• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.8%
Positive
2,338
Neutral
94
Negative
326

Instant Feedback

28,689 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,718)

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Reviews that mention popular keywords

american muscle (1961) customer service (1110) shopping experience (376) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user heathera182
1 review
3 helpful votes
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September 16th, 2019

As a long time client who has ordered thousands of dollars I will no longer be purchasing from them.
Unfortunately my husband's mustang was hit and we decided to upgrade the bumper during repairs.
I spoke to two separate reps at the collision office who informed me I would be getting the bumper via freight by Monday. Parts were ordered Thursday.
Now on Monday I am informed that it wi be a week. Not only is car dismantled I shop and work has ceased but we will incur further car rental fees of another 7 days.
Supervisor would only say I didnt clicknon tracking number. Which I had already and it merely said ordered being prepared. He offered me a mere 50 dollars on a mistake that will cost us an extra 400 due to their mistake. All while trying to say it was our fault. Even after I told him I had witnessed to at collision center and my husband/ I when teps where on speaker phone. It was a crucial timeframes otherwise we would have waited a week to place it in shop.

They do not take responsibility for their mistakes.

My recommendation is to go with another part company.
Warning...

Thumbnail of user isidros18
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

Was a pleasure great prices thanks the service was very pleasant and the customer service is very professional I'm glad I chosse American muscle over cj pony parts thanks

Reason I chose this business:

Fast and easy to order parts their variety is enormous and great prices

Thumbnail of user scottm2876
1 review
0 helpful votes
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December 10th, 2022

Ordered a Roush complete exhaust, which came in two boxes, they sent me two of the same box, only half of the exhaust. I had to return the box to a FedEx sight on my own, and waited a week to recieve the same half of the exhaust AGAIN! They have sent me the same half THREE TIMES! Now I have to take it back to the FedEx drop off, wait another week, and hope by some miracle they send the right half this time. This was over $1,300 and I would certainly expect better. LESSON LEARNED!

Shipping
Thumbnail of user tayc1
1 review
0 helpful votes
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July 26th, 2015

We ordered a Bama Chip from American Muscle 5 days ago for our 92 Foxbody Mustang. I sat there and filled out the info they needed on the car to tune the chip and after i finished and submitted all the info, they send me an email talking about how the chips were "Back Logged" and wouldnt be processed for 5-7 Business days. I had previously paid for a quicker shipping than what comes free standard so of course, i was kind of irritated. I called american muscle and asked the guy when did he think it would be processed and he replied with "they are working on it as we speak" so i was satisfied, he said it would ship in a couple days. I then called back to change the shipping to next day shipping so that it would be here for my husband, he was excited and wanted it for the weekend. Upon calling i was informed by someone else that it wouldnt process for another 5-7 days so at this point im done with american muscle, my product hasnt shipped or started to process. Dont buy from these people go to LateModelRestoration.com for better service.

Thumbnail of user matthewr1442
1 review
0 helpful votes
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December 26th, 2023
Verified purchase

Good other than have issue trying to get a return on an out of stock product. It was a wickerbill spoiler.

Reason I chose this business:

Got the best parts for my 2011 mustang gt 5.0

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear your spoiler is on back order.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user tmant1
2 reviews
0 helpful votes
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May 10th, 2023
Verified purchase
• Updated review

I needed a tune for my car and your techncians came through i also screwed up the installition of the part and they quickly helped me solved the problem

Reason I chose this business:

Quality products

Great experience with American muscle
May 29th, 2022
Verified purchase
• Previous review

I needed another set of mats for the car these are high quality well made mats love them

Reason I chose this business:

Had what I wanted

Thumbnail of user kenc882
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Hello this product woke up my up. I love the performance it give and I'll be buying more from you guys

Thumbnail of user romanl43
1 review
5 helpful votes
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July 16th, 2019

1) I decided to buy a wheel and tire kit from AM last year. I placed an order that was not shipped for 2 weeks. I called them to ask what was happening they said that the tires are out of stock, so I thought ok, that makes sense for the wait time. I call 2 weeks later to check up on it, they said that they have the tires, they are just waiting to get it to their Vegas warehouse. Another week goes by, nothing. I call again and this time had to speak with the supervisor who told me that the tires are out of stock and that they are waiting for Mickey Thompson to manufacture more tires and send them in. This misinformation between representatives left me hanging without tires/wheels for 2 months.

2) In late 2017, I bought a clutch kit and all the necessary piece for my 2014 Mustang GT. American Muscle's website said everything will fit properly in my car. Here I am, a year and a half down the road, my car is having issues shifting so I unfortunately had to take it to a shop. The shop told me that the hydraulic throwout bearing that I bought is not supposed to be in my car and that it is THE WRONG PART. I call AM to see if they're willing to help a loyal customer out with the misinformation that AM has provided me and all the representative said is that the order is too old for them to do anything. 2nd major issue that I've had with AM over the last year which is unfortunate, I thought they were the best place to go for anything Mustang.

Thumbnail of user jeffp1544
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

The website was easy to use, our order got here when they said it would. He has already used the gift cards and got his parts he wanted for his car.

Reason I chose this business:

Best place to get parts for your Mustang!

