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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,553 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    675
  • Value
    7711
  • Shipping
    7700
  • Quality
    7699

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,784
Neutral
804
Negative
533
View ratings trends
30
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How would you rate Alibris?

Reviews (93,553)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user gladyss249
New Jersey
2 reviews
0 helpful votes
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May 30th, 2023
Verified purchase

Great! A gift for my hubby.
Trump is a intelligent man and doesn't take any baloney. He genuinely loves the USA.

Reason I chose this business:

The price is reasonable.

Date of experience: May 30, 2023

Thumbnail of user pattym328
Arkansas
1 review
0 helpful votes
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October 14th, 2021
Verified purchase

Site is easy to navigate. I appreciate the different types of books I can choose from (new, used, hardcover, paperback, etc.).

Reason I chose this business:

I like to shop at independent bookstores.

Date of experience: October 14, 2021

Thumbnail of user cw545
Oregon
1 review
0 helpful votes
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December 5th, 2021
Verified purchase
• Updated review

I've had an issue with dealers who don't seem to track their shipments. This has only been a problem this year

Reason I chose this business:

You've had what I wanted

Date of experience: December 5, 2021

I've been buying books from you for several years and...
September 21st, 2021
Verified purchase
• Previous review

I've been buying books from you for several years and are nearly always satisfied. There was one misplaced order during covid but other than that it's been good

Reason I chose this business:

Wanted to buy some books on my ish list

Date of experience: September 21, 2021

I've had only one book that didn't get shipped or delivered...
May 12th, 2021
Verified purchase
• Previous review

I've had only one book that didn't get shipped or delivered in several years. It was during the height of the pandemic & I don't know whatever happened with it

Reason I chose this business:

It's reliable

Date of experience: May 12, 2021

Thumbnail of user samc573
Canada
2 reviews
0 helpful votes
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February 17th, 2021
Verified purchase

Bookseller responded quickly to my enquiry which I appreciate.
This made it possible for me to purchase the book.
Thank you.

Reason I chose this business:

Best price for a wanted book.

Date of experience: February 17, 2021

Thumbnail of user mapaloa
Canada
1 review
0 helpful votes
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September 9th, 2021
Verified purchase

It shows a much lower approximate shipping fee then changes to a higher one once you have entered your payment details.

Date of experience: September 9, 2021

Thumbnail of user clarap234
Illinois
1 review
0 helpful votes
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February 16th, 2021
Verified purchase

No problem found everything I was looking for - 4 stars because there's always room for a little improvement in all things!

Reason I chose this business:

Hoping to support local booksellers through the internet

Date of experience: February 16, 2021

Thumbnail of user normah179
California
1 review
0 helpful votes
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August 14th, 2021
Verified purchase

Pretty good overall... The Red lettering could be larger... these little instructions are important when trying to make changes to information.

Date of experience: August 14, 2021

Thumbnail of user kevine530
Massachusetts
1 review
0 helpful votes
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April 30th, 2021
Verified purchase

Easy to find what I was looking for plus another of great interest and checkout process is simple and straight forward

Reason I chose this business:

I was able to find the book I was initially looking for after Amazon scrubbed it.

Date of experience: April 30, 2021

Thumbnail of user charless2428
Nevada
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

New, but the ease of your web-site was great. I hope I become a long time customer.
Thank You, Charles S.

Reason I chose this business:

Price and ease of your site

Date of experience: April 7, 2022

Thumbnail of user valeriem504
Pennsylvania
1 review
0 helpful votes
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September 10th, 2021
Verified purchase

Easy to use and great range of authors I enjoy. Would like to see discounts for multiple books from same place.

Reason I chose this business:

Find what I'm looking for.

Date of experience: September 10, 2021

Thumbnail of user laural1929
Virginia
1 review
0 helpful votes
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July 10th, 2022
Verified purchase

It's always a pleasure to order from Alibris. Everything goes smoothly, the books are described accurately, and the sellers ship promptly.

Reason I chose this business:

I love buying through Alibris from independent booksellers.

Date of experience: July 10, 2022

Thumbnail of user jeanneh315
Texas
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

There is always great inventory of popular books. This is my second order and I am very satisfied with your service

Reason I chose this business:

I previously ordered a book from Alibris.

Date of experience: May 25, 2023

Thumbnail of user kathleenz504
Florida
1 review
0 helpful votes
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February 23rd, 2022
Verified purchase

Easy to find and order the book I was looking for. Beginning to end, it took me less than 15 minutes.

Reason I chose this business:

They had the book I was looking for, and for the best price.

Date of experience: February 23, 2022

Thumbnail of user jessicab2992
Alabama
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

I love how everything is so cheap and you can get multiple books at once! They are so expensive everywhere else!

Reason I chose this business:

Its cheap and they have many options to choose from

Date of experience: November 3, 2022

Thumbnail of user davidh6001
Georgia
1 review
0 helpful votes
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February 22nd, 2022
Verified purchase
• Updated review

Good overall experience, but I wish I could have taken advantage of just even a 10% discount for sub $20 order.

Reason I chose this business:

Shorter book seller ship times and overall pricing.

Date of experience: February 22, 2022

Excellent, love Alibris!
September 20th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Best prices and used book availability!

