Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
It appears that Alibaba is trying to look good for investors under the guise of getting rid of scammers. It is a good thing I found all my suppliers before now. It looks like Alibaba just kicked out all the free members who were able to sell. I was one of them. It takes $10,000 per year for the members now in fees. They wanted to look good to investors but they dont realize that all the nickel and dimers like me added up. Their excuse was to get rid of the scammers. But some of them paid off officials and stayed in for half price just so they can keep stealing from buyers. Alibaba is on their magic carpet scanning the world for potential victims and those who are stupid enough to pay their outrageous fees. Whatever happened to the time when people just worked for a living?
This is a great website to find very cheap prices on all kinds of products. It's like Amazon but cheaper. However unlike Amazon, shipping can take forever. They use really cheap parcel shipping which can take several weeks to arrive. If you are in no rush to receive the items and just want it cheap, AliExpress is a great option. Watch out for fake products though, if it's too good to be true, it is.
Great product, Excellent service, Superb communication! Although we're still in the process of finalizing all my orders for my ecommerce business, I am so relieved that I am working with such a great seller! My Agent, Cassiel is fantastic! She never gets tired of my inquiries, requests for my logos, etc... I would definitely keep this seller & recommend their services & products!
Be patient when shopping on this site. You might purchase from a vendor, but then later find a better deal for the same product/quantity! Some of the shipping costs may discourage a small business investor, but if you're patient enough to click on almost every comparable vendor, you'll find a great deal! I think I found several vendors including free shipping and 50-100 pieces for $14.00. Depends on your budget and what you're really looking for. Many vendors even help you with your labels if you buy enough pieces from them.
Buyer Be Ware
I have purchased from 3 different suppliers and they are all similar.
Cheap Products, poorly packaged merchandise (damaged) and the Shipping vendors are useless. My products have arrived damaged and 2 weeks late on average.
It doesn't matter if they are gold or not. Do not believe what they say as the product will not survive any form of use.
Tip for consumers:
The complaint department is useless and they are their to protect the sellers. I filled a complaint and have been run around in circles.
If you use escrow make sure that you have the contract stating that payment will not be released until you receive and inspect the product.
My first time ordering from/trough Alibaba. Maybe I was lucky finding the perfect supplier.? Not easy to navigate trough all of the suppliers. Many from China, some from Pakistan and so on. In the end I found the perfect supplier from China both for quality and service/communication. It looks like Alibaba have good working systems taking care of the safety for the customer. That I don't really know. What I do know is that my first purchase went 100% as expected, even better. I will be back that is for sure!
I have multiple occasion bad experience with alibaba. In both cases supplier is willing to provide full refund due to defective product but, alibaba close the case without refunding money, Alibaba don't have any no phone number or email to have any communication with alibaba. Worse part is they don't have any office here in Canada or USA. Feels like they are trying to protect their Chinese supplier
They seem to have everything I can think of and the stuff I didn't think of also. Only one shipping thing where "I" did not get clarity, so the shipping took longer than expected. But overall most things get to me within the week. NO complaints. Most interactions are professional and kind, a few kinda "short" but it is business. No one has been rude or disrespectful. I look forward to more business interactions in the future.
I made a basic attempt to operate on selected objects. Good or even very good (quality / price).
After a long time use, I will complete my opinion. Service from a professional seller. I do not recommend TT cash transfer, because confirmation is long. I think it is better to pay with the card - I was a little wondering...:-)
I'll probably do that in the future!
Christopher
From Poland
The whole Trade assurance really is a facade. When it comes down to it, Alibaba uses every excuse to shirk its responsibility. Its dispute process is only a way to drag things out and wear down the Buyer until you just have enough and can't even be bothered any longer to fight them.
Note to Buyers: Do everything possible to safeguard yourself at the front end because you will receive No help whatsoever from Alibaba who appear to side with the Sellers because of course they protect each other against us the Buyers!
I have used Alibaba a few times initial nerves when purchasing from China with no disrespect but suppliers are very professional provide good positive feedback when requested so very happy with deliveries to date. Had 1 issue with ordering mobile phone but that was partially on me and should have checked better what i was purchasing but apart from that absolutely no issues and will continue to use the service
I got a quality product, just not exactly what I had in mind. Main issue is the hardware put on was over an inch large than the example picture and so now the guitar is not right. Still a pretty bass but the holes made can't be hidden.
Tip for consumers:
It's rough. If you ask to many questions they will block you and you can't make an order at all, but if you don't you will get something you won't like. It is like walking a tight rope.
I have access to suppliers from around the world through this web utility. It has been easy to manage and I execute deals with confidence. I'm actually amazed at how easy it is to import a multitude of goods with total compliance to my USA market. Five Stars!
