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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    675
  • Value
    7706
  • Shipping
    7695
  • Quality
    7694

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,780
Neutral
804
Negative
535
View ratings trends
30
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How would you rate Alibris?

Reviews (93,541)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (496) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user julieg661
Illinois
1 review
0 helpful votes
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May 12th, 2023
Verified purchase
• Updated review

Been using Alibris for many years. Love it. It takes longer to get your books but we'll worth the savings

Date of experience: May 12, 2023

I have used alibis for years and have never had a bad...
June 7th, 2021
Verified purchase
• Previous review

I have used alibis for years and have never had a bad experience. I have gotten books I've wanted for a minimal cost. Just have to wait on shipping.

Reason I chose this business:

Book I wanted at minimal cost. Beats running around. Better price than Amazon

Date of experience: June 7, 2021

Thumbnail of user timm1678
New Jersey
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Much better than the behemoths (they who mus not be named). But the within store search really needs an upgrade.

Reason I chose this business:

Past experience w selection and price.

Date of experience: October 2, 2022

Thumbnail of user pamm1036
North Carolina
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

I love knowing I can always get the books. I'm looking for at a reasonable price and with great ease.

Reason I chose this business:

Because of previous satisfactory experience

Date of experience: May 13, 2023

Thumbnail of user bridgetl79
Georgia
1 review
0 helpful votes
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December 28th, 2021
Verified purchase

The search mechanism is kinda wonky, if you don't type the exact title it won't pull up similar titles immediately.

Date of experience: November 28, 2021

Thumbnail of user janicem1065
Virginia
1 review
0 helpful votes
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May 13th, 2021
Verified purchase

I always find good deals on Alibris and have never disappointed in shipping or condition of the books I buy.

Reason I chose this business:

Looking for reference books, so outside condition is of no concern.

Date of experience: May 13, 2021

Thumbnail of user judithf250
Oregon
1 review
0 helpful votes
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February 8th, 2022
Verified purchase

Navigating the myriad of shipping options gets tiresome. Can be confusing to determine exact seller and definition of book condition

Reason I chose this business:

Have had excellent service in the past

Date of experience: January 9, 2022

Thumbnail of user sharonp1691
California
1 review
0 helpful votes
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February 14th, 2023
Verified purchase
• Updated review

So sad that audio CDs are no longer created for newer books. Shipping prices are getting to be too much.

Reason I chose this business:

Usually have what I am seeking.

Date of experience: February 14, 2023

So far, so good
April 30th, 2022
Verified purchase
• Previous review
Reason I chose this business:

I usually find audio books here that I cannot find at a decent price anywhere else.

Date of experience: April 30, 2022

Thumbnail of user bobs1645
Washington
1 review
0 helpful votes
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October 30th, 2021
Verified purchase

First item ordered was not available. Placed second order for same title. Hopefully second vendor keeps better record of availability

Reason I chose this business:

Favorable prior experiences

Date of experience: October 30, 2021

Thumbnail of user paulah882
Maryland
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

I found the quilt book I was looking for, and it's in new condition. That's great!
Thank you very much.

Reason I chose this business:

They had the book I wanted at a price I could pay.

Date of experience: September 18, 2023

Thumbnail of user michaelm10154
New York
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Found late-edition textbook at a very good price. Hopefully, will arrive in "very good" condition, as stated in the listing.

Reason I chose this business:

Stumbled upon it after a Google search

Date of experience: August 23, 2022

Thumbnail of user abbieb26
New York
1 review
0 helpful votes
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February 11th, 2022
Verified purchase
• Updated review

Excellent. Theres some problem when I was ordering on my phone but used my laptop and the order went through.

Reason I chose this business:

Affordable books

Date of experience: February 11, 2022

Easy to order book andcheap
January 9th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Trying a new book website

Date of experience: January 9, 2021

Thumbnail of user wadeh99
Alaska
1 review
0 helpful votes
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December 20th, 2021
Verified purchase
• Updated review

Great place to get books. The site is easy to navigate and almost always has what I'm looking for available.

Reason I chose this business:

I always use Alibris. It’s my go to site for ordering books online.

Date of experience: December 20, 2021

Always easy to find books at reasonable prices
February 25th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Alibis is a good place for great prices on books.

Date of experience: February 25, 2021

Thumbnail of user rexp42
Texas
3 reviews
0 helpful votes
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November 28th, 2022
Verified purchase
• Updated review

Very user friendly but wishing you had an option for gift sending as in a "note" attached for the recipient.

Reason I chose this business:

Feels good to shop with an authentic bookseller. Amazon gets way too much credit even with free postage & reduced prices.
Great variety here but not overwhelming. Thanks.

Date of experience: November 28, 2022

Fast, excellent variety of books & great service with...
June 5th, 2022
Verified purchase
• Previous review

Fast, excellent variety of books & great service with excellent opportunities.

Reason I chose this business:

Pop up internet reminder & an email with the availability of the book I was waiting for.

Date of experience: June 5, 2022

A delightful random discovery & as I love books, I...
May 14th, 2021
Verified purchase
• Previous review

A delightful random discovery & as I love books, I was thrilled to locate even vintage Penguin in your collection.

Reason I chose this business:

Searching for Catherine de Medici: Renaissance Queen of France by Leonie Frieda

Date of experience: May 14, 2021

Thumbnail of user lorir574
Massachusetts
1 review
0 helpful votes
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June 21st, 2021
Verified purchase

It was easy to navigate on your website, and I found all of the information I needed without any trouble.

