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Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
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Choice of seller for this book very welcome. Online experience generally good.
OK but hate being interrupted part way through something!
My address label included my phone number, added to the end of United Kingdom, and I was unable to delete it. So I had to put in another email address, and re-enter everything, making sure not to include my phone number.
So easy to use and very VERY fair pricing for a book addict! As someone not in the US but with an interest in may things US related (railroads, subways, Hollywood, US history) I can source so many books at good prices.
Complicated to add a different address for sending
And asked me three times for the card number
And addresses can't be chosen using the Post code. One has to fill in everything by hand. Primitive
Fantastic! I used to borrow this book from my school Library in Texas *50* years ago. When I left that school, I wanted to keep the book because I loved it SO much, but I left it in the Library! I've found it after all these years, and it is coming to me in the northeast of Scotland, where I now live! Alibris is making a 50-year-old wish come true!
The user experience in trying to figure out which books have ridiculous shipping costs compared to the price of the books is awful. I'm having to add and remove books individually from the basket to try to figure out which seller has exorbitant costs.
Please also advise sellers that they have lost sales today because of high shipping charges due to unnecessary "premium" delivery that isn't required (I would have happily waited a week or two for more reasonable shipping but could not select that option).
Search is good (better than many of the individual bookseller's own sites), but I found the "move to wishlist" process very laborious (I had to move each one individually), and I found the shipping estimates EXTREMELY opaque. Please show the shipping costs per book/company, so that I can choose which books to remove from my basket without having to add & remove each one by hand & recheck. Selecting books with a value of £40 and then the shipping turned out to be £50 is unreasonable.
Very good and well laid out site. I found it was quick to order my chosen book
Very easy to find and buy the books you're looking for, especially rare and hard to find books.It gives myself who lives in England access to the U.S. sellers with low postage rates too.
Great until it told me after paying how long shipping would take and it was over 3 weeks!
Mailing is slow but otherwise there are No Problems!
Woul have been nice to be able to calculate shipping costs before check out.
I found a book that is so hard to find unless you are happy to give more than 45 pounds which I couldn't.
Looking forward to receiving my order
Everything as easy as it could be -- incl. Handling of c. Card new expiry date. Brill.
No problems…. Would be quicker to be able to pay through Paypal. Otherwise all good.
Expense delivery costs and not clear how to change delivery address
Easy online purchase. Perhaps Paypal as a payment method would be a further improvement
So far, so good. (Just hope that the present political fiasco doesn't hold up delivery for too long!
Always come to Alibris for my books. Great service.
Always good to get great books and not from Amazon!
Always love shopping second hand and finding a good bargain
Search performed very well, quickly found item I was looking for