• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.8%
Positive
2,340
Neutral
94
Negative
326

Instant Feedback

28,689 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,722)

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Reviews that mention popular keywords

american muscle (1962) customer service (1110) shopping experience (375) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user larryb2290
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

Fast shipping love the product fits perfect would highly recommend great customer service great email support and response times great great great awesome love it

Reason I chose this business:

I only shop at AM because they are best quality great shipping time and prices

Thumbnail of user robp657
2 reviews
0 helpful votes
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June 11th, 2024
Verified purchase

Shots and struts I wanted were out of stock. American Muscle notified me when they were available. Ordering was easy

Thumbnail of user mattm1390
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Mounts are great but adds a bit of nvh. I knew they would but I had completely solid mounts in a fox with a poly trans mount and didn't get as much nvh. Maybe the 4.6 3v isn't as smooth as the early 90s motor? The tr-3650 is definitely a louder transmission than the T-5, and man, I really know it's there now. The shifting is night and day though. Kind of makes the extra nvh worth it.

Reason I chose this business:

I prefer my muscle American

Thumbnail of user justinr1175
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

Anytime I need some type of upgrade to my Challenger, I come here to get parts. Recently I ordered a new Exhaust system and tips and got them in 2 days. Great service. A1.

Thumbnail of user jimr1625
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I got my order from American Muscle.faster than I expected,seems to be of good quality,didn't install it yet, but I hope it is not as hard as I expected

Reason I chose this business:

I like the products.

Thumbnail of user luisr1190
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Tires got here just in time to be mounted and get the car aligned so I'm back on the track

Thumbnail of user kriss585
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

Was supposed to be delivered on Friday the 17 not gonna be here till Saturday 18 and rest on Monday. Probably won't order anything else from American Muscle.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for taking time to reach out with your feedback.
I am very sorry that your Splash guards and visors did not arrive when they were expected to. I apologize for any disappointment this caused. This is definitely not the norm.
I have left you a voicemail and I would be happy to speak with you to make this right.
Please feel free to reach out to me so I may assist you with this.

Amy
EXT 1257

Thumbnail of user brannonh6
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

It was a nice surprise to be able to find parts for my car that are quality.

Thumbnail of user wayneb1249
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

No directions in box. Had trouble figuring out how to assemble. Parts did not fit together. I made it work

Reason I chose this business:

Corvette specialty

Thumbnail of user joeys331
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Day by day updates on tracking all the way up to delivery along with an inquiry of delivery on time

Reason I chose this business:

Reasonable price

Thumbnail of user abrians1
1 review
0 helpful votes
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June 20th, 2024
Verified purchase
• Updated review

As always I love AM, delivery time is always excellent. Product is well put together, money Well spent thank you again.

Reason I chose this business:

I choose American muscle because they have reasonable pricing, and the product doesn’t feel cheap, Also, they have a great reputation

I luv this place
June 10th, 2024
Verified site experience
• Previous review
Reason I chose this business:

They haven’t failed me ever

Super fast delivery
May 12th, 2024
Verified purchase
• Previous review

My trans was package neatly and delivered the next day as promised and b4 noon

I will be back
May 3rd, 2022
Verified purchase
• Previous review

Product showed up on time in great packaging and it's working excellent thank you American muscle

Reason I chose this business:

Because of it's reputation for having great product

Reason I chose this product:

My spark plug wires are the finishing touches to my MSD system

Quality
Thumbnail of user fernandov167
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Excellent besides no hardware included, besides that's there is nothing negative yo say about this product and company.

Reason I chose this business:

It's is reliable and fast to ship

Thumbnail of user ericab696
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

All arrived faster than promised everything in perfect shape. Currently in the shop now having the rims and lugs installed. Already added the gas cover

Reason I chose this business:

Been buying from yall for yrs

Thumbnail of user thomask2510
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Immediate throttle response. Got more of that scat pack kick now I love it!

Thumbnail of user jasond1494
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

Definitely sounds great. The mid range drone at highway speeds is not noticeable. I could hear the radio and the passenger in my car.

Reason I chose this business:

Always been pleased with the services

Although some items seem to be priced highly all in...
February 12th, 2023
Verified site experience
• Previous review

Although some items seem to be priced highly all in all quality stuff and easy to use site.

Reason I chose this business:

Was suggested by other mustang owners

Thumbnail of user joshuaa826
1 review
0 helpful votes
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July 9th, 2024
Verified purchase
• Updated review

Easy ordering after finding parts at a reasonable price. Shipping is quick and reliable.

Picky Customer
July 2nd, 2024
Verified purchase
• Previous review

I made at least 5 calls to Scott my customer service representative before finally deciding on my wheel and tire package. Scott was awesome and they look amazing and got here right on time. Couldn't ask for better service. Thanks American Muscle and thanks Scott, I'm super happy and will continue to shop for more products.

Reason I chose this business:

Price, quality of products, availability, free shipping and best customer service.

Thumbnail of user kevinm4977
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Great experience easy to use website and received my muffler within the time mentioned

Reason I chose this business:

Since yall dedicate to American cars

Thumbnail of user michaels13211
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Part was listed for 2000 corvette but mounts not in same location, had to repackage and return for refund

Thumbnail of user donaldf778
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

Always have the parts and upgrades I need.looking forward to getting my new exhaust I ordered

Thumbnail of user seanr774
1 review
0 helpful votes
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May 11th, 2024

I have had multiple items at over time has issue or just flat out normal problems and they have replaced them all, the customer service is awesome and I will continue to dump my money in there site for Balboa Aka 07 mustang gt lol

Service
Value
Shipping
Returns
Quality
Thumbnail of user steveng2143
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Jon made this a very easy and enjoyable experience. He was extremely knowledgeable, answered all my questions and was a pleasure to deal with. Give that guy a raise! I will definitely order from American Muscle again!

Thumbnail of user robertw6370
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

So normaly I hav good experiences with this company but recently I ordered a hurst spoiler for my 2015 Mustang GT, which on the website it states 5 in stock but I just received and email stated they are out of stock. I would much rather the website say the correct amount before purchasing an item.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

We apologize that your spoiler was out of stock.
Thank you for reaching out and please feel free to contact me if you
Would like to discuss your experience.

Amy
EXT 1257

Thumbnail of user kimp1279
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

I am trying to contact someone regarding the flaps for the mustang. They are not the right ones and do not fit, I need to return them

Thumbnail of user michaell6994
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

I've bought several items from American Muscle and every time has been great. Customer service is always top notch, and I know I can trust the products I find there.

Reason I chose this business:

Parts always fit properly and are great quality

Thumbnail of user lancer198
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

Since all you did was send them in a bubble wrap envelope they got crease during shipping. Hopefully I can get it out so it looks good on my car. Next time I would say put them in a firmer envelope.

Reason I chose this business:

Had good experience with American Mustang parts before just not this time.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for reaching out to us about the condition that your letters arrived in. Your feedback is appreciated.
As we discussed on our phone conversation I apologize that they arrived with a crease.
It was a pleasure to speak with you and I hope you enjoy shopping for your next purchase with your store credit.
Please let me know if you have any other questions and I would be happy to assist you!

Amy
EXT 1257

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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