Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Everything has been correct so far. I'm a happy customer. I look forward to do a lot of business with the vendors I have used so far. My favorite is Dream Li from Rebecca Ltd. His english is exceptional and his order for me was right on point. Thanks Dream LI.
And I feel comfortable in purchasing through your company. The only thing is that I have an Ocean Fright that has past the allowed time to cancel the order. I knew it would take longer but am waiting to see how this transaction turns out. Is my first Ocean Freight shipment as a trial. I will advise as it is due to Port on 03/23/2018
My experience with Alibaba has been outstanding. The only reason I gave it 4 stars instead of 5 is because the messenger platform is not the easiest to use. You have to play around with it to scroll up and look for old messages. Other than that, the value and ease I've received from Alibaba.com is great
Very easy to use and is a great door to buying/manufacturing almost any product you want. Alibaba also has a trade assurance payment method that allows you to pay safely /without worrying about getting ripped off.
Excellent order processing. The seller was very friendly, helpful, courteous, patient and had a great deal of knowledge about the products. I'll be back and thank you for the smooth transaction! I will come back. Sandra
In general I have positive experience working with suppliers. Sometime communications are not easy but we get used to it. Alibaba connects us with many suppliers otherwise would be very difficult to manage it.
Thank you
A huge catalog or items to choose from and quality has been first rate with everything I've received. Suppliers have been eager to please and very communicative about options and other offers that may interest me.
Great company for getting in contact with suppliers and manufacturers and vice versa. The communication is great. The web interface could do better in regards to searching for specific products. Wish there were more products available to order. Hoping a warning for customers looking to purchase would be made to never ever make transactions outside of Alibaba.
Tip for consumers:
Scammers will say you save money if you make transactions outside of Alibaba, do not listen as Alibaba is the middle man for transaction protection. If your order is bulk arrange shipping from CHN port to your location. Always ask for photos of order before your order departs so you have proof of your merchandise condition in case it gets damaged in transit. otherwise great people on this site so far lucky to have met them and look forward to continued business.
Products used:
variety
Great place to meet suppliers but doing business using the Alibaba technology is painful. Addresses don't work, payments are difficult to process, double entry on almost everything and the help system is no help at all.
The amount of suppliers here are insane! You can find anyone making anything as well as providing extra services such as personalising as per your company's design, or just bulk ordering. This being China though, the delivery charges and times can be a bit much when you are looking for a bit smaller quantity.
Tip for consumers:
Make sure you know what you want.
Find one listing then use Alibaba's algorithm to find 'recommended/similar' and find a better price manufacturer :)
Products used:
Metal cards
Laser engraver
I've been working with Andy for many years. He is always consistent, very helpful and friendly. He knows what my customers like and contacts me with new products regularly, but never pressures me into buying anything.
I still have to research and try. I hope that future experiences will be at least as good.
I ordered, I paid by bank transfer, the commission charged for interbank payments was quite large for relatively small amounts, I established with the seller the mode of transport, I received the goods.
In conclusion, satisfied.
Good customer service and fast delivery in terms of product and shipping. I suggest that Alibaba logistics should add custom clearance service like Amazon have been doing to customers all over the world. But over all, Alibaba is the best place for B2B business.
I ordered a bike from Merry Gold supplier on Alibaba. Everything worked out great! The order was made with good clear communication and I received my bike in perfect condition, very well packed. The process on Alibaba was quite good. Thank you!
Remile Massage gun is one of innovating product in the fitness industry. Our clients are quite happy with the products. Customer service is also good and helpfully. Team leader Ben is very responsible Guy. Thanks and looking forward to doing business with Remile Tech
I had an excellent experience with Alibaba and their seller Yiwu Blue Sail Factory. They assisted me every step of the way and delivered an excellent product on time and at a fair price. I will be a loyal customer for years to come.
After raising my price instead of meeting the quote, they added another five bucks onto it. Should have been 825. Went to 995. Not the end of my world, just a shady way to do business.
Then, for whatever reason, instead of being charged 995, I was charged an extra 24 dollars and change. So, 170 in jacked prices and 24 dollars just gone... not the best way to get folks to trust you.
I was initially put off with the whole registering process, but once done I'm glad I continued. Communication is good throughout buying and selling process. Trade assurance guarantee is comforting. I would definitely recommend Alibaba.com and I will be continuing to use this service.
This product is awesome, it came right on time. They were very quick to respond and very helpful. I plan on making many more orders from this supplier in the future for my brand! It looks very well put together, the materials are good.
Overall, my experience with Alibaba.com has been good. Looking for the products was a challenge as there are many vendors with various offerings, and to find the exact product needed was not easy. But the system to ensure safe and secure transactions is commendable.
Ordering / producing on Alibaba was a super easy way for me to start my online business quickly and easily. You can buy almost anything here and put it together completely yourself, from logo to color and pattern. I can only recommend it to everyone.
Alibaba offers such a wide selection of jewelry products that I had a hard time making a decision. Numerous vendors offered assistance. The one I ultimately used utilized excellent service skills. I'm happy wth both the Alibaba and the vendor I chose.
Normally I don't spend much time with reviews, but this transaction went so well that I have to let others know what to expect. After requesting a quote, John replied back within hours. This salesman didn't just take my order, he spent time asking questions to ensure I was buying the products that would meet my needs.
The payment process was quick and secure, and the products shipped within 24 hours of payment! John sent the shipping tracking number, but he also tracked my package and updated me with the status. When the package shipped, John updated me. Processing through US Customs, John sent me an email. When the package arrived, John followed-up with a message to make sure everything met my expectations. This salesman tracked my package more than I did!
In the past I've used 2 different suppliers to get the same products- I just sent emails to the other suppliers notifying them that I no longer need their services!
Great products!
Great prices!
GREAT SALESMAN!
Blessings-
With Alibaba, you are assured of getting the quality you require for as long as you are willing to pay for it and can communicate effectively. Even when your goods get lost in transit, like for my case, they are willing to compensate for as long as you make your transactions and payments via Alibaba Trade Assurance. The biggest downside for me within the last two years has been sending less product quantities than the numbers paid for by some suppliers, and then also one time sending defective goods, which were fortunately replaced during the next order. But overall, Alibaba is great for business durability.
We purchased bathtubs through Alibaba using the trade assurance Programme as with an overseas purchase you have to pay up front to an overseas supplier. The supplier provided bathtubs which were structurally unsound with loose bases (we provided video) and taps that turned the wrong way according to international standards. The bathtubs will all crack within a few years and have to be replaced. Plus we look like idiots as all the taps turn the wrong way in our hotel. We were refused any sort of refund. I wish I had known trade assurance is not worth anything as I would not have purchased our tubs this way.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.