Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 93,549 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    675
  • Value
    7710
  • Shipping
    7699
  • Quality
    7698

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,782
Neutral
804
Negative
534
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (93,549)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (496) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user franciscoe69
Illinois
1 review
0 helpful votes
  • Send Message
September 28th, 2022
Verified purchase

It's been a great experience I've bought my books from alibris for about a month now and I'm enjoying every order

Reason I chose this business:

I recently found out about alibris and I've enjoyed ordering from you guys ever since my first order. I always find the books I'm looking for and at much better prices than in retail stores.

Date of experience: September 28, 2022

Thumbnail of user carols2860
Florida
1 review
0 helpful votes
  • Send Message
May 24th, 2022
Verified purchase

My shopping experience was fine. But I don't like the fact that I had to use 10 characters in this message!

Date of experience: May 24, 2022

Thumbnail of user janiceo77
Michigan
1 review
0 helpful votes
  • Send Message
June 10th, 2021
Verified purchase

So far have loved it. Got our first two movies the other day both work great so ordered 5 more today.

Reason I chose this business:

Got good movies last time.

Date of experience: June 10, 2021

Thumbnail of user scottj1023
Washington
1 review
0 helpful votes
  • Send Message
August 26th, 2021
Verified purchase

Quick, easy. Good information on the book's condition. Of course I won't know how accurate it is until the book comes.

Reason I chose this business:

Google search turned up the book I was looking for, and you aren’t Amazon.

Date of experience: August 26, 2021

Thumbnail of user brucew518
Virginia
1 review
0 helpful votes
  • Send Message
May 9th, 2021
Verified purchase

It was easy to search for books and there was a large selection. Also, Alibris provided better prices than other sites!

Reason I chose this business:

I needed a large number of books for my next class.

Date of experience: May 9, 2021

Thumbnail of user philippep22
New Zealand
1 review
0 helpful votes
  • Send Message
April 15th, 2021
Verified purchase

Annoyed with paying my book took me 10 minutes, i had to updated my credit card but satisfied at the end

Reason I chose this business:

Books are cheaper on alibris

Date of experience: April 15, 2021

Thumbnail of user annec707
Oklahoma
1 review
0 helpful votes
  • Send Message
March 5th, 2022
Verified purchase

I have been using alibris.com for years. It is economical, reliable and easy to use; however, shipping is a bit high.

Reason I chose this business:

Library did not have what I wanted.

Date of experience: March 5, 2022

Thumbnail of user deborahl1646
North Carolina
1 review
0 helpful votes
  • Send Message
August 16th, 2022
Verified purchase

Worked well... a bit of a hassle changing shipping / billing address -- but that goes along with the territory. No major problems.

Reason I chose this business:

Looking for less expensive versions of books...

Date of experience: August 16, 2022

Thumbnail of user ilenem22
New Mexico
1 review
0 helpful votes
  • Send Message
August 3rd, 2023
Verified purchase
• Updated review

Sometimes your movies are more expensive...but your service is so much better that I find it pays in the long run.

Reason I chose this business:

Long time customer

Date of experience: August 3, 2023

This is my supplier of choice
March 6th, 2023
Verified purchase
• Previous review

This is my supplier of choice. Even when the cost is more. Always quick to respond.

Date of experience: March 6, 2023

Thumbnail of user haroldl146
Illinois
2 reviews
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase
• Updated review

Easy to search for books by subject. I enjoy the suggested books that pop up after a selection has been made.

Reason I chose this business:

I have used Alibris before and trust your company to deliver my order.

Date of experience: October 2, 2022

Easy to search for the items I was interested in purchasing
March 28th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Email coupon, but I was not able to use it

Date of experience: March 28, 2021

Thumbnail of user rachels1079
Utah
1 review
0 helpful votes
  • Send Message
February 9th, 2022
Verified purchase

Im here mostly to see what super cheap art books I can find, more refined categories would be helpful I think.

Reason I chose this business:

Im here mostly to see what super cheap art books I can find, more refined categories would be helpful I think.

Date of experience: January 10, 2022

Thumbnail of user michellem3246
Wisconsin
1 review
0 helpful votes
  • Send Message
June 15th, 2023
Verified purchase
• Updated review

I rarely have a problem finding what I'm looking for, regardless of media type. Often pleasantly surprised by what is available

Reason I chose this business:

Repeat customer

Date of experience: June 15, 2023

Fast and easy
November 25th, 2021
Verified purchase
• Previous review

Fast and easy. Reliable in past purchases

Reason I chose this business:

Previous purchases

Date of experience: November 25, 2021

Thumbnail of user es283
Washington
1 review
0 helpful votes
  • Send Message
September 16th, 2022
Verified purchase
• Updated review

I have never been able to find books from the same seller to use any of your coupon deals - very disappointing,

Date of experience: August 17, 2022

Found the books I wanted all from the same seller!
July 2nd, 2021
Verified purchase
• Previous review
Reason I chose this business:

Looking for used books

Date of experience: July 2, 2021

Thumbnail of user anthonyd1155
Florida
1 review
0 helpful votes
  • Send Message
April 8th, 2021
Verified purchase

Needed to know how you shipped usps, ups, fedex and could not get anyone to answer the phone number on contact.

