• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.8%
Positive
2,337
Neutral
94
Negative
326

Instant Feedback

28,689 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,717)

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Reviews that mention popular keywords

american muscle (1961) customer service (1110) shopping experience (376) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user richc447
1 review
0 helpful votes
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July 31st, 2024
Verified purchase
• Updated review

Quick shipping. Always appreciate getting items quickly. Thanks

Thank you!
October 1st, 2023
Verified site experience
• Previous review
Reason I chose this business:

I like you guys

Thanks
September 17th, 2023
Verified purchase
• Previous review

Very fast delivery, looks awesome. Can't wait to get them mounted on my Stang.

Reason I chose this business:

Convenience and price

Thumbnail of user keishonj
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

No issues. No delays. Order was both shipped and delivered in a timely manner.

Reason I chose this business:

Best pricing and delivery rate

Thumbnail of user danielp2853
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

My package arrived very quick as I a couple state from their shipping point. My packaged arrived on time and arrived in about 2 days and.

Reason I chose this business:

AmericanMuscle always have good deals and fast shipping and delivery time

Thumbnail of user heathern730
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

I ordered headlights. They are sharp looking. Install was easy after customer service directed me to the proper installation guide.
The only complaint I have is that I have to replace a bulb already. I can't really say if it's a defect or instalation error.

Reason I chose this business:

It's what popped up in my search.

Thumbnail of user arvelp
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

The experience was great and would recommend to friends and family.

Reason I chose this business:

I been shopping at American Muscle since 2016. Great products and deals

Thumbnail of user jeffs3415
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Was easy fast and good sales knowledge was great.was a nice experience got what I was looking for

Thumbnail of user terryh1604
1 review
0 helpful votes
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June 27th, 2024
Verified purchase
• Updated review

The experience was positive.
Quick shipping and Customer Service was happy to help when I made a mistake on my order.

Reason I chose this business:

THEY HAD THE PRODUCT I WANTED

IT WAS A LITTLE CONFUSING
June 17th, 2024
Verified site experience
• Previous review
Reason I chose this business:

THEY HAD THE PRODUCT I WANTED

Thumbnail of user walterl499
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

They came in a nice size box. Rolled up really nice with a squeegee very easy to put on with two people I will be ordering them more

Thumbnail of user ethanp306
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

It was a real smooth process of ordering and receiving goods.

Thumbnail of user christ2038
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

I've never had a complaint about their sales or service. They are top notch

Thumbnail of user emmanueld257
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Will be ordering again most likely. Short time frame got here when needed over all pleasant

Thumbnail of user rickc981
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

The iPhone holder that I ordered is not what I was expecting. It does not attached to the dash firmly enough. It falls off easily when driving over significant bumps in the road and also when I sometimes simply remove the phone
Also, the Mustang brake caliper covers that I ordered several weeks ago have been a HUGE disappointment! I installed them exactly how instructed only to have two of them constantly scrape the top of the rotors. I had to take two of the wheels off twice in order to adjust and tighten the clips, only to have one the cheaply-made pre-set bolts shear off. Now I will have to paint the calipers myself, which is what I should have done in the first place. Now I'm out well over $200! Therefore, I will not be purchasing any more products from American Muscle and I will encourage all of my Mustang friends to do the same. What a shame!

Reason I chose this business:

I thought my orders would be satisfactory products, but I was sorely mistaken. What a shame!

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for providing feedback about your recent orders with us.
I am very sorry to hear about the experiences you described and would like an oppurtunity to make things right.
I have reviewed your orders and I do not see that you have contacted us about these issues. We are happy to assist you and
Please do not hesitate to contact us if something is incorrect with an item you have purchased.
I would be happy to speak with you about your experiences with your recent orders. I have left you a voicemail.
Please feel free to reach out.

Amy
EXT 1257

Thumbnail of user joshc678
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Easy to find stuff, very simple to see what products fit my vehicle

Thumbnail of user clarencet101
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

It just took to long to receive my package which I still didn't receive

Reason I chose this business:

Because they have the best parts and the best prices

Thumbnail of user carll615
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I ordered the incorrect part and did not realize that there was a "no return" policy. Guess I will need to pay closer attention to the return policy next time.

Thumbnail of user chrisc4251
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

The part was delivered pretty fast and install was easy to install.

Reason I chose this business:

Better options than some other sites.

Thumbnail of user efrainl29
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Arrive mid day and in the right day. Not too late not too early

Reason I chose this business:

Reliable source and a lot of versatility

Thumbnail of user dylanb45
2 reviews
0 helpful votes
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July 29th, 2024
Verified purchase

Ordered the part on Thursday and showed up on Saturday. Part showed up in perfect condition.

Thumbnail of user randyj590
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Order was pain less shipping was on point. And the thing I bought work as it should

Reason I chose this business:

It say it in the name.

Thumbnail of user coreyk292
1 review
0 helpful votes
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July 29th, 2024
Verified purchase
• Updated review

Received order with no issues and packaged superbly. Thanks

Reason I chose this business:

Best place to shop for muscle cars!

Quick and easy
February 23rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Knowledge, cheaper than competitors, information of products, video reviews from staff, and owners reviews of products

Thumbnail of user azrielc3
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Easy to find what…………………………………………………………………………………………………………….

Reason I chose this business:

A relative has bought from this website and mentioned it to me.

Thumbnail of user brandonh1146
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

It delivered quickly and was very easy to install. Everything went smoothly, and changed the whole look of my car

Thumbnail of user kjayj1
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Had a mess up on my order but they corrected it fast. My product also had a price cut a week later I reached out and these refunded me the difference for that. Super Awsome company.

Reason I chose this business:

Mustang parts

Thumbnail of user frankb1986
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Very good quality product. The price is not crazy. This product will help you keep your car in perfect condition

Thumbnail of user erikn155
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Kyle W. Was very helpful in processing my order. He was also able to answer all of questions very quickly.

Reason I chose this business:

They cater to my favorite vehicles and the people are friendly and provide great customer service.

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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