Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 93,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    675
  • Value
    7706
  • Shipping
    7695
  • Quality
    7694

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,783
Neutral
804
Negative
535
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (93,547)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (496) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user doriand28
Ohio
1 review
0 helpful votes
  • Send Message
May 5th, 2022
Verified purchase
• Updated review

This site is great. Always the lowest prices, easy to use, and can almost always find what I'm looking for!

Date of experience: May 5, 2022

Great site
December 11th, 2021
Verified purchase
• Previous review

Great site. Almost always cheaper with shipping than Amazon.

Date of experience: December 11, 2021

Great site!
January 21st, 2021
Verified purchase
• Previous review

Date of experience: January 21, 2021

Thumbnail of user lauram2469
Missouri
1 review
0 helpful votes
  • Send Message
November 26th, 2021
Verified purchase

Found by far the best price on the book I was looking to gift. Easy checkout process. Should be good!

Reason I chose this business:

Found the price on the book I was searching for through Book Finder.

Date of experience: November 26, 2021

Thumbnail of user marjad2
Netherlands
1 review
0 helpful votes
  • Send Message
November 11th, 2021
Verified purchase

Sadly, sending takes a long time. This book is second hand and it cost double price to send to holland.

Reason I chose this business:

Because i can not buy this book new with amazon.(out of stock)

Date of experience: November 11, 2021

Thumbnail of user sandras2272
Connecticut
1 review
0 helpful votes
  • Send Message
September 29th, 2021
Verified purchase

Good, although free shipping was confusing since it showed a shipping charge at first, but zeroed out in my cart.

Date of experience: September 29, 2021

Thumbnail of user jans1052
Virginia
1 review
0 helpful votes
  • Send Message
September 12th, 2023
Verified purchase

So excited that you had what I wanted at such a great price! Easy ordering format and flow…thank you!

Reason I chose this business:

You had what I wanted at a great price!

Date of experience: September 12, 2023

Thumbnail of user margaretm1717
Colorado
2 reviews
0 helpful votes
  • Send Message
October 3rd, 2021
Verified purchase

Found item wanted as gift to sister when first looked. Easy to order, even changed her number. Good ol Abe

Reason I chose this business:

Long time very satisfied Abe customer!

Date of experience: October 3, 2021

Thumbnail of user julieg661
Illinois
1 review
0 helpful votes
  • Send Message
May 12th, 2023
Verified purchase
• Updated review

Been using Alibris for many years. Love it. It takes longer to get your books but we'll worth the savings

Date of experience: May 12, 2023

I have used alibis for years and have never had a bad...
June 7th, 2021
Verified purchase
• Previous review

I have used alibis for years and have never had a bad experience. I have gotten books I've wanted for a minimal cost. Just have to wait on shipping.

Reason I chose this business:

Book I wanted at minimal cost. Beats running around. Better price than Amazon

Date of experience: June 7, 2021

Thumbnail of user timm1678
New Jersey
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

Much better than the behemoths (they who mus not be named). But the within store search really needs an upgrade.

Reason I chose this business:

Past experience w selection and price.

Date of experience: October 2, 2022

Thumbnail of user pamm1036
North Carolina
1 review
0 helpful votes
  • Send Message
May 13th, 2023
Verified purchase

I love knowing I can always get the books. I'm looking for at a reasonable price and with great ease.

Reason I chose this business:

Because of previous satisfactory experience

Date of experience: May 13, 2023

Thumbnail of user bridgetl79
Georgia
1 review
0 helpful votes
  • Send Message
December 28th, 2021
Verified purchase

The search mechanism is kinda wonky, if you don't type the exact title it won't pull up similar titles immediately.

Date of experience: November 28, 2021

Thumbnail of user janicem1065
Virginia
1 review
0 helpful votes
  • Send Message
May 13th, 2021
Verified purchase

I always find good deals on Alibris and have never disappointed in shipping or condition of the books I buy.

Reason I chose this business:

Looking for reference books, so outside condition is of no concern.

Date of experience: May 13, 2021

Thumbnail of user judithf250
Oregon
1 review
0 helpful votes
  • Send Message
February 8th, 2022
Verified purchase

Navigating the myriad of shipping options gets tiresome. Can be confusing to determine exact seller and definition of book condition

Reason I chose this business:

Have had excellent service in the past

Date of experience: January 9, 2022

Thumbnail of user sharonp1691
California
1 review
0 helpful votes
  • Send Message
February 14th, 2023
Verified purchase
• Updated review

So sad that audio CDs are no longer created for newer books. Shipping prices are getting to be too much.

Reason I chose this business:

Usually have what I am seeking.

Date of experience: February 14, 2023

So far, so good
April 30th, 2022
Verified purchase
• Previous review
Reason I chose this business:

I usually find audio books here that I cannot find at a decent price anywhere else.

