• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,725 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.8%
Positive
2,343
Neutral
94
Negative
326

Instant Feedback

28,693 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,725)

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Reviews that mention popular keywords

american muscle (1962) customer service (1110) shopping experience (375) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user michellec3618
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

I ordered for a Christmas gift. It came in 2 separate deliveries. I was concerned part was missing and the online chat was so fast and easy to check on. The other part came and I'm all set!

Reason I chose this business:

My son picks things out to help me with gift giving

Thumbnail of user miguela613
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Wanted to replace the coil pack though it was still working but it's original so before it broke down I want the new one in on sale and I like the blue.

Thumbnail of user johne3000
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

I wanted to buy a new exhaust catback for a 2015 v6 convertible when i found out that the Borla Atak is not available for the v6 convertible i called and asked to change my order before it shipped the tech said all i need is minor modifications to install it. THAT IS NOT IN FACT THE CASE! Next time allow the person buying the opportunity to buy something that actually fits their car. But yeah they gave me 10$s for the inconvenience and said couldnt return it. Such a joke. But as far as the product it self it fine.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear about your experience.
I see that you have spoken to our tech support and
This matter has been resolved. If you have any questions-
Please let me know.
I would be happy to help.

Amy
EXT 1257

Thumbnail of user tristans115
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

My order was cancelled by the company and when I asked why am told me they could not clarify. I asked for a refund from am and was told to speak to my creditor.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear about your experience.
I have reviewed your order and I see that our customer service has reviewed
Your account with you. Please let me know if you have any questions and I would
Be happy to help.

Amy
EXT 1257

Thumbnail of user albertot63
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

First time ordering from AmericanMuscle and I am more than satisfied with the service. My package arrived in a safely manner and also arrived sooner than expected. Will purchase from them again!

Reason I chose this business:

I chose AmericanMuscle because I heard it was good from a friend. I also saw the ratings and reviews.

Thumbnail of user dometrem
1 review
0 helpful votes
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October 7th, 2022
Verified purchase

I ordered a bunch of parts through AM for my Mustang and the process was seamless and very easy. I chose standard shipping and everything still arrived within 3 days of ordering.

Reason I chose this business:

American Muscle offered exactly what I needed for a great price.

Thumbnail of user christians700
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

The brakes were a good price and the shopping was amazing, everything came in perfectly wrapped. The brakes have been much better than my old ones and I'm very impressed with them

Reason I chose this business:

The price was better than any of the other sites that were selling the brake kit. And the layout of the website is really clean

Thumbnail of user caseyb385
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

Great customer service with awesome prices Had a question and the online chat agent was able to answer my questions and make sure I purchased the correct product, with included shipping prices.

Thumbnail of user michaelc9388
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

This was a good experience it will make me think what I thought was a torque converter shutter was a drop of a four cylinders hopefully it fixes my issue

Thumbnail of user hernant8
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

Got the Typhoon K&N cold air intake for my 22 Dodge Charger Scat Pack and it has been an awesome upgrade for my car. I enjoyed the extra boost and smooth torque. Amazing product.

Thumbnail of user timm1644
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Waited on phone hold for 20 mins with competitor, their website was down. Went on to AM website, ordered and paid in 5 mins, while still on hold with the other guys. Box of toys arrived 2 days later.

Reason I chose this business:

Previous customer and price about the same as competitor.

Thumbnail of user ethanm335
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

Sounds way better in person than it did on any of the videos, only issue was the delivery driver dropped my package and bent one of my pipes so I had to bend it back to put it together

Thumbnail of user kirkt87
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

. Excellent service on your end. Not so with UPS. The order was held up fo 4.5 days in Ontario. I hope to continue to do business with your firm but please do not ship by UPS. To slow for my liking.

Reason I chose this business:

I could purchase the filter that I require. Thank you.

Thumbnail of user dustinh440
1 review
0 helpful votes
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December 3rd, 2023
Verified purchase

I bought the item and received it on time. I really enjoyed how easy it was to purchase the item and their transparency on when I would be receiving the package.

Reason I chose this business:

Its the best option for me.

Thumbnail of user moisesh31
1 review
0 helpful votes
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October 20th, 2023

Very bad service in all aspects from shipping to customer services refunds I don't want to imagine their guarantees they are all very rude and arrogant for me I wouldn't give them a single star

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear that you feel that way.
If you would like to discuss your feedback-
I would be happy to speak with you about it.

Amy
EXT 1257

Thumbnail of user danielk1635
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

The wheels I bought were on sales for almost 50% off. Ontop of that, they were ordered on Friday night and arrived promptly on Sunday afternoon with free shipping! Great experience

Reason I chose this business:

To find wheels for my vehicle

Thumbnail of user wendym1152
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

The louvers I ordered are nice.The adhesion promoter was empty
Dried up. Glad you sent extra fasteners. Had to place on bottom of louvers were they were warped. They look good.ty

Reason I chose this business:

Internet seach

Thumbnail of user henryd335
1 review
0 helpful votes
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September 23rd, 2022
Verified purchase

Best tires I've ever used. I have a crown vic not a mustang but that's why good tires are more important because if the wieght difference and these are God tier.

Reason I chose this business:

Because AM is a quality place to grab parts I need for a 2v in a pinch

Thumbnail of user dawsonb37
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

Quick and easy experience shipping was fast and on time par their estimates

Reason I chose this business:

Best price I could find on the items purchased

Thumbnail of user markf2111
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

1st: Even with a previous tune, plan for a re-tune WITHOUT the MVT air restrictor insert installed. Definitely a lot more incoming air!
2nd: If you have radiator extension covers, plan to trim the CAD 1.5" for a custom fit.

Reason I chose this business:

Friend referral

Thumbnail of user tracel7
1 review
0 helpful votes
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February 10th, 2024
Verified purchase

Ordering was easy, installation was slightly difficult due to the fact that the bumper needs to be taken off.

Thumbnail of user gregoryc884
2 reviews
0 helpful votes
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June 30th, 2022
Verified purchase

The item I ordered was sold as a PAIR. But upon receipt, I only received ONE item that appeared to be in the manufacturer's original box. Had to go thru an exchange process with AmMuscle to get a partial credit for the missing items.

I would guess dealing with AmMuscle is easy if there are NO PROBLEMS but if you have an issue, it becomes somewhat difficult to deal with AmMuscle.

Reason I chose this business:

Bought from this company before with mixed results.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for taking the time to speak with me today regarding this matter.

Please feel free to reach back out to me if you have any other concerns!

Thanks again!

Amy

Thumbnail of user chrisp1945
2 reviews
0 helpful votes
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March 13th, 2023
Verified purchase

I ordered this cat back on Thursday and received it on Monday. The tracking never updated but it was delivered promptly so I can't complain. I would say shopping with American muscle was a success.

Reason I chose this business:

Y’all had the parts I wanted in stock

Thumbnail of user williamj2233
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

I was looking for some custom exterior parts and AM had more than I had expected to see on the website and catalog. Free shipping promo was a big plus.

Reason I chose this business:

Price, quality, American made, installation videos.

Thumbnail of user brianm2930
1 review
0 helpful votes
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April 12th, 2022
Verified purchase

Website is very well organized, searching for parts is extremely easy. Tons of reviews, tech advice and videos are great. These assist beginners as well as pros

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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