Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Impressive! Great product, great quality, really over the expectations. I fully recommend this company, they really send your dream. I will surely buy again in next weeks from them. FULL rating 100/100. Thank you!
Good company, willing to sell smaller amounts of their products, which is great for the, person who is the consumer and not a, on seller. Sometimes it is hard to communicate what you want, that's just a language thing, My purchase went well, AAA+++.
I have had great Suppliers and they have handled all my orders professionally without any issues
I would recommend buyers like me to create a good communication ground with suppliers before ordering products, once that friendship is established, you won't have issues while transacting
This experience was very easy and simple. A single inquiry produced several responses from eager businesses. When I chose the company, they were very helpful in ensuring that I received just what I wanted.
From communication with the trader to payment, everything went smoothly.
Although I didn't use it, the Trade assurance service provides peace of mind
(though I just read others complaining that they only side with the seller!).
Whilst I was unsatisfied with the product I bought, I was satisfied with Alibaba's facilitation of the the transaction.
However, as other reviewers suggest, you may want to think twice about purchasing goods from China. There are so many companies selling the same thing, it is impossible to decide which, if any, are any good.
My experience: Good service does not equal good quality.
I will likely not be using Alibaba again or purchasing goods directly from China ever again as it is better to pay much more and get goods locally, even if they are made in China (which unfortunately almost everything seems to be these days). At least the quality will likely be much better as that company would have done the work of choosing a reliable Chinese partner.
In the beginning I was very sceptical about using Alibaba. I ran some smaller, "test orders" through the process, and did not encounter any negative hitches with regards to quality or shipping. Recently I have increased my product variety, and order volume to see if there would be issues. As it stands right now, there have not been any. Well done, Alibaba.
If not an issue about time delivery ( 1 month instead of 15 days) i was giving a 5 stars overall rating. Anyway, the delivery delay issue is mostly due because of Corona. Globally i'm very satisfied of Alibaba & technical ( supplier) service. I get exactly what i expected
Since first use this machine has given varying weight output of my product.
In the process of filling my product and whilst talking online with the supplier agent, wires in the machine began to smell very badly...from previous electronics experience this indicates something is overheating and burning out. Although I have chosen not to dismantle the machine I suspect that the motor could be burning out.
To my requests for assistance the supplier assistant will not reply.
My request for a full refund by the supplier has been refused, so I have approached Paypal to their assistance..
Tip for consumers:
Beware purchasing from this supplier.
Inferior product seems not to be given a refund.
When I asked about warranty, the sales agent would not reply.
This has left me with no alternative than to approach Paypal and also Alibaba.com endeavouring to get some recompense.
Products used:
Honey Filling Machine
Thank you very much I wanted to let you know that I am quite pleased with your fast delivery and the quality of your product, which works well. Merchandise arrived on time and was as expected, Price of cartridge was very reasonable.
Also, special thanks and appreciation for Letty Zhou for her outstanding customer service she providing. She was very helpful, and genuinely interested in helping me to find items met my needs.
Thanks once again I strongly recommend dealing with you.
Regards
As up to now our experience with Alibaba.com has been very good. The platform of Alibaba.com is excellent in terms of response, quality and assurance. We refer all business entities to opt its services.
Regards,
Asif Rahman
AR SERVICES
I got lots of quotes on alibaba for some silk scarves from my original artwork and knew straight away which seller to use. So simple and easy and with trade assurance from China I always feels relaxed about placing an order. This time I decided to get samples first which is very straightforward and the quality was superb, lovely and vibrant so I shall be placing a larger order in the next week
Products used:
silk scarves, tote bags, coasters, glass chopping boards
I purchased a number of small commercial display freezers through Alibaba. It was my first time using the site.
Generally, whilst there were a few small issues with the product, all is resolved and Alibaba's involvement was very good.
I just made my second transaction with a company I found on Alibaba. Alibaba makes me feel safe shopping on-line. I can't see the products in person but this site provides protection and recourse if I am not satisfied.
Sisley has helped me every step of the way. Took the time out to fully understand my vision/ design. I've been in this field for 5 years now and Sisley is the best person i have worked with thus far. I absolutely cant wait to work with her and this company again for my future projects. This will be my go to manufacturer whenever I need a bulk order. Fast shipment and great communication! Thank you for everything.
Products used:
track suit
Professional and cooperative. I enjoyed buying from them. It is only that the method of shipping i used which was cheapest delayed compared to what other items took, but it was worth waiting. No issues, overall i am satisfied
My experience with this purchase is 1. Alibaba doesn't own the shipment responsibility. 2. Shipper don't provide proper info on the shipment cost to custom.3.we have not intimated on the additional cost involved. 4. at receiving side we have to pay almost 35% of tax of good value to release the product, it's inconvenience for the purchaser. We look for Package offer instead of bits and pieces taken care bye some one else.
Alibaba gives opportunity to communicate, bargain and compare prices products without meeting supplies face-to-face. That saves lot of time money. In that way it is easier for small companies and startups to deal with giants thousands of kilometers away.
Products used:
door handles
It´s my first order on Alibaba but everything goes very well. The representative/ Sales Personnel are very accommodating and attentive to my inquiries up to the final stage which is the delivery. Everything works very smooth. I never thought that buying products from ALIBABA this easy. So many product to choose from. I can´t wait to make my next purchase very soon.
This has been going on for almost 3 months now. This company sent me the wrong product and in trying to correct it, I have yet to speak to a real person. They insist on just dealing through email and mostly just try to convince me to accept a generous discount of only a very partial fraction of the cost, instead of them just taking back the product. Then when they finally gave me an address to send the product, it is written so incorrect that I have spent another 2 days just trying to figure out where the heck this place might be... Stay very clear of this seller! Do not get sucked in by low prices! They are $#*! all around, service, product, customer service, etc. etc.
Tip for consumers:
Just stay clear of the company, or just buy things that you really don't care if they are wrong. Never try to actually exchange anything either, just accept that you just got robbed!
I am very pleased with the product I received and will be happy to serve you again.You can find all the products you are looking for here
Tip for consumers:
very wide selection
Products used:
dart board, dart box, dart flight etc. all dart equipment
Alibaba is the No. 1 Marketplace to source suppliers by far and thats for a good reason, ive experience how they have evolved over the years and now it just seems so easy and reliable to use Alibaba why would you go for any other site if your insured and most top suppliers are verified.
Thank you very much for the goods and the delivery as acceptable manner. I would like to give special thanks to Ryan who arranged this shipment and for keeping continues track on it by communicating with me throughout. About the product quality, it looks good so far after used for a month. The supplier sent us detailed instruction manual book and videos to guide the installation and operation, it was really helpful. Looking forward to continue the business with you.
I found the website fairly easy to use. It is amazing to be able to choose from suppliers and manufacturers right at our fingertips. I have now directed the production of two products through alibaba.com. Both suppliers I found met or exceeded my expectations. Their shipment tracking is great! I feel safe using their payment portal, and am overall very satisfied with their services. I recommend giving them a try.
I have used companies I have found on Alibaba.com for all my business needs. I have had no problems with any of the transactions, and I feel secure knowing that Alibaba has several security features in place.
Products used:
Many imported products
There is nothing bad to say about the platform, I am in love with it, very easy to use the only thing it annoys me is every time you click something opens a new tab, oh boy when I realize I have at least 200 tabs open u. U but that its just me lol
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.