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AmericanMuscle has a rating of 4.4 stars from 6,727 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 22 days
28,696 reviews
First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!
I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.
Paid for overnight shipping on Order # 40-******* on Apr 24 2024 2:26AM.
Won't receive item till - Saturday Apr 27 2024.
Called UPS, they said American Muscle did not have the package ready till Apr 24 at 8PM, which was past pickup time, with a confirmation number of when it was picked up. (see Photo 1)
Called American Muscle Support, got hung up on twice, and called back to get told "No refunds for overnight shipping" and blamed UPS. Even when they are at fault per UPS and per American Muscles internal shipping notification section (see photo 2).
Also, if your a veteran and you verify with the website, it's actually only a 5% discount, not 10%. 10% only on select few items.
This was my first and last purchase from American Muscle.
I received my order for the covers,I have not installed them yet but i know they will work nicely
Have bought quite a few things and liked most of what i bought and installed
The gentlemen i spoke to was very caring and a good person who was very easy to talk to and was very good at helping me with this order thank you so much
This was my first time investing in my cars appearance and AM made it easy for me to know I was ordering the right size and part. Would order from again for sure
Best selection of products and price
Purchased a clutch kit for a Ford Mustang, what arrived was previously returned items, nothing for my car, just the cardboard box was correct. Also a flywheel for a Nissan 350Z, problem was I live in Australia due to additional flywheel cost of freight nearly doubled.
Manager never return my calls, they want broken items returned for refund, problem is freight $450 USD as much as the item so no come back. Absolute disgrace, there mistake by some stupid packer has cost me $450 USD for garbage parts and $450 freight, will never buy from this company again. CJPony one of a few who will get my custom..
I am very sorry to hear about your experience. I apologize we are unable to call you as your phone number on the order is an international phone number. A supervisor has emailed you.
As you are aware, we do not ship outside of the continental United States. We apologize but we do not have shipping options to retrieve a package that is outside of the continental United States, also we would not be able to ship a replacement outside of the United States. Please see the email that has been sent to you and reply if you have any questions.
Thank you!
Amy
EXT 1257
CONSIDER THIS AS A WARNING!
Spoiler came with a dent and overspray! Was not damaged during shipping, product was sent how I received it. Not cool. Should've done more investigating this crappy company before I purchased. You live and you learn, but hopefully this review will make you want to shop somewhere else!
I am very sorry to hear about the condition that your spoiler arrived in. I have reviewed your order and I do not see that you have contacted us about this issue as of yet. We do not have a phone number on file for you so I could not reach out to you via phone. Please feel free to contact us if you would like assistance with your spoiler. We would be happy to make this right. Thank you for leaving feedback and please contact us about this.
Amy
EXT 1257
Painless very easy to check out. I was very happy with the quality of the products I received
Tried canceling an order and I was told I could not, because one of the items was not in stock so I need to order to fix the car, so order from another supplier and then they sent the part from a totally different company after I told the customer service representative, not to send it
Never bought from you guys thought I would try and see how your products where
I am very sorry that we we unable to pull that order for you.
Orders process as quickly as possible for fast shipping.
I see that you have a return processing.
Thank you for all your orders for your Mustang GT.
Please let me know if you have any questions.
Amy
EXT 1257
This has been a horrible experience. I ordered my part on April 5, your website said delivery April 15-18. On April 15 I replied to email sent to me from you guys stating my package had not arrived. I was contacted via another email and told that the supplier was having "production issues" and it would be shipping by April 18. It is now April 19 and my order is still "processing" and the delivery date now says April 29 - May 2? I have contacted speedlogix and was told that there are no "production issues" at all that the part was sent off to be powder coated, which is going to take ANOTHER 2 weeks! Your site said thIs part was IN STOCK and ready to ship? My car is sitting torn apart waiting on a part that should have been here 4 days ago and now it's going to be next month before it gets here. I will not be shopping here again.
Thank you for reaching out about your SpeedLogix Arched 4-Point Rear Shock Tower Brace. I see that this item has been delivered to you and I tired to reach out to you to discuss your experience.
Please let me know if you have any questions.
Amy
EXT 1257
The install was a little tricky with that 10mm next to the engine firewall, had to use some tape to get the cover to to stick on the induction hole. But overall great fit
Best parts for Mustang
Easy to install a little trimming was involved but works pretty well
Used AM before ordering parts
American Muscle puts out quality parts with little to no shipping time!
They have an awesome selection of parts and their customer service representatives are outstanding very helpful. Very pleasant experience.
I ordered an XL size & was sent a Large! Would like to return it as it was/is a fathers day gift
My husband likes your stuff
Thank you for reaching out Glen and I see that we were able to assist you with your Mustang T shirt.
Please let me know if you have any questions or if you would like to discuss your experience.
I would be happy to speak with you about it and I can be reached at EXT 1257.
Have a great day!
Amy
To get the part I wanted
Great Experience with the American Muscle Team.Keep up the good work.
Just bought a 2018 GT Performance Package Mustang and ready to customize it. AM has so many options and financing available to get me started.
The video for showing how to put the item on. The tracking of the item is telling me.
The website is very well built, great deals, & fast shipping!
Best parts in the industry!
My experience with American Muscle was incredible, highly recommend shipment came quick.
American Muscle is the one stop shop.
Package delayed. Turns out was shipped in different box. Came today. Perfect.
Great mustang products.
Very high taxes but fast shipping I would recommend these lights to friends.
Saw AM on Facebook and other places maybe Vett Lights.
So far my experience was great. Very easy to maneuver the site. I just hope that the lug nuts fit my wheels. Even though they're the same size as my Honda Pilot.
Gain trust and grow your business with customer reviews.
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
I am so sorry to hear that your camber arms did not arrive when anticipated. I see that you have spoken with us and have been refunded for your expedited shipping costs.
Please feel free to reach out to me if you have any questions or if would like to discuss your experience. I am so sorry this happened with your order. I see that you had placed another order with
Us a few years ago. We appreciate your business and your feedback.
Amy
EXT 1257