AllergyBuyersClub

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Illinois
1 review
1 helpful vote
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False Advertising
February 5, 2022

Allergy Buyers Club listed an item on their site as "in stock" and ready to ship. I chose them for that reason, because on the manufacturer AirPura's site the same item was listed as a 3-4 week delivery. After a weeks time and the order status still listed as " processing" I called ABC. Their rep told me "Oh, AirPura just told us they're 3-4 weeks out". After 3-4 weeks the item is still listed by ABC as "in stock". DO NOT BUY FROM ABC

Date of experience: February 5, 2022
New York
1 review
0 helpful votes
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Defective product
March 23, 2017

I purchased a high end humidifier and it stopped working within 10 days of receiving. I have submitted a defective product notice with this company on 3/15/17 and I have yet to receive any communication for where my refund stands. They only want to troubleshoot the problem at first and now I haven't heard any feedback for almost 10 days. Bad service, bad products. I recommend not using this company.

Date of experience: March 23, 2017
California
1 review
1 helpful vote
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Ordered an air purifier, paid for overnight shipping. They called two days later to tell me it wasn't in stock! They will refund, but not the shipping cost (82$). Blatant rip-off! I am so frustrated and annoyed. DO NOT BUY FROM THEM.

Date of experience: November 20, 2018
Tony R. AllergyBuyersClub Rep
over a year old

Janine
We are terribly sorry for the inconvenience of a delayed shipment. We will look into this case but can assure you that you will receive a full refund for the order, including shipping.
Thank you,

Allergy Buyer's Club Customer Care

California
1 review
0 helpful votes
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My purchase was a buy one get one free and I have not received the smaller unit included in the purchase. I emailed customer service and no response. For $500 that is unethical and bad business practice

Date of experience: May 22, 2018
Myra T. AllergyBuyersClub Rep
over a year old

Susan,

Thank you for pointing this out to us. We found the cause of this problem, and it has been corrected. We apologize for the delay with your shipment. If this matter has not been resolved, please let us know as soon as possible. We can be reached at 888-236-7231, option 3, Monday-Friday, 8:30 a.m. to 6:30 p.m., or anytime via email at abc_customerservice@allergybuyersclub.com.

Thank you,
-Allergy Buyer’s Club Customer Care

California
11 reviews
83 helpful votes
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Interesting and informative website with many products listed --- however... user reviews are screened and my review of a humidifier was never posted (Pure Guardian H4500... shows ZERO user reviews and one critic (employee) review.) Since I believe scathing reviews are useful -- and they won't post them --- the site has less utility. (They could always add a comment and rebut a review if they don't agree with it -- but you just won't see it --- because they won't post it)

They have live on-line chat also, but after about 5 minutes -- they just ignore you and move on to a different customer...

Date of experience: November 23, 2011
New Jersey
1 review
0 helpful votes
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Buyer Beware
April 12, 2019

Purchased air purifier from Alergy Buyers Club. A different product was sent. They
Said it was the same but it had different name and specs. They refused to pay return
Shipping for their mistake.

Date of experience: April 12, 2019
Tennessee
1 review
0 helpful votes
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Find another seller
January 11, 2019

I've purchased several high-ticket items over the past 10 years. I don't trust their internal product reviews, but after searching all review sites, the products I have purchased were delivered quickly and functioned well. However, in the middle of December, I purchased a humidifier. I received the confirmation. Then nothing. This week I chatted with Kellie in customer service. She couldn't locate the order or my NAME, despite my history. I emailed her the order. The following day, she emailed and said the 3 digit code I entered was wrong and the payment was rejected by my bank. End of story. No interest in facilitating the sale. I believe the bank thing bogus, because I've never encountered payment software that will confirm an order until every single detail is correct. They keep sending you back for corrections. But ultimately, its rotten customer service to blame the buyer and then kiss-off the sale to any customer, much less one with a history. I'm moving on, and I suggest any potential buyer do the same.

Date of experience: January 11, 2019
Pennsylvania
1 review
0 helpful votes
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Spent 1400 on equipment, sales were good, ordered replacement filters, opened them and they smelled like they had been stored in a musty basement for years, called to get them replaced and was told that they can't replace them because I was one week late in telling them that the filters were ruined. I was proactive and ordered them before we needed them and when I opened the box and smelled them called and was told sorry your a week too late for getting replacement filters. Find another company that values you and your Loyalty after they sell you the expensive equipment. Do not use or believe the hype of the website. BUYER BEWARE

Date of experience: August 7, 2018
New York
1 review
3 helpful votes
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I placed an order for a water filter online on a Sunday afternoon. By Tuesday, I still hadn't received any order confirmation or shipping info. I called and spoke to some. She told me my filter would be shipped that night and I would receive an order confirmation that night and shipping info in the morning. Nothing. I went through this process 3 more time with different representatives and no one ever got back to me once. Finally on the Following Monday I got someone on the phone who told me that they didn't have that filter in stock. If you do use them, make sure that they check their stock before submitting your order and waiting around for a week for nothing.

Date of experience: March 6, 2013
California
1 review
2 helpful votes
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It has been a circus dealing with this company. Will never do business with them again. Bought a unit that broke after 1 year--very expensive unit-- the company was giving me a hard time with the warranty so called allergy buyers club--they tossed me around to 6 DIFFERENT PEOPLE before having a customer service rep call me. After an hour on the phone she assured me not to worry and it wld all be taken care of. It was not. End of next day a completely different person called me to tell me shipping info on something that was not what i was told was going to happen--she was confused because she said this was "passed off to her" and she didn't "know exactly what was going on." COMPLETE waste of my time and money--they wasted 6 hours of my life the day earlier and then an hour today and now I am out a $700 air purifier. Horrible business practice. Disgraceful customer service. Such a shame.

Date of experience: March 2, 2016

Overview

AllergyBuyersClub has a rating of 1.3 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AllergyBuyersClub most frequently mention customer service, air purifier and return shipping. AllergyBuyersClub ranks 17th among Allergy sites.

service
9
value
9
shipping
8
returns
6
quality
7
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