Very pleased with product, service and shipping. I like that we can be assured of quality, goods arriving because of trade assurance. I have had a good experience, i see some of the reviews are bad, i encourage you to check out the company website before you purchase.
Probably the most intuitive online purchase platform. You are guided every step of the purchase process with safety and flexibility. You can find anything you need fast and easy. If you have never try Alibaba before for your purchases, I would definitely recommend to give it a try!
They are committed and quality product supplier recommended them strongly please in short your dealing with sales representative is very important and you need to be judge them to avoid any miss commitment and most of the time it happens due to lack of knowledge and communication issues.
The Gazebo Pergola came very secure and well packaged. The Pergola is made of heavy duty quality aluminum. The customer service agent, Jessie, went well above her job to assist me with my order whenever I had a question. In All I am very happy with my order.
Products used:
Pergola Gazebo
First time using and buying with Alibaba. I feel the system works well. About suppliers, some prices are high and just want to make it look that if they offer in Alibaba, everyone is going to believe prices are lowest or best. Have to check well all options
Despite the geographical distance from Canada to China and the likely language barriers, dealing with the supplier via Alibaba was a seamless and fantastic experience. Their secure payment and guarantees on product satisfaction made the whole process that much more comfortable and reliable. Would definitely use Alibaba again.
I went to this website on the recommendation of a friend. I bought thinking my experience will be similar to other online retailers like Amazon. The product arrived not as described and the seller did not want to have anything to do with my refund. Don't even get me started on customer service reps. Very bad experience, definitely my last.
This is great if there are no issues with the products sold through Alibaba, but is if a product is wrong or defective it may cost more money to ship the item back than the item is worth. So it's a gamble, you have a chance of coming out ahead but if anything is bad you could loose a lot. Just like at Los Vegas, my advice is to not spend any money on this platform you can't afford to lose.
Tip for consumers:
It's a pure gamble like rolling the dice.
Products used:
Dampers
This past year I lived in a pre-furnished apartment, since I'm a college kid who couldn't afford much furniture. My apartment came with a really bad mattress, but you never would've known because this topper is so plush and comfortable! I honestly forgot how bad the mattress was until I had to take the topper off when I moved. All my friends would comment on how comfortable my bed was, and honestly I get the best night's sleep with this thing. I absolutely love it! I've had it for a whole year now and it's still in near perfect condition.
Just wanted to share with you all my recently experience with Ali Express. Anything you are order form Ali Express is totally waste of money. They offering low rate and sending pure duplicate goods from China be aware. I will suggest Amazon and Flip-cart, Snap-deal are better option for Indians.
I'v been contacted by one of the 2 sellers ( tempering machine) they say that their email has been unusable for 2 months and that now they are up and running again.
They also promised than in 1/2 week a replacement machine will be ready for shipping.
On the meantime also an Alibaba Rep contacted me.
So I'll keep you all posted on the matter.
Cheers
I purchased 5 times:
- The first 3 purchases involved only packaging and everything went well.
Problems comes when you buy mechanical or equipment...
- First time from a Company called Shangai Baoju Machinbe Co LTD.
We purchased 2 food trailers for roughly ******* USD
Once received we checked them ( straight away) poor ( if not dangerous) welding, poor building, we had to rewire all the traffic lights as they didn't work properly, rewire the entire electricals, replace the water pumps, replace so many things... they come up more pricey that any trailer that we could have been ordered here in New Zealand.
Since then we purchased other food trailer all here in New Zealand and at the end the cost was lower than the Chinese ones ( if calculating shipping and fixing them)
No way to have any spare parts from the manufacturer they didn't even reply to our emails... No support from Alibaba.
- 10 Months ago we purchase a tempering machine ( 3000 USD including shipping) from a Company called
Chengdu LST Technology Co., Ltd, this machine worked for 25 minutes than caught fire... we asked them to supply a replacement unit, thet emailed us and they agreed... then after 2 months we have no news about the replacement unit, and they are not replying to our emails.
PLEASE NOTE THAT ALIBABA SAYS:
We will not handle complaints related to product conformity, damage, or shortage.
So at the end there is little if any buyer protection, they just cover you with insurance ( extra cost) for the actual product delivery. But then if the product is not what promised, if doesn't match your expeditions or the promise build quality, if isn't working, if is just unusable than it's you business.
DO NOT BUY FROM THIS CHINESE SCAMMERS.
Everything has been correct so far. I'm a happy customer. I look forward to do a lot of business with the vendors I have used so far. My favorite is Dream Li from Rebecca Ltd. His english is exceptional and his order for me was right on point. Thanks Dream LI.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Hi Tt, kindly note that unlike Amazon, Alibaba.com is an information platform for buyers and suppliers to meet and trade internationally. Sorry that you are not satisfied with an order, please send me the order number and your account information via private message. We will do our best to assist accordingly.