Date of experience: September 20, 2021

Thumbnail of user deannel30
North Carolina
1 review
0 helpful votes
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January 25th, 2023
Verified purchase
• Updated review

I contacted the seller for more information and they immediately responded by email and answered all my questions. Great customer service.

Reason I chose this business:

I have used Alibris in the past and have always had a good experience.

Date of experience: January 25, 2023

Very easy, quick and efficient
January 18th, 2023
Verified purchase
• Previous review

Very easy, quick and efficient. Thank you.

Reason I chose this business:

I found a rare book years ago on Alibris and was looking for another one and I remembered Alibris after I exhausted all other internet searches. Next time I will come here first.

Date of experience: January 18, 2023

Thumbnail of user randyo92
Arizona
1 review
0 helpful votes
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December 19th, 2021
Verified purchase

I am always leary of shopping online. I have looked everywhere for this book, so the website was easy to use.

Reason I chose this business:

Just put in isbn and chose the reasonable price.

Date of experience: November 19, 2021

Thumbnail of user patriciaa2668
Missouri
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

Value
Shipping
Quality

Date of experience: July 24, 2024

Thumbnail of user barbarar1454
Colorado
1 review
0 helpful votes
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December 16th, 2022
Verified purchase
• Updated review

Everything is so easy to find. Ordering is simple. Payment already in place. Quick delivery. How could it be any better?

Reason I chose this business:

Past good experiences!

Date of experience: December 16, 2022

I'm spoiled ordering from Alibris!
September 23rd, 2022
Verified purchase
• Previous review
Reason I chose this business:

Positive past history!

Date of experience: September 23, 2022

So easy...
September 23rd, 2022
Verified purchase
• Previous review

So easy... thank you!

Reason I chose this business:

Prior positive purchase experience.

Date of experience: September 23, 2022

Thank you, Alibris!
September 14th, 2022
Verified purchase
• Previous review

Thank you, Alibris! You make shopping so easy.

Reason I chose this business:

Good track record with former shopping.

Date of experience: September 14, 2022

Love my selections!
January 25th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Good prior experiences.

Date of experience: January 25, 2022

Mostly good; shipping costs took me by surprise
January 25th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Good prior experiences.

Date of experience: January 25, 2022

I'm a regular customer, so logging in, finding the...
November 8th, 2021
Verified purchase
• Previous review

I'm a regular customer, so logging in, finding the product, and ordering--piece of cake!

Reason I chose this business:

Great past experience.

Date of experience: November 8, 2021

Alibris has items for which I've been searching a long...
September 20th, 2021
Verified purchase
• Previous review

Alibris has items for which I've been searching a long time!

Reason I chose this business:

Thinking of Christmas gifts; your coupon notice popped up in my email!

Date of experience: September 20, 2021

I've always had good experiences w/ Alibris!
May 14th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I rec'v emails from Alibris.

Date of experience: May 14, 2021

Thumbnail of user marciag229
Rhode Island
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

Website confusing - can't follow some things they want. Shipping is way too high for books, some of which are used paperbacks.

Reason I chose this business:

Didn't choose it. I got there somehow - I guess by a book title I was looking for.

Date of experience: December 7, 2022

Thumbnail of user elisem94
Hawaii
1 review
0 helpful votes
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December 28th, 2021
Verified purchase
• Updated review

Most are great. Sadly some people think hawaii is a not part of the USA. Over all shipping experience is good..

Reason I chose this business:

Been using for years love alibris recommend all the time.

Date of experience: December 28, 2021

Love alibris..
November 28th, 2021
Verified purchase
• Previous review

Love alibris..

Reason I chose this business:

Been reliable for years

Date of experience: November 28, 2021

Thumbnail of user neilh286
Connecticut
1 review
0 helpful votes
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June 17th, 2022
Verified purchase
• Updated review

It comes out within pennies of what Mayo Clinic is charging. I'm not highly impressed but I want to get it.

Reason I chose this business:

Because it is all set up and easy to do.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 18, 2022

Longtime customer reactivating
April 28th, 2022
Verified purchase
• Previous review

Longtime customer reactivating. Seemed ok, will see

Reason I chose this business:

Used to be good in ordering and receiving books. Hope it still is

Date of experience: April 28, 2022

Thumbnail of user angelab2086
Alabama
1 review
0 helpful votes
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February 24th, 2022
Verified purchase

Was able to find what I need so quick. I'm awaiting my Bible guide and I hope "good" condition stands true!

Date of experience: February 24, 2022

Thumbnail of user jans580
Colorado
1 review
0 helpful votes
  • Send Message
September 4th, 2022
Verified purchase
• Updated review

Updating billing address was obstinate for some reason. Going out of the page and going back in allowed it to work.

Reason I chose this business:

Best online source of any book I have been in the market for. Plus it's not the big A company with the penis in their logo.

Date of experience: August 5, 2022

Not only do I always find what I want, I also get to...
March 4th, 2021
Verified purchase
• Previous review

Not only do I always find what I want, I also get to support independent bookstores.

Date of experience: March 4, 2021

Thumbnail of user mikes2822
Maryland
1 review
0 helpful votes
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January 17th, 2021
Verified purchase

Had what we wanted at a price that was great. Simple checkout - we will see how fast the books get here!

Date of experience: January 17, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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