Date of experience: March 9, 2021

Thumbnail of user cecilw52
Mississippi
1 review
0 helpful votes
  • Send Message
February 3rd, 2022
Verified purchase

Superb service and large inventory and rock bottom prices; that's why I keep coming back to purchase "out of print" books!

Date of experience: February 3, 2022

Thumbnail of user davidg3428
Washington
1 review
0 helpful votes
  • Send Message
September 20th, 2022
Verified purchase
• Updated review

Nice to have a non-Amazon book clearinghouse online. At the same time, these are the many bookshops we know and love.

Reason I chose this business:

A book to read to my grandchild.

Date of experience: September 20, 2022

I like it that you said "so far."
March 29th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Tip from a friend on a particular book.

Date of experience: March 29, 2021

Thumbnail of user helenw686
Arizona
1 review
0 helpful votes
  • Send Message
August 3rd, 2021
Verified purchase

You said sign up for a $5. Discount then once done it says you need to purchase $50 or more. Misleading.

Date of experience: August 3, 2021

Thumbnail of user brooked132
Colorado
1 review
0 helpful votes
  • Send Message
January 10th, 2023
Verified purchase
• Updated review

Alibris has an excellent supply of books at very good prices and in good condition. The website is easy to use.

Reason I chose this business:

Alibris had the books that I was interested in ordering.

Date of experience: January 10, 2023

Good prices, good selection of books, easy website...
April 20th, 2022
Verified purchase
• Previous review

Good prices, good selection of books, easy website to use. Thanks.

Reason I chose this business:

Availability of books

Date of experience: April 20, 2022

Alibris has a very good collection of used books, in...
February 1st, 2022
Verified purchase
• Previous review

Alibris has a very good collection of used books, in good condition for good prices that are available. Thanks.

Reason I chose this business:

Availability of books I was looking for.

Date of experience: February 1, 2022

Good choice of books...
December 10th, 2021
Verified purchase
• Previous review

Good choice of books... Good prices... Easy to use website. Thanks.

Reason I chose this business:

Good book selections

Date of experience: December 10, 2021

Thumbnail of user michaelp5181
Missouri
1 review
0 helpful votes
  • Send Message
October 22nd, 2022
Verified purchase

Alibris always has the titles I'm looking for at competitive prices. This my favorite way to shop for books on line.

Reason I chose this business:

Easy way to find the titles I want and fair prices.

Date of experience: October 22, 2022

Thumbnail of user stephanier1975
California
1 review
0 helpful votes
  • Send Message
June 6th, 2023
Verified purchase

A book I've been looking for but didn't remember until I saw it. So excited to have it back! Thank you.

Reason I chose this business:

Found your site by accident but will continue to shop here

Date of experience: June 6, 2023

Thumbnail of user dellad18
Arizona
1 review
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase
• Updated review

Found exactly what I wanted, in stock with many choices and all at the same seller in an adjacent state. Fabulous

Reason I chose this business:

Had what I wanted and in stock

Date of experience: May 26, 2023

Alibris is the Best!
June 4th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Looking for books published more than 10 years ago and can find 99% of the time at Alibris. Thank you.

Date of experience: June 4, 2021

Thumbnail of user thomast1848
California
1 review
0 helpful votes
  • Send Message
March 28th, 2023
Verified purchase

Alibris kept using old billing address, then said didn't match shipping address. 3 times. Till I logged out and in again.

Reason I chose this business:

Not amazon.

Date of experience: February 26, 2023

Thumbnail of user parrotl
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 22nd, 2022
Verified purchase
• Updated review

Alibris makes shopping for great books SO easy! I love how it also helps small businesses. It's a win-win for everyone!

Reason I chose this business:

I've been a customer for years.

Date of experience: July 22, 2022

This website is a pleasure to navigate
March 19th, 2021
Verified purchase
• Previous review

This website is a pleasure to navigate. It is a great way to find books relating to your interest or hobbies while supporting small businesses.

Reason I chose this business:

I am a long time client.

Date of experience: March 19, 2021

Thumbnail of user jackk722
California
1 review
0 helpful votes
  • Send Message
July 21st, 2022
Verified purchase

Thank you for a very easy neat and clean way to purchase fine books at a great price! Blessings! Jack K.

Reason I chose this business:

Best Price on a Book I need for a weekly class.

Date of experience: July 21, 2022

Thumbnail of user robertam357
New Mexico
1 review
0 helpful votes
  • Send Message
February 13th, 2023
Verified purchase

Today's was fine. But I ordered this same book two days ago from another seller and the order was cancelled today.

Date of experience: February 13, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?