It has now been almost 4 weeks that I have been waiting to receive a filter for my new air purifier. Yes, this company sent me an air purifier with no filter in it! Totally usable! Been told numerous times that the filter is on its way. Was not told at the time of purchase that the unit would be delivered unusable/without a filter! Will be sending the a. P. back for full refund if filters are not received within a day or so. Very bad business practices.
Accidently ordered filters for a machine I dont even own. There policy is not to accept returns on filters, eventhough they are still packaged. Poor policy. They did offer to sell me the machine at a fair discount, but found it much cheaper on Amazon. They need to change their policy to "cannot accept filters that have been opened", and also "we will price match, beat other competitors"
I've purchased a fancy air purifier and multiple dehumidifiers from ABC over the years and have always been happy with the service and my experience shopping with them. I recognize this is very different from all of the reviews here but thought it was important to stop by with my personal feedback.
At first I was worried to buy from them because of the poor and low online reviews, but I ordered my air filter replacement kit because it was hard to find from anywhere else. I forgot to add the discount code and the customer service person was nice enough to add and adjust my credit card charge. Received my product promptly. No complaints. I would purchase from them again. I'm sorry there were so many negative reviews, but I hardly write reviews and I only did so, because I wanted to share my good experience.
Amy,
Thank you for taking the time to write a positive review. We appreciate you.
I purchased a PowerPure 5000 by Aerus Warm & Cool Mist Ultrasonic Humidifier one year ago, worked great all winter, used it this winter for one month then it would turn on at all. Called customer service they said something must of happened in shipping a year ago. No Im sorry no nothing. 100 bucks down the drain.
The pictures didn't show how small it is; I would have to change the bag twice with our dog's hair. I tried to return it but would have to pay $40 to get $132. Back. It wasn't worth. I donated it and will take a tax deduction. I wouldn't buy anything from them because you can't see what you're getting.
I was sent the wrong item. Which was very expensive pillow. Yes, I opened the box so technically I shouldn't be able to return them. But I did. In the email it was stated my order would ship out that morning. It didn't so I called the following day. I was told it ships directly from the manufacturer and probably would ship until after the new year. That would put it almost thirty days out. I am not impressed, and I haven't even received the item I was just honest enough to return 'opened' pillows
May 8th. Of 2019 I purchased a Pure and Dry Platinum Series 70 pint dehumidifier for use in our cellar. It worked for that summer season. My husband cleaned the filter and emptied the bucket and put it aside for the Winter. Just put it on last week, end of May, 2020. Well it does not dehumidify! Interestingly enough, the booklet/manual for this does not even have a manufacturer address or telephone number. I find this most unusual! I will never order anything like this on line again. I am purchasing another one from our local merchant. Should have done this before!
I purchased an IQAir on 9/11/2020, and my purchase went through and acknowledged by Allergy Buyers Club (ABC). Today, 10/13/2020, I finally got a hold of a customer rep person who informed me the IQAir is on back order from the manufacturer but they have already billed me as of 9/11/2020 HMMM...! The customer rep said they've been fielding a lot of complaints about this, website not being accurate. I paid them $1400 for nothing and apparently will take another week for them to verify with the manufacturer that they didn't send it to me. Basically ABC is a vendor and they do not stock any items, comes directly from the manufacturer. Buyer beware!
Hi there, We apologize for the situation with your order. IQAir unexpectedly went on backorder status due to the pandemic and wildfires. As soon as we were notified, we reached out to our customers with the option to wait or to cancel the order and receive a refund. We stock certain items, as others, such as IQAir, we ship from the manufacturer. This benefits both east and west coast customers as IQAir has two distribution warehouses - one on each coast. This decreases shipping time for customers on the west coast by several days.
It took me a month to find out that the company didn't know what was going on. Had i not contacted them nothing would have been done. Absolutely terrible! If you don't mind wasting your time and money go ahead and use them.
Overview
AllergyBuyersClub has a rating of 1.3 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AllergyBuyersClub most frequently mention customer service, air purifier and return shipping. AllergyBuyersClub ranks 17th among Allergy sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julianne, we had a shipping error on these units where the filter and unit ship separately. The units were shipped without the filter as the filter went out of stock quickly due to the wildfires. Customers were contacted and sent a courtesy filter while waiting on the ordered filter to ship.