• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,725 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.8%
Positive
2,343
Neutral
94
Negative
326

Instant Feedback

28,693 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,725)

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Reviews that mention popular keywords

american muscle (1962) customer service (1110) shopping experience (375) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user steveg1926
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

Arrived very timely and well packaged. Excited to get it installed on my Challenegr. Have made several purchases from American Muscle and will continue to do so.

Reason I chose this business:

Wide variety of quality products. Timely delivery and good Customer Service.

Thumbnail of user harrys751
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

Experience was fine except that I ordered two struts at the same time, but they had two diferent confirmation numbers and were delivered on two different days.

Reason I chose this business:

I've ordered from them before and have been satisfied.

Thumbnail of user jodys338
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

I received my brade and Rotor set quickly. The products are good quality and they were a breeze to install. Took maybe an afternoon. All in all, a great experience with American Muscle.

Reason I chose this business:

I recently purchased a 2012 Challenger RT Classic and American Muscle has a great catalog of quality parts.

Thumbnail of user davidw5709
1 review
0 helpful votes
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September 16th, 2022
Verified purchase

No problem with site as it was easy to order from. Recently had 2 orders with estamed arrival times, 1 was on time the other was early and made scheduling work out perfectly.

Reason I chose this business:

Recently purchased car and was wanting to tighten it up. Nice variety of bolt on upgrades.

Thumbnail of user cagerg
1 review
0 helpful votes
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April 5th, 2023
Verified purchase
• Updated review

Checkout was fast. I got new brakes/rotors, AM said it was going to be 1 package but instead they were shipped in 2, got them 3 days apart and did not get any notification 2nd package was delivered.

Reason I chose this business:

Has everything for a mustang.

Easy, simple, fast
February 27th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Has everything for a mustang

Thumbnail of user greggc116
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Product was simple to install and looks fantastic. If you're worried about install don't worry it is super easy. Took about 10 minutes to put on both parts

Reason I chose this business:

Cools mods at affordable prices

Thumbnail of user williamj805
2 reviews
0 helpful votes
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February 14th, 2024
Verified purchase
• Updated review

Right parts at the right price. Quick shipping and assist in acquiring the parts needed for my upgrades

Reason I chose this business:

Excellent to do business with

Excellent experience
December 30th, 2023
Verified site experience
• Previous review
Thumbnail of user reavesu
3 reviews
0 helpful votes
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October 13th, 2023
Verified purchase

I bought an accufab for $500 not from American Muscle, JUNK! I bought this SR 70mm throttle body & plenum from American Muscle, It runs great! And less then half the price. Always great shopping with American Muscle!

Reason I chose this business:

I don't have a lot of money and the price is right

Thumbnail of user roccor21
2 reviews
0 helpful votes
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July 31st, 2023
Verified purchase

The team at American Muscle has been extremely helpful. All staff interactions have shown their knowledge and expertise. The help is extremely appreciated!

Thumbnail of user stevenr1937
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

Great price on a cold air intake for my 2022 Mustang GT. It was an easy install and looks great. My hands were too big to get the sound tube off so I cut the tube and plugged it with a wine cork.

Thumbnail of user davidk4440
1 review
0 helpful votes
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September 10th, 2023
Verified purchase

Shipping was fast, yes, but Cannot use the kit I ordered for a 2009 mustang.
Don't know the history of the spoiler whether it was factory or aftermarket, all I know is that it is secured with 4 studs and nuts.
Could it be the kit is actually for a different year? Not saying it's a bad kit, it's just not for my spoiler set up. Anyway,
My spoiler has 4 studs attached to it (2 on each side) and is secured from the inside of the trunk lid with 4 - nuts that take a 10 mm socket. Kit came with a very thin roll of double sided tape and 2 metric bolts/ flat washers. There is no way I could have re mounted the spoiler just with 2 bolts and double sided tape when it has 4 studs and nuts. I can see there is a full size gasket under the spoiler.
So, being the car is 15 years old and not having a real gasket that fits under the spoiler, I just laid down a thin neat bead of clear silicone along the outside perimeter of the spoiler.
I had to do it this way because water was going under the spoiler and coming thru 1 of the holes that has the stud going thru it allowing water to collect in the spare tire well. Confirmed by being in the closed trunk with a flashlight and having the hose spraying on the trunk lid. Advise other buyers to talk to a rep first and fully describe your spoiler mounting to make sure the gasket you're ordering will actually work and fit your spoiler.

Reason I chose this business:

Googled 2009 mustang spoiler gasket and your company came up with good reviews.

Thumbnail of user tysonm65
1 review
0 helpful votes
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October 13th, 2023
Verified purchase
• Updated review

Organized website; easy to navigate. But the cold air intake I purchased said it did not need a tune, but it caused my check engine light to come on and caused a too rich code.

Organized website; easy to navigate
October 5th, 2023
Verified site experience
• Previous review
Thumbnail of user rivenyd
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

Great product's unbeatable prices the springs came in great shape. American muscle made it easy to get the part shipped to my door hassle free. I will definitely be ordering in the near future.

Reason I chose this business:

It’s the best place to get quality parts shipped right to my door fast and hassle free!