Date of experience: April 30, 2022

Thumbnail of user bobs1645
Washington
1 review
0 helpful votes
  • Send Message
October 30th, 2021
Verified purchase

First item ordered was not available. Placed second order for same title. Hopefully second vendor keeps better record of availability

Reason I chose this business:

Favorable prior experiences

Date of experience: October 30, 2021

Thumbnail of user paulah882
Maryland
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

I found the quilt book I was looking for, and it's in new condition. That's great!
Thank you very much.

Reason I chose this business:

They had the book I wanted at a price I could pay.

Date of experience: September 18, 2023

Thumbnail of user michaelm10154
New York
1 review
0 helpful votes
  • Send Message
August 23rd, 2022
Verified purchase

Found late-edition textbook at a very good price. Hopefully, will arrive in "very good" condition, as stated in the listing.

Reason I chose this business:

Stumbled upon it after a Google search

Date of experience: August 23, 2022

Thumbnail of user abbieb26
New York
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase
• Updated review

Excellent. Theres some problem when I was ordering on my phone but used my laptop and the order went through.

Reason I chose this business:

Affordable books

Date of experience: February 11, 2022

Easy to order book andcheap
January 9th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Trying a new book website

Date of experience: January 9, 2021

Thumbnail of user wadeh99
Alaska
1 review
0 helpful votes
  • Send Message
December 20th, 2021
Verified purchase
• Updated review

Great place to get books. The site is easy to navigate and almost always has what I'm looking for available.

Reason I chose this business:

I always use Alibris. It’s my go to site for ordering books online.

Date of experience: December 20, 2021

Always easy to find books at reasonable prices
February 25th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Alibis is a good place for great prices on books.

Date of experience: February 25, 2021

Thumbnail of user rexp42
Texas
3 reviews
0 helpful votes
  • Send Message
November 28th, 2022
Verified purchase
• Updated review

Very user friendly but wishing you had an option for gift sending as in a "note" attached for the recipient.

Reason I chose this business:

Feels good to shop with an authentic bookseller. Amazon gets way too much credit even with free postage & reduced prices.
Great variety here but not overwhelming. Thanks.

Date of experience: November 28, 2022

Fast, excellent variety of books & great service with...
June 5th, 2022
Verified purchase
• Previous review

Fast, excellent variety of books & great service with excellent opportunities.

Reason I chose this business:

Pop up internet reminder & an email with the availability of the book I was waiting for.

Date of experience: June 5, 2022

A delightful random discovery & as I love books, I...
May 14th, 2021
Verified purchase
• Previous review

A delightful random discovery & as I love books, I was thrilled to locate even vintage Penguin in your collection.

Reason I chose this business:

Searching for Catherine de Medici: Renaissance Queen of France by Leonie Frieda

Date of experience: May 14, 2021

Thumbnail of user lorir574
Massachusetts
1 review
0 helpful votes
  • Send Message
June 21st, 2021
Verified purchase

It was easy to navigate on your website, and I found all of the information I needed without any trouble.

Reason I chose this business:

My child wanted a DVD from this site.

Date of experience: June 21, 2021

Thumbnail of user katye11
Illinois
1 review
0 helpful votes
  • Send Message
April 14th, 2021
Verified purchase

There were many books on my subject where I can find none in the bookstores. Great finds, I ordered 5!

Reason I chose this business:

The email came to my inbox and I decided to take a look since I am researching a certain topic

Date of experience: April 14, 2021

Thumbnail of user kristib201
Washington
1 review
0 helpful votes
  • Send Message
March 11th, 2022
Verified purchase

Quick and easy, no fancy computer skills needed. And you made a book suggestion that was spot right on. Thanks

Reason I chose this business:

An alternative to the Amazon behemoth.

Date of experience: March 11, 2022

Thumbnail of user cletah3
Michigan
1 review
0 helpful votes
  • Send Message
March 13th, 2022
Verified purchase

So far everything seems to be in place... waiting to receive confirmation and how expedited the rest of transaction flows

Reason I chose this business:

Noticed the name of the book and wanted to try it... wish you had an open agenda to explore the book before buying.

Date of experience: March 13, 2022

Thumbnail of user tressaa1
Arizona
1 review
0 helpful votes
  • Send Message
April 14th, 2021
Verified purchase

The coupons offered do not seem to be applied and the shipping rates are much more expensive than other sites.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 15, 2021

Thumbnail of user anitab574
New Jersey
1 review
0 helpful votes
  • Send Message
July 3rd, 2024
Verified purchase
• Updated review

I can always count on Alibris to have the book I want. It's my first to to shop for books.

Reason I chose this business:

Great past experiences.

Date of experience: June 23, 2024

Always good service
March 11th, 2023
Verified purchase
• Previous review

Date of experience: March 11, 2023

I found exactly what I was looking for
February 11th, 2023
Verified purchase
• Previous review

Date of experience: February 11, 2023

Found just what I wanted at great prices
January 15th, 2023
Verified purchase
• Previous review

Date of experience: January 15, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?