• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.8%
Positive
2,340
Neutral
94
Negative
326

Instant Feedback

28,689 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,722)

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Reviews that mention popular keywords

american muscle (1962) customer service (1110) shopping experience (375) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user garys2362
1 review
0 helpful votes
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October 19th, 2022
Verified purchase
• Updated review

Notified me as soon as the item was available. Just in time to make a bday great.
They fit awesome. They also travelled a long way to get here really quick.

Reason I chose this business:

You guys have things for the todo list :)

Shifting not shafted.
September 13th, 2022
Verified purchase
• Previous review

The part arrived on the day. Took no time at all to install. As advertised.My hands were too big so my wife installed it.

Reason I chose this business:

Had the part we were looking for.

Thumbnail of user glenns656
1 review
0 helpful votes
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November 24th, 2022
Verified purchase

Easy to follow.very easy to find the parts I wanted...check-out was not a problem...delivery was on time...very happy with parts...highly recommended...

Reason I chose this business:

Have used before with no problems.AAA+++

Thumbnail of user johng6650
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Great shipping, Intuitive website, great inventory, helpful customer service. I've been a customer for years. Americanmuscle is a necessity for mustang owners.

Reason I chose this business:

The product/install videos

Thumbnail of user nicolast277
1 review
0 helpful votes
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November 28th, 2023
Verified purchase

Thank you this was the best and was so wonderful and I would shop here again and y'all were amazing and thank you so Mach and yall were good so thank you so much.

Reason I chose this business:

It’s good

Thumbnail of user tracyr655
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

If I would have known they were cheap China products, I would not have purchased, them, they even tell you you have to seal them with silicone? Not happy already, especially for the $200+ price…

Reason I chose this business:

My son told me about it

Thumbnail of user sladef2
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Paid for 2 day shipping received some of the order after 3 days and still haven't heard back from support after 2 emails and a week of waiting for the rent of what I paid for

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user cbarone908
1 review
0 helpful votes
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December 10th, 2023

I had returned a lip spoiler that I didn't need because I had changed my mind. This was ordered in August and I returned it around the end of September or beginning of October. They received it October 31st. They insist on store credit instead of a refund. I understand they have certain requirements on returns, but if the customer is not interested in and is never going to use the store credit, they should be refunded the money. They are saying the RMA, (whatever that is) is too old. It was never explained to me what a RMA is. Used to be the customer was number one, and pleased customers would always return. Well, I'm completely displeased. And I guess it doesn't matter to them. The money is going to waste and the credit will never be used because I have no reason for using it. I was very friendly and respectful on the live chat I had and on the phone with a representative. Explained my issue and never ended up getting it resolved. American Muscle, you have lost a customer, and I will never shop with your company again! I just want a refund of the money back to the original method of payment! No store credit that I will NEVER use! Just give me a refund! In fact, do better and respect and understand your customer's needs. If they would rather have a refund instead of store credit, then honor their request and wishes. What if they have no reason for the store credit and would rather have a refund? Did that thought ever come across to you? I guess not. Anyway, I would like a refund, NOT store credit.

Tip for consumers:
American Muscle should consider the customer and their feelings about store credit versus refund.

Products used:
Split lip spoiler for Challenger.

Service
Value
Shipping
Returns
Quality
Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I apologize for your experience.
I have reviewed your order and I left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user stephaniep831
1 review
2 helpful votes
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May 17th, 2021

I tried submitting a review of my bad experience which I had rated a 1 star. It never came across, even though it says submitted a review, I even tried resubmitting it even and it says I have already reviewed that product. I even went on the laptop not logged in to see if my review came across. Nope. A lot of things on there have really good reviews, which is obviously very misleading based off these reviews on sitejabber and the fact that THEY DON'T PUBLICLY SHOW BAD REVIEWS JUST TO KEEP THEIR REPUTATION.

Service
Value
Shipping
Returns
Thumbnail of user luisg799
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Great. Very fast delivery and came in a good package, can't wait to add it to my mustang, everything was in great condition and would recommend it to anybody

Thumbnail of user jeremyt460
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

I bought four wheels cams and bolts and they were here in 2 days they were quick about shipping and I had couple questions so I called them and they helped me about a lot

Reason I chose this business:

Bc that’s the best site for mustangs

Thumbnail of user louc204
2 reviews
0 helpful votes
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December 23rd, 2023
Verified purchase
• Updated review

I'm like a kid in a candy store on this website. Love what they have to offer for my car. Great affordable prices and quick shipping.