Thumbnail of user job591
1 review
0 helpful votes
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May 21st, 2023

Horrible expérience, i bought on 10th april for navo's screen with gps cable for my mustang gt 22, i had à order confirmation than 2 items in my order in stock, they shipped only the screen the 11th april without the gps cable, and this morning 21th april they send me a screenshot than the cable is out of stock, ( a fresh screenshot dated 21th) and now they don't want pay for the shipping to take back the incomplete order, from Canada, is pretry expensive. I bought specially this screen for the gps, it's like if i buy 4 wheels and they just ship 3, with à big shipping chargé without any call!
First and last time i buy with american muscle

Tip for consumers:
They shipped a partial order, than i can't do nothing with à partial order but they charge full shipping and don't want to refund the shipping to take it back, it's ridicoulous, cost more than 200$ for their mistake and they gaven't me any call to warning me!

Service
Shipping
Returns
Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I apologize.
I am sending you an email about your order.
Please be on the lookout for that.
If you would like to reach out,
I am happy to speak with you.

Amy
EXT 257

Thumbnail of user chrisd2395
1 review
0 helpful votes
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November 30th, 2023
Verified purchase

Great tires for the daily. Drove cross country and 400 miles a week to work for the past 6 months they lasted almost 3 years

Thumbnail of user matthews2899
1 review
0 helpful votes
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November 2nd, 2023
Verified purchase

I ordered a couple of things, accidentally ordered something for the wrong year mustang but American Muscle makes it easy to return items

Reason I chose this business:

Beet selection and best prices

Thumbnail of user ryani184
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Site is extremely easy to navigate and I was able to find the parts I needed to fit my car exactly in almost no time at all because I was able to save my car model onto my account

Reason I chose this business:

Word of mouth

Thumbnail of user jefff881
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

Bought the replacement headlight housings for our Mustang as well as the sequential lighting harness so that our 2003 taillights will now be sequential like modern 'Stangs.

Thumbnail of user joseh495
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

One day ago I received an email on a part that I being waiting for, I proceed to make the purchase, and paid with affirm, and the day after I recieved an email that the part was out of stock (driveshaft)
Im really mad about that

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user andrewr2024
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

Shipping was less than 3 days. Mnd is awesome and my current chin spoiler is starting to wear down. Cant wait to install this

Reason I chose this business:

Been with yall since day 1

Thumbnail of user bobh1145
1 review
1 helpful vote
  • Send Message
June 12th, 2021

Shysters, To be told you will have a part by a certain day that you paid for and find out that the part got sent out on ground from California and is a week late so s unacceptable, and to have EVERY SINGLE person I spoke to said it was FEDEX fault was a liar from. Hakeem all the way down the line. I will NEVER buy another part from this company again. The ptsd they have triggered from lying to falsifying EVERY WORD I hope that they are apart of the BBB. Now $#*! yourselves "American muscle"

Products used:
Xpype cat delete pype

Service
Value
Shipping
Returns
Quality
Thumbnail of user dewaynef14
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

The header gaskets arrived on schedule but were not properly packed and the gaskets themselves were slightly bent. We unpacked and checked for cresses and luckily none are percieveble.

Reason I chose this business:

Availability of product

Thumbnail of user michaelt4458
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

The product delivery is solid. I haven't installed my muffler yet, but will soon! Can't wait to verify the product performance!

Reason I chose this business:

Reputation and User Friendly and professional sales force on phone! Pleasant experience!

Thumbnail of user michaell6310
1 review
0 helpful votes
  • Send Message
October 11th, 2023
Verified purchase

Great product, great price and fast delivery. It was an open box so didn't come with instructions but pretty self explanatory how to install.

Reason I chose this business:

Love the site!

Thumbnail of user albertos175
1 review
0 helpful votes
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January 29th, 2023
Verified purchase

Got my stuff just on time i ordered new clutch kit from x clutch a new flywheel from mcleon a short shifter from hurst and new hardwarethank you american muscle

Reason I chose this business:

Best prices

Thumbnail of user robinl807
1 review
0 helpful votes
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November 18th, 2023
Verified purchase
• Updated review

Thanks I need the part for my custom side exhaust but it doesn't fit, I only have the bolts no package it's been thrown out

Reason I chose this business:

I've ordered parts before

I've bought some stuff before thanks
September 21st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Cause I need headlights

Always takes time and help out with anything
August 3rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

I've use AmericanMuscle for all my needs for my mustangs

Great place to get parts for my mustang
July 29th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Because of find parts for my mustang

Thumbnail of user sldesireej
1 review
0 helpful votes
  • Send Message
October 17th, 2023
Verified purchase

Easy yo buy, no problems with my order at all and it was delivered really fast. Happy with the service.

Thumbnail of user acek18
1 review
0 helpful votes
  • Send Message
October 10th, 2023
Verified purchase

The new product I bought was fun and easy to install. The end result left me with a feeling of satisfaction.

Reason I chose this business:

Fast shipping and affordable with veteran discounts.

Thumbnail of user martynl13
1 review
0 helpful votes
  • Send Message
October 4th, 2023
Verified purchase

The items came in a timely manner. I haven't had a chance to put them on yet we will see how it goes.

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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