Alibaba

Never had such good online sales person that provide assistance in prompt manner.

5 Star service, product was satisfied not the best nor the worst, however what amaze me and will get me come back again is the customer service and after sales follow up.

Thanks Ivy.

I have bought different products from Alibaba and I have never gotten a problem that has not been solved. Once, the company I company I was dealing with, did not fulfil their part. They never shipped the product. I contacted Alibaba about the issues, I sent information about the conversation with the company I was dealing with and I showed them that they never shipped the goods I paid for. Alibaba returned my money. It took some little time, but it is understandable.

Every time I order some goods, they arrive as promised. I always make sure to pay a little more in order to have trade assurance. Attached is a picture from the last company I was dealing with in Alibaba. The goods were well packed.

Everything I look for is available on Alibaba.com. While some suppliers (as on every similar site) may not be perfect, with Alibaba Trade Assurance, it helps sort through the Best from the Rest. I now only select suppliers that are willing to keep the whole transaction within the Alibaba Trade Assurance program, from purchase order to payment to delivery confirmation. If the supplier requests order outside of the program, we won't use them. Since we have done this, we have been 100% satisfied with all purchases and suppliers.

Quick and professional, timely response, quality product! That's all any business can ask for! We received goods faster than expected, and hand delivered by DHL. We plan on using Alibaba for future purchases.

Great experience. Product has been as described. Communication with the supplier has been excellent. Used Alibaba Logistics, pricing was a bit higher than anticipated, but still less expensive than other third party quotes.

Using Alibaba once more make my samples' purchases easy and secure, I recommend using this platform as designed instead of risking your time and money with parallel unsafe websites and or shady suppliers.

I have been using alibaba for a few years now. Its always so much fun to see your ideas come to fruition and into a tangible product. I have only ever had ONE vendor not able to fulfill my order and he promptly refunded me all the money. Great website, I love using it!

You best believe I had a lot of anxiety and questions as a first time buyer on Alibaba. However, I was greeted with eager sales rep that not only answered my questions but were willing to take their time to walk me through the process of placing my first order. Overall, i'm very pleased.

After searching for awhile for white piggy banks I found a company through Alibaba. This company was very prompt on responding and shipping out the order. I ordered 100 pcs. Last week and it was delivered today! You have to do your homework on these companies as some are not very reliable. I wish Alibaba would screen those bad companies and not let them advertise on their site. I will definitely do business with this company again. Just wish the shipping charges were less expensive!

Communication with some suppliers can be a bit tough, just avoid them. Also the websites navigation is somewhat outdated and tedious, but you do what you have to do! Overall, I recommend it to people all the time!

Sunny LV is the coolest man on the planet! He helped me creating the guitar that I wanted so long. It arrived within 1 month after placing order in The Netherlands from China.
The guitar (model Flying V) Is awesome and its sound quality is outstanding.
Five stars is the only rating these guys earn... Good work.!

This is the first time I've used Alibaba and it's been very useful in selecting and purchasing samples from manufacturers - ability to communicate with them directly has been easy and makes the experience much better for product selection

I was very nervous as i have never used alibaba - however after the company answered all my questions i ordered- items cam fast and exactly as described! Very happy with alibaba.com! Thank you for making it so easy

I've had a very good experience purchasing products through Alibaba. But clearly each supplier will yield a different experience. I've been fortunate to connect with a great supplier. My only concern is that I started out using a credit card for purchases, which carried extra fees, and then switched to ACH debit, which (at the time) had no fees. Now, they've added fees to ACH transactions and didn't give the buyers any notice of that change.

I save a ton of money buying directly from manufacturers rather than through some retail company online.

I was leery of ordering direct from China but honestly, I've received nothing but exceptional service and very high quality products.

To start my business, by Alibaba, I got many options to source materials through all over the world. It broaden my vision. Best service in the era when people are easy to start-up. Must have web-service for entrepreneur.

It is a very convenient and user-friendly e-commerce platform for business people. Most importantly, Alibaba trade assurance protect the buyer during transection. We always get scared while we think about payment. We do not know who I am paying to, am I going to lose money? But, when I deal through Alibaba, it is peace in mind.

Alibaba his good if you are not familiar with your supplier, their insurance protection his pretty good and reliable.

I didn't give it a 5 stars, because their invoice still don't show the fee's they are charging to process our order, we only see the initial amount. But when your statement come the amount don't match because of this miss.

Alibaba provides a portal where you can find what ever your want or need and purchase the items using their trade assurance ordering system that provides the buyer with financial security. I have purchased a number of products using Alibaba's portal and every purchase has been delivered and been an outstanding success. The suppliers that sell through Alibaba's portal have been very helpful and truly understand customer service. I highly recommend Alibaba as a first choice for securing quality products at a fair price that are delivered on time with financial security. I will continue to use Alibaba as shopping portal.

I've just started, using alibaba, but so far I've found good products; my orders have come on-time; the prices are unbeatable; and one manufacturer has made great efforts to communicate with me and work with my requests. Ofcourse, you'll have to shop around and check reviews, but when you find what you're looking for, its worth the time! Great platform!

The sellers are more often than not, the same seller with different contact names. The prices displayed do not match what you are presented when you get in touch, and most of the time, you cannot purchase directly (you have to send message to seller).
The quality of at least the item we purchased was far below the quality of our current product from Taiwan, and other listings on Alibaba were higher cost than we sell the product for.
Doesn't seem to be a good resource in general. Google search shows products, but quality and price are not what you expect.

Payment was easy and straight forward. Once payment was verified by seller, Ultrasonic Homogenizer was immediately manufactured and sent to Australia within a few days. Device was packed thoroughly and neither I have found any scratch nor something broken. Manual was provided as print out and as a pdf-file. Device is easy to handle and is fully operated in English. Seller's service was excellent since I was continuously provided, without any further requests, with information about product (documents, videos, demonstrations via web), shipping details, custom clearance (AWB, etc) and freight forwarder. In summary, I felt quite happy about about seller's support and service and strongly recommend the company "Nanjing Safer Biotech".

I have contacted a supplier on Alibaba about some products. Asked which shipping agent they use, as the price is fairly high. Supplier replied, "express" I placed the order and paid on the 8th of May. The order got send in time, but with the post, NL Express! It is now already more than 60 days later. I paid US$ 94.00 Shipping, the same as is charged for Fedex Express by which it would have arrived within 15 days. When I opened a dispute, there is no proper communication from Alibaba, only computer generated answers. The dispute is already in process now for 18 days where in the information it stated 3 days...
After 78 days, no product, nor refund, no clarity. This is the worst experience ever. I'd rather use any other trading platform then the "trusted" Alibaba ever again.