Thumbnail of user nirb3
1 review
14 helpful votes
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May 15th, 2020

For about a year and a half I have used American Muscle for many parts for my Mustang Ecoboost and when I came across an issue with a product they sold me, I have never had worse customer service in my life. Not only do they have THE worst call back record but they do not help or care about helping you for a mistake with their company. After 3 weeks of fighting with them, they finally sent me the part I needed and when it arrived it was the wrong part and only a mistake a complete amateur could make. This is the most unprofessional, rude, and uncharismatic business I have ever had to encounter with and I will never use American Muscle again. And to anyone who I discuss with it about, I will tell them to never use this company.

Tip for consumers:
Never use American Muscle. Faulty parts and horrible customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidd5683
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

Item was a Christmas Gift for my son. It was showing in stock when I ordered and the I was notified it was out of stock. Item showed up a short while later. AM was very communicative and helpful.

Reason I chose this business:

Selection and Price.

Thumbnail of user randyh999
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

I ordered a part. It was very easy and fast to find what I needed. The part fit perfectly and was shipped and received very fast. Will order all my parts for my Challenger through here.

Reason I chose this business:

I chose American Muscle because I have an American Muscle car.

Thumbnail of user melissap1916
1 review
0 helpful votes
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October 22nd, 2023

This company is keeping my money and is keeping my returned product (basically stealing). After I returned the product via Fedex according to their specifics (a 16 mile round trip for me) they still refuse to refind my money, stating that their software is showing something different. Twice they sent me the wrong product….twice! Neither time did they take responsibility for it. I now have no product and they have $53 of my money. I spent over 3 hours on the phone with several sales associates attempting to get this settled. They promised to call me back and never did. This morning, the last sales associate I talked to was rude and treated me as if I was stupid that I could not understand that their software would not allow them to issue a refund (Of course I understand it. As a consumer doing business with them in good faith, I am merely unwilling to accept it.) Call me old fashioned, but I still think that people run companies, not software. I will never do business with them again, and I advise anyone else to find a supplier that is willing to do business with you in good faith. A sad situation, and a complete loss for them. I can't imagine that all the bad reviews I am posting are worth their stealing my 53 dollars? Can their bottom line be that desperate? Sad and disappointed.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear about your experience.
If you would like to discuss your feedback-
I would be happy to speak with you about it.

Amy
EXT 1257

Thumbnail of user christianw24
1 review
10 helpful votes
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June 25th, 2015

"I placed an order for a staggered set of rims on april 19th, it appeared to be in stock on the website but they only sent 2 rims and told me the other 2 where out of stock. After waiting 10 days or so I went ahead and called them to complain about it, the manager was very nice and gave me a credit for one wheel as a compensation for my loss time. It took another 4 long weeks of waiting and finally received an email that the rims were discontinued. I called and they told me they'd send a return label (which they did) and I will be credited for both rims (total of 359.98), once they received they only sent a 139.99 credit to my card. So I had to waste my time again and call them to complain, they refunded that amount because when I got the rims I had a coupon for $40 bucks (when I order my new set they didn't want to let me use it). Finally they refunded the $40 bucks, at this point I have 179.99 (only one wheel) and they promised they would pay for both so I had to waste my time again and call them, after 30 minutes on the line they finally agreed to credit the rest of my money and blamed it in their computer system. I suggest to everybody if they want to purchase from them, DO NOT buy on their website! Call to place any order and make sure they tell you is in stock. Worst experience buying online ever! Christian W "

Thumbnail of user matthewb2152
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

My package got lost immediately after leaving your facility. Customer service fixed the lost item problem and got me a new one on my doorstep within 3 days.

Reason I chose this business:

Best car part store around for mustangs

Thumbnail of user waltere188
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

The exhaust tips I ordered were direct shipped from factory and were poorly wrapped and both had major flaws/chips in powder coating. I returned for a different brand.

Reason I chose this business:

Selection. Quick shipping and excellent customer service.

Thumbnail of user rh731
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

Very pleasant purchase experience! These guys ship fast! Received the right part to complete my repairs, my Stang breathes deep and easy thanks to you guys at AM!

Reason I chose this business:

Dependable brand in the space, had the parts I needed, quality through and through!

Thumbnail of user tommiet14
1 review
1 helpful vote
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March 23rd, 2021

Yes, they are legit. All of my order was processed within 24 hours. All items were as described and fit as they should. I highly recommend American Muscle.

Tip for consumers:
Good

Products used:
Airaid spacer, sunroof/window visors/throttle drive wire eliminator/light covers.

Service
Value
Shipping
Quality
Thumbnail of user randyr569
1 review
0 helpful votes
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July 17th, 2022
Verified purchase
• Updated review

Well said here. Love the website. Very clean and easy to use website. Love all the extra information and videos on our amazing American road machines. Keep up the good work. A new Mustang GT Owner.

Reason I chose this business:

Agreed... Great aftermarket products for 2014 Mustang GT's and favorable specials with pricing.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Very clean and easy to use website
July 10th, 2022
Verified site experience
• Previous review

Very clean and easy to use website. Love all the extra information and videos on our amazing American road machines. Keep up the good work. A new Mustang GT Owner.

Reason I chose this business:

Great aftermarket products for 2014 Mustang GT's and favorable specials with pricing.

Thumbnail of user georgew1512
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

After receiving and open the box for the first tome i was really impressed with the quality of product, which ultimately lead to lower labor cost to get the parts painted and mounted on my vehicle.

Thumbnail of user daved1080
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

I was able to order the exact items that I needed by viewing the installation instructions of each item.
The order was shipped quickly and was received in a very timely manner.

Reason I chose this business:

AmericanMuscle has the best parts and prices for Mustangs!

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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