Reason I chose this business:

My child wanted a DVD from this site.

Date of experience: June 21, 2021

Thumbnail of user katye11
Illinois
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

There were many books on my subject where I can find none in the bookstores. Great finds, I ordered 5!

Reason I chose this business:

The email came to my inbox and I decided to take a look since I am researching a certain topic

Date of experience: April 14, 2021

Thumbnail of user kristib201
Washington
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

Quick and easy, no fancy computer skills needed. And you made a book suggestion that was spot right on. Thanks

Reason I chose this business:

An alternative to the Amazon behemoth.

Date of experience: March 11, 2022

Thumbnail of user cletah3
Michigan
1 review
0 helpful votes
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March 13th, 2022
Verified purchase

So far everything seems to be in place... waiting to receive confirmation and how expedited the rest of transaction flows

Reason I chose this business:

Noticed the name of the book and wanted to try it... wish you had an open agenda to explore the book before buying.

Date of experience: March 13, 2022

Thumbnail of user tressaa1
Arizona
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

The coupons offered do not seem to be applied and the shipping rates are much more expensive than other sites.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 15, 2021

Thumbnail of user anitab574
New Jersey
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase
• Updated review

I can always count on Alibris to have the book I want. It's my first to to shop for books.

Reason I chose this business:

Great past experiences.

Date of experience: June 23, 2024

Always good service
March 11th, 2023
Verified purchase
• Previous review

Date of experience: March 11, 2023

I found exactly what I was looking for
February 11th, 2023
Verified purchase
• Previous review

Date of experience: February 11, 2023

Found just what I wanted at great prices
January 15th, 2023
Verified purchase
• Previous review

Date of experience: January 15, 2023

Thumbnail of user kathyj328
Virginia
1 review
0 helpful votes
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July 11th, 2023
Verified purchase
• Updated review

Wanted to check with seller BEFORE purchase to be sure their idea of VG is truly VG - no highlighting, creasing, etc...but was unable to do that without logging out and then logging back in...

Reason I chose this business:

I'm a bookseller and this had best price for what customer wanted to spend

Date of experience: June 11, 2023

Lets hope the great ratings continue
January 14th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Have ordered from the sight before

Date of experience: January 14, 2023

I receive emails about $$$ off this wkend BUT it is...
June 21st, 2021
Verified purchase
• Previous review

I receive emails about $$$ off this wkend BUT it is difficult to find the code to use - and I could not find it for this Saturday order...

Reason I chose this business:

Peruse Alibris for my book business special orders.

Date of experience: May 22, 2021

Thumbnail of user conorc34
Ireland
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

Items are a very good price. Seems too good to be true. Also, navigating through website was extremely easy

Reason I chose this business:

Recommended from a friend

Date of experience: January 14, 2024

Thumbnail of user alexm2475
New Zealand
1 review
0 helpful votes
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February 8th, 2024

Several times now I've gone to purchase used books through Alibris that my order did not go smoothly.
The most common complaint I have is the advertised shipping costs are not what are charged at Checkout. It seems Alibris deliberately mislead their customers with low shipping costs and then to find at check out the actual cost in 3x! Recently I wen to purchase a books with a NZD8.99 shipping costs only to find and the final stage of checkout the shipping cost has automatically risen to over NZD30!
(Looking at the international shipping rates webpage, yes International Shipping starts are NZD30+ - why wasn't this shown when I logged on and set the shipping destination to New Zealand - frequently I get much cheaper shipping rates on other websites like Abebooks.)
Similarly I recently purchased a book at a sharp price, sucked up the 3x cost increase in shipping, only to get an email from the supplier telling me that the book was not $24 as advertised, "we have ongoing issues with the Alibris website displaying the wrong prices", and that if I wanted the book I would in fact need to pay $58! But hold-on, you had accepted by order, right? Apparently, the order acceptance on Alibris is not legally binding, e.g. the seller can change their mind. Ok, no I'm not paying that price, the seller then offered me a store credit, no - thanks! Seller then says it wasn't their fault, it was an Alibris Website issue. Then I had to go to my credit card company with the emails - then I got my refund!
Don't be surprised when you shop an Alibris, things aren't quite what they seem!

Products used:
None - went to Abebooks

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping

Date of experience: January 13, 2024

Thumbnail of user judym2061
Texas
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

The price was right and the condition was excellent. Shipping was fast also.

Reason I chose this business:

Cheapest price

Value
Shipping
Quality

Date of experience: June 24, 2024

Thumbnail of user govinds28
Australia
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

Shipping costs were expensive even when it is being shipped within US. It was more than the item cost. I had to remove some items from the list.

Reason I chose this business:

My experience with Alibiris is good so far.

Date of experience: October 13, 2023

Thumbnail of user greggh126
Canada
1 review
0 helpful votes
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October 18th, 2023
Verified purchase
• Updated review

My item was easy to find and great to see that shipping costs are lower than for the same item at ABE.com. I'll definitely use Alibris more often.

Reason I chose this business:

Comparison shopping.

Date of experience: October 18, 2023

Delighted that I've found an item at a reasonable price...
January 26th, 2023
Verified purchase
• Previous review

Delighted that I've found an item at a reasonable price which isn't the case for it with Amazon's various booksellers.

Reason I chose this business:

Because other websites didn't have the kind of price I wanted.

Date of experience: January 26, 2023

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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