AllergyBuyersClub

I ordered this pure and dry dehumidifier online on a Sunday. Thought I had done everything all right but received an email telling me that my order was incomplete? So went back and tried ordering it again and got another email telling me that my order was incomplete? Checked my credit card and yes I just ordered 2 units. Called the 1 888 number and was told that I had to wait for Monday to solve the problem. Needless to say that it took 10 days to get my money back on my credit card. Moral of the story do not order on Sunday or Saturday as you will get some automated message that is incorrect.

Tony

Interesting and informative website with many products listed --- however... user reviews are screened and my review of a humidifier was never posted (Pure Guardian H4500... shows ZERO user reviews and one critic (employee) review.) Since I believe scathing reviews are useful -- and they won't post them --- the site has less utility. (They could always add a comment and rebut a review if they don't agree with it -- but you just won't see it --- because they won't post it)

They have live on-line chat also, but after about 5 minutes -- they just ignore you and move on to a different customer...

I've purchased several high-ticket items over the past 10 years. I don't trust their internal product reviews, but after searching all review sites, the products I have purchased were delivered quickly and functioned well. However, in the middle of December, I purchased a humidifier. I received the confirmation. Then nothing. This week I chatted with Kellie in customer service. She couldn't locate the order or my NAME, despite my history. I emailed her the order. The following day, she emailed and said the 3 digit code I entered was wrong and the payment was rejected by my bank. End of story. No interest in facilitating the sale. I believe the bank thing bogus, because I've never encountered payment software that will confirm an order until every single detail is correct. They keep sending you back for corrections. But ultimately, its rotten customer service to blame the buyer and then kiss-off the sale to any customer, much less one with a history. I'm moving on, and I suggest any potential buyer do the same.

Spent 1400 on equipment, sales were good, ordered replacement filters, opened them and they smelled like they had been stored in a musty basement for years, called to get them replaced and was told that they can't replace them because I was one week late in telling them that the filters were ruined. I was proactive and ordered them before we needed them and when I opened the box and smelled them called and was told sorry your a week too late for getting replacement filters. Find another company that values you and your Loyalty after they sell you the expensive equipment. Do not use or believe the hype of the website. BUYER BEWARE

I placed an order for a water filter online on a Sunday afternoon. By Tuesday, I still hadn't received any order confirmation or shipping info. I called and spoke to some. She told me my filter would be shipped that night and I would receive an order confirmation that night and shipping info in the morning. Nothing. I went through this process 3 more time with different representatives and no one ever got back to me once. Finally on the Following Monday I got someone on the phone who told me that they didn't have that filter in stock. If you do use them, make sure that they check their stock before submitting your order and waiting around for a week for nothing.

It has been a circus dealing with this company. Will never do business with them again. Bought a unit that broke after 1 year--very expensive unit-- the company was giving me a hard time with the warranty so called allergy buyers club--they tossed me around to 6 DIFFERENT PEOPLE before having a customer service rep call me. After an hour on the phone she assured me not to worry and it wld all be taken care of. It was not. End of next day a completely different person called me to tell me shipping info on something that was not what i was told was going to happen--she was confused because she said this was "passed off to her" and she didn't "know exactly what was going on." COMPLETE waste of my time and money--they wasted 6 hours of my life the day earlier and then an hour today and now I am out a $700 air purifier. Horrible business practice. Disgraceful customer service. Such a shame.