• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

Write a Review

Overview

AmericanMuscle has a rating of 4.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.8%
Positive
2,340
Neutral
94
Negative
326

Instant Feedback

28,689 reviews

106
See all photos
How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,720)

Rating

Timeframe

Other

Reviews that mention popular keywords

american muscle (1962) customer service (1110) shopping experience (375) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user ashleyr1444
1 review
0 helpful votes
  • Send Message
March 5th, 2024
Verified purchase

Great experience. Quick shippers. Gorgeous and excellent products.

Reason I chose this business:

The best place for your Camaro needs!

Thumbnail of user frankp1570
1 review
0 helpful votes
  • Send Message
March 11th, 2024
Verified purchase

American muscle did their job but the fitment on the side skirts were horrible

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear that your side skirts did not work out for you. I have reviewed your order and I see that you have spoken with our customer service team in regards to this order. Please feel free to reach out if you have any further questions.

Amy
EXT 1257

Thumbnail of user alyssad80
1 review
3 helpful votes
  • Send Message
May 8th, 2021

I ordered four wheels from this company and one of them came with a huge dent in it. Unfortunately I didn't see the dent until I had taken the wheels to the dealership to have them put on my car and they already had taken all of my tires off. So they had to put all my original tires back on and then I shipped back the damaged wheel. A couple of days later I got sent out a "new" wheel except it was in the same box that was used for the damaged wheel and the box was in even worse condition. This time, I didn't see any dents on the wheel so again, I took the wheel to the dealership to have them put the new wheels on my car and when putting the "new" wheel that was sent out to me the second time, they saw that the wheel was damaged because the wheel was wobbling all over the place when they put it on the tire and checked it on their machine. Honestly, I'm pretty sure they tried fixing the original damaged wheel that I sent back and hoped I wouldn't notice that it was the same one. I am very disappointed in this company for not only wasting my time, but also the guys at the dealership.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng6001
1 review
0 helpful votes
  • Send Message
February 15th, 2023
Verified purchase

Was a great experience lots of products online plenty of of options would glady tell friends and family to go to American muscle to order in the future

Thumbnail of user michaelr6334
1 review
0 helpful votes
  • Send Message
October 2nd, 2023
Verified purchase

Everything arrived on time and in good condition. AM made the purchase easy. The Airaid CAI came with good step by step instructions. Easy install and great performance afterwards.

Thumbnail of user danielb3247
1 review
0 helpful votes
  • Send Message
April 22nd, 2023
Verified purchase

I love ordering parts for our challangers from American Muscle, they always keep me updated on my order and we always recive our order with in a week.

Thumbnail of user stevens3403
1 review
0 helpful votes
  • Send Message
July 12th, 2023
Verified purchase

I purchased (3) interior items. Shifter & brake boot covers and arm rest cover, all in black Alcantara w/ red stitches. I was so happy w the items I purchased the matching steering wheel.

Reason I chose this business:

Quality products in stock, fast shipping!
Zero hassle!

Thumbnail of user christophere580
1 review
0 helpful votes
  • Send Message
February 10th, 2023
Verified purchase

Great deals & great service. Delivery included all the right parts that I ordered & it got here in a timely manner. I recommend American Muscle for all your automobile parts & modificaton needs.

Thumbnail of user sheenys
1 review
0 helpful votes
  • Send Message
December 3rd, 2022

I bought a decal for my 2016 challenger for $79.99, the same item is $49.99 on Etsy, I thought it might be the quality so I got it from American Muscles. The product came in on time. Opening the box the decal was there but no instructions. I went on youtube and watched some videos on installation. I was very confident before I get products from Luxe Auto Concepts, they send instructions and all accessories for free. I guess American muscle is not up to their level yet. According to the video, I put the decal, but the decal won't stick to my car. I still have no idea if I put it the right way. So I called American muscles to find out I might have used the wrong side. I asked them if they can send another one but Brady Custer and Nick Whatever are saying that it is my fault and they won't take it back or replace it but I have to buy the 2 sets(Right and Left) again. Which is ridiculous. I am very upset because not all the customers are very talented like Nick and Brady because they made a comment saying that "these days, customers who know English don't need instructions". What is that supposed to mean, since I have an accent, I'm not a customer?. I paid in American dollars regardless of my birth origin. I should have known when it says American Muscles, you are a Bully with Muscles. So i won't buy any products from AMERICAN MUSCLES, in fact, I'm returning the Rear Diffuser I bought and I was going to buy a front splitter. There are other very good companies there who sell the same products.

Tip for consumers:
I bought a decal for my 2016 challenger for $79.99, the same item is $49.99 on Etsy, I thought it might be the quality so I got it from American Muscles. The product came in on time. Opening the box the decal was there but no instructions. I went on youtube and watched some videos on installation. I was very confident before I get products from Luxe Auto Concepts, they send instructions and all accessories for free. I guess American muscle is not up to their level yet. According to the video, I

Products used:
Decal for 2016 Challenger

Service
Value
Shipping
Returns
Quality
Thumbnail of user timb1322
1 review
0 helpful votes
  • Send Message
August 29th, 2022
Verified purchase

The part arrived very quickly! - only issue was the part was described as a 'set' and the picture showed two (2) sensors - the $90 was actually for a SINGLE sensor (but did include standard shipping)

Reason I chose this business:

Like the magazine

Thumbnail of user michaelp5130
1 review
0 helpful votes
  • Send Message
October 6th, 2022
Verified purchase

Decent selection on products. Lug nuts came all thrown into a small box. It had a foam insert to put them into but that wasn't done, just thrown into the box.

