot of goods to offer, and if you can't find it, Alibaba.com will either hook you up to who has them or who can make them if you got a design in mind.
But beware of scammers trying to abuse your trust! Alibaba does and will automatically give you reminder notes to deal within the website for trade assurance quality when you are given an email address by a supplier or you pass your own personal information.
Even though there are a lot of thieves surfing Alibaba.com as long as you make sure you got Alibaba's trade assurance contract, the trade will go smoothly and you shall be protected.
Very good experience made very professional and without big problems ordered and fast contact. I will continue to order in alibaba and consider my suppliers so make business fun sincerely Miguel Hernandez
My experience with joe and Shenzhen was great! Everything exceeded expectations from product quality, shipping, and communication. I really can say enough about how great there service was A+++ will buy again!
Tip for consumers:
was a great experience! will buy again with joe and Shenzhen
Products used:
Antminer k7
I was very unhappy that Alibaba would not let me revise a review I had mistakenly made.
There was no help from Alibaba and no way to contact them directly with my complaint.
If they can't fix a simple technical issue and have an email address you can contact for help I am not sure I will continue to do business on this platform.
Tip for consumers:
Be wary of Alibaba service. Very hard to contact if there is an issue.
Amazing platform for sourcing good quality modern-day products. This was my first experience and without a doubt, it has been great in terms of assurance, financial and quality protection and customer support.
Alibaba friends.
The platform has been very useful with my partner to start a business with suppliers who have been very good. It is a very friendly and reliable platform. I like that there is Trade Assurance, they protect people's money from shoddy shipments and fraud. I'm not giving them 5 stars just because I'm waiting for how they act when it comes to refunds. The rest is perfect. Thank you very much for the website.
A little bit daunting when first entering in to an deal, compared to the ease of ebay or Amazon, however that is where the comparison stops. We have found a great suppliers, who offer exactly what we want for a fraction of the price we were paying before and once you get used to the adjustment in the ordering process, I'm very happy overall and have full confidence Alibaba to securely handle the transaction to completion.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.