My ex husband passed away in January. We divorced in 2005 but remained very close friends. We had been together for 26 years and have 3 beautiful daughters together. In his final years I was his caretaker. In the divorce I received half of his pension for the 22 years that we had been married. After he passed away it was changed from a QDRO to a survivor benefit (55% of what I had been getting). I contacted them right away so they could make the adjustments seamlessly (or so I thought). They totally mismanaged the account. Months went by and many lies were told to me... that it would be resolved in 2 weeks... that it would take another 7 to 10 days... that it is being processed, etc. They ended up paying me the full amount for 2 months, that they then said I would need to pay back. They then sent the NEW amount for three months (paying double for the two months) and a letter I received said I could return the uncashed check to them to settle the overpayment. To cover the entire overpayment, I had to send back that check PLUS a money order. I was told as long as they received what I owe before May 10th, my payment for June wouldn't be affected; the new amount would be sent from then on. So I sent it out immediately and thought this months long fiasco was over. Today, April 22, I receive a call saying they are RETURNING my uncashed check and my money order because they had already deducted money from my monthly check to pay toward the overpayment and that now I need to send a different money order for a slightly less amount. I paid them back WAY early. They told me my deposit would not be adjusted until JUNE. They LIED again and took my money and now I HAVE TO FIX THEIR MISTAKE. They are making ME have the inconvenience (and cost) of buying ANOTHER money order and mailing it off AGAIN. This is outrageous! I am not only going to give negative reviews everywhere I can I will also complain to John Deere who probably will like to hear how this horrible company lies, is inefficient, and harasses customers who are mourning the loss of a loved one!