Reason I chose this business:

I look at LMR, CJ Pony Parts & NPD also. American Muscle had what I needed

Thumbnail of user benjaminm893
1 review
0 helpful votes
  • Send Message
December 29th, 2023
Verified purchase

American muscle website is very easy to find parts, agent was also very helpful. I ordered 2 day delivery on Dec 20th but only got parts at 9pm on Dec 27th as UPS was very slow.

Reason I chose this business:

Great inventory, ease of finding parts

Thumbnail of user monicam1308
1 review
0 helpful votes
  • Send Message
December 8th, 2023
Verified purchase

Fit good on the vehicle and my hubby loves it! I also got the front headlight covers from here so he's all blacked out now!

Thumbnail of user gregoryb1044
1 review
0 helpful votes
  • Send Message
January 28th, 2023
Verified purchase

They got the stuff here pretty quick the shipping was pretty good on it didn't come on the same day got it over a period of 2 days but it was still pretty quick ask for mounting hardware the studs that I asked for it to say and I'm sure I paid over a hundred bucks for completely useless to me didn't fit it was just that was a bad experience couldn't find the ones I needed locally wound up having to cut the ones I had to make them work it was a fiasco but other than that great product

Thumbnail of user markz612
1 review
0 helpful votes
  • Send Message
August 16th, 2022
Verified purchase

I ordered the chrome caps and they didnt all arrive at the same time. I had to wait a week for the last cap to arrive. Other than that i am still satisfied.

Reason I chose this business:

Bought other parts before

Thumbnail of user juliea1197
1 review
0 helpful votes
  • Send Message
May 12th, 2023
Verified purchase

Site was easy to manuever through. The first item came in a timely manner, and the second was out of stock. It is expected to ship later in the month.

Reason I chose this business:

My son's birthday. He has a Mustang GT

Thumbnail of user michaelw4714
1 review
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase

More information is needed for each product. For example the Z23 brake kit I just ordered. I had to call to see if the brake rotors are 11 or 13 inch rotors because the info is not there.

Reason I chose this business:

Returning customer.

Service
Quality
Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user johnnyh429
1 review
0 helpful votes
  • Send Message
September 6th, 2023
Verified purchase

I ordered some lift points for my 2018 Camaro July 28. My order has been processing still, American muscle support tells me there's been a delay and I should receive my shippment by September 11

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear that.
I reviewed your order and I tried to call you to discuss.
If you have any questions, please let me know.

Amy
EXT 1257

Thumbnail of user massmurdermessiah
1 review
0 helpful votes
  • Send Message
August 4th, 2023

I purchased a spoiler from American muscle. The website clearly said that the spoiler would fit on my 2018 GT convertible. I am from Canada, so I had to drive to Plattsburg New York to go get the spoiler. I had to pay border fees to bring the spoiler to my country. Once I got home I paid a professional to install the spoiler. We use the template and used the instruction manual that was provided at first and spoiler seemed fine. We then drilled the holes as the template said to realize the spoiler did not fit, and there was no way to make it fit, we ended up calling American muscle, which then contacted the supplier that confirmed that the spoiler did not fit on a convertible. I was offered $60 for the inconvenience of having to drive to New York to pick up the wing and bring it back which I agreed to because I was trying to be reasonable as I wanted to send the wing back. I then contacted them to let them know that I had over $400 worth of fees to repair the trunk of my car that now looks like Swiss cheese because of all the holes in the trunk. They pretty much told me to F Off that I agreed to the $60 and I will not get anything else. Their mistake cost me a lot of money, and I can no longer use my Mustang as I do not have anything to cover these holes. I highly recommend not buying from them.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear about your experience.
I see you have spoken with our customer service and have a return set up
On your item. If you would like to discuss your experience
I would be happy to speak with you about it.

Amy
EXT 1256

Thumbnail of user chrisf1707
1 review
0 helpful votes
  • Send Message
December 26th, 2023
Verified purchase

Fast shipping right after ordering and fast delivery. All items are like what the picture shows for the item but even better in person.

Reason I chose this business:

You had parts I liked for my mom's charger and she liked them as well.

Thumbnail of user jeffreyd957
1 review
0 helpful votes
  • Send Message
December 11th, 2023
Verified purchase

The original order had a delivery date of 11/27. It's now 12/04 and it hasn't arrived. The last tracking status simply shows delayed.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Please come back and leave a review when you have your item!

Amy
EXT 1257

Thumbnail of user gregorym1037
1 review
0 helpful votes
  • Send Message
November 26th, 2022
Verified purchase

The experience was stressful because I couldn't pinpoint when my order would arrive. When tracking the package the date changed to the next day 4 times.

Reason I chose this business:

I felt like it was a safe site to order parts for my car.

Thumbnail of user williamm5493
1 review
0 helpful votes
  • Send Message
July 26th, 2023
Verified purchase

Great, order delivered early. Good, hood structs had good fit & installed easy. Fair, park plugs all needed gapping, all much tighter then 0.035 recomended.

Reason I chose this business:

Good selection mustang parts

Thumbnail of user adaml1103
1 review
0 helpful votes
  • Send Message
November 9th, 2023
Verified purchase

When I ordered my parts they said they would be delivered on Friday and then later on the tracking said by 7 pm Saturday but didn't show up til later on monday

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear that.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user richh261
1 review
0 helpful votes
  • Send Message
May 6th, 2023
Verified purchase

Ordered item. A/M charged my card 3xs, refunded 2xs, then refunded the 3rd payment 2 weeks later. Said they have no record of the order but my bank statement says different. THEN my order finally goes through(3 weeks later) which is 5weeks now and still no part, no ETA, nothing. And this was marked as IN STOCK SHIPs TOMORROW. A/M sure went downhill

Reason I chose this business:

They said the item was in stock but turns out it wasn’t.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

How do I know I can trust these reviews about AmericanMuscle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AmericanMuscle?