After a rather huge blunder with our auto insurance by our Allstate agent, I reached out to them to correct their mistake and right the wrong. Unfortunately, I was getting no help from our Allstate agent so I wrote the following to the Allstate Resolution Team. They read it and got right back to me, only to say that they had reviewed my situation and nothing else could be done. According to them, Allstate had done nothing wrong. If you are considering Allstate, please read: "My wife and I have been long time customers with Allstate for both Auto and Home insurance. We first joined Allstate in NYC and had a home in Upstate NY as well as a Condo in New York City and 2 vehicles covered by Allstate. We ended up adding 2 more condos in NYC, so at one time we had 3 condos, a home in Upstate NY and 2 Land Rover vehicles all covered by Allstate. We moved to Los Angeles in 2019, kept our 3 NYC condos covered by Allstate's Tim Berryhill office but switched our vehicles to the Allstate Santa Monica office. All had been going well until last October, 2023 when we traded in our 2018 Range Rover for a new 2023 Range Rover Hybrid which we purchased through my wife's company. I immediately contacted Jess Kaur's Allstate office in L.A. To get the insurance switched to the new car and to remove the traded in 2018 Range Rover from our policy. She said she would take care of everything and congratulations on your new purchase... But then I received a call from that office informing me that, since we purchased the new vehicle through my wife's company, we would need corporate insurance. I pointed out that the title has both my wife's company and her name on it. I was informed that that did not matter, we would have to purchase corporate insurance for the new vehicle. The office would look into it and get back to me. I received a quote from Progressive that was forwarded by Allstate and then I spoke with an Allstate agent who specializes in corporate auto insurance. She recorded our call. On the call she is telling me about the cost and so forth and I said I needed to speak with my wife. Next thing I know, we receive our proof of insurance from Allstate and listed are 2 vehicles, a Land Rover and a Range Rover, so I thought that meant we were covered. Well, it wasn't until 5 months later, when a man opened the driver side door of his parked vehicle into an active traffic lane while my wife was driving by and damaged the side of our new Range Rover, that we discovered that our new car was NOT covered. It was actually our traded in 2018 Range Rover that was somehow still on the policy that we were paying for. I fully admit that I should have read the proof of insurance more closely as it did have the years of the 2 vehicles listed but someone at Allstate seriously screwed up by putting the wrong vehicle on the policy and it cost us 5 months of insuring a car we no longer owned as well as all the trouble and cost we have had to go through dealing with the damage inflicted on our new car. Under the circumstances, I thought perhaps Allstate could at least help streamline things with the claim and the other insurance company who's driver was at fault. I was informed that they made a call and was told that the other driver said it was my wife's fault and that I would have to deal with this on my own. Nothing else could be done for us by Allstate regarding this incident. I was even informed that I had in fact declined the Progressive coverage and that is why the new car isn't covered. Well, I never declined coverage and I was never told that if I did not respond that that would mean I declined coverage. That is when I was sent the recorded conversation I had with the Corporate agent. She said that I say it on the recording. I listened and did not say I declined, I said I needed to speak with my wife. Then I received the proof of insurance so I was under the impression that we were covered. I wrote multiple times to Ms. Kaur pointing out how long we have been a customer and how Allstate was also at fault here because of the 2018 vehicle we no longer owned being left on our policy. She finally wrote an email to the other insurance company's claim department on our behalf because she had seen the pictures we submitted as evidence that proved it was absolutely the other guy's fault. She pointed out the California Law that pertains to exactly this scenario and how it clearly states it would be the other driver's fault because he opened his door onto oncoming traffic. I was very appreciative of the email, but nothing came of it. I was told that phone calls were being made but that the claims agent from the other company was never answering. I finally called myself and got the claims agent on the phone right away. She was not aware of anything that had come from Allstate, so I had to start from the beginning. It took 5 weeks but we now have our vehicle in the shop and the other driver's insurance company is paying for it. But then there's the problem of insuring our new car and getting refunded for the mistake by Allstate of putting our traded in car on the policy which we were paying for on a monthly automatic payment. Ms. Kaur told me it was being 'backdated' and that I would receive a refund. Well, the refund came... it was a check for just over $400. I was confused because it should have been a lot more. After sending emails and leaving messages, I finally spoke to a new employee named Thomas and asked him to explain the check amount vs what we had paid. He needed to research it and get back to me. When he did, he informed me that the refund was used to pay off the policy and that the $400 plus was the difference. I informed him that we were on auto-pay and we did not elect to pay off the balance on the policy. He said that this was Allstate Company Policy. I said that that makes no sense. Allstate made a big mistake here, which we have been paying for in more ways than one, and instead of apologizing and giving us a choice in terms of the refund, Allstate is paying themselves first and giving us the leftover. Since I found this out I have been trying to speak with Ms. Kaur but have yet to hear back from her. I would like to see this company policy that doesn't give the customer a choice when Allstate is at fault. I'm extremely disappointed and would like some sort of explanation, let alone an actually apology for the costly mistake. I thought the many years we have been with Allstate would mean something, but I guess not. I am writing this to you because I'm not hearing back from the Kaur office and so I need to let the higher ups know. My wife and I have begun shopping around to move all of our Allstate policies (auto and home) to another insurance company. The lack of customer service has been very upsetting. We have not at all felt as if we were in good hands. I would appreciate a call from someone higher up. I am happy to add details and answer questions."