Reason I chose this business:

Love what they have to offer for my car. Great affordable prices and quick shipping.

Awesome as always
November 23rd, 2023
Verified site experience
• Previous review

Awesome as always. Easy to guide through.

Reason I chose this business:

AM is my go to store for my Challenger! Thank you AM!

Thumbnail of user edgarf49
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Wrong gasket. I took the car apart then had to order a 7 dollar part with a 20 dollar delivery fee. I don't feel like dealing with returning the wrong gasket.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user jasonm3013
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

Easy installation with all the correct equipment aside from a fuel inlet to the fuel pump that was the wrong size but I took the old inlet off the old fuel pump for it and now works great.

Reason I chose this business:

Recommendation

Thumbnail of user jovannyg4
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

The shopping experience was good. The only downfall of it was the amount of pop up saying get a free catalog, when I've already given my cars info multiple time for the same pop up

Reason I chose this business:

Shopping history

Thumbnail of user michaeldmathenym
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

Easy to find what i'm looking for with now issues and payment is easy, I have nevered had an issue with delivery or damaged items in over three years of buying items from AM.

Thumbnail of user theresas851
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

Making a payment was a total pain in the foot! This is the second time buying something for my husband at this site and both times making a simple payment was a total pain in the foot!

Reason I chose this business:

My husband told me what to buy him for Father's Day and it was at your web site.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user johnm12770
1 review
0 helpful votes
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September 21st, 2023
Verified purchase

I placed a large order including FORD FRICTION MODIFIER, listed at $109.99 (thinking the showing price was a typo because even in the video Stephanie says at 11 bucks & even shows in the transcript, & that would be corrected before billed, I was WRONG). I contacted customer service, who assured me that I was wrong, that was the correct price, even after I sent them screenshots & links showing THEIR OWN video stating the price, as well as other sites selling for $8~$14 only to be told they DON'T/WON'T price match (I didn't ask for a price match, just their own corrected price as per their video: $11)...so I now have to repackage the 2 ordered bottles into a small enough box to return for a full refund, opposed to simply allowing me to keep the 2 & refunding the difference...I ended up ordering from competitor for $9 & paid extra $5 for EXPRESS shipping...

Reason I chose this business:

I've been a dedicated customer for years (was ONLY mustang when I placed my 1st order) & have spent several thousands of dollars with them & will continue to, but will be MORE cautious as to their pricing.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear about your experience.
I see you have been in contact with our customer service.
If you have any questions, please let me know.

Amy
EXT 1257

Thumbnail of user maxn92
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

Good company to buy from, only thing I didn't like was not having shipping info for my hood and bumper. But all in all a good experience.

Thumbnail of user jone213
1 review
0 helpful votes
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September 16th, 2022
Verified purchase

I paid $200 for my engine dress up kit, buying online. Along with my order, I received a catalog showing the same dress up kit for $179.00.

I feel cheated.

Thumbnail of user lawtonc
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Part fit my car perfectly. There was an adhesive surface to the part to attach and it lined up very well with the edges of the part it was resurfacing.

Reason I chose this business:

It has been a reliable, quality trusted resource since my first purchase for upgrades to my 2016 5.0

Thumbnail of user cindyw905
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

I really like the piece it really does make the car sound really nice. It sounds way more aggressive and gives it a lil kick to the wheel when I push it

Reason I chose this business:

They had the parts for my car

Thumbnail of user adamc1157
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

I was in the market for tires and rims. I was unsure if the tires and rims would fit my car. Called American Muscle and they talked me thorough and sent the products in less than a week.

Thumbnail of user drewr116
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

I ordered a part got there quick and then when I thought it was the wrong part they told me to try it out if it was wrong then send it back they would send me right one asap.

Thumbnail of user ivanr288
1 review
0 helpful votes
  • Send Message
March 15th, 2024
Verified purchase

I paid for it to get here on Monday an it never came in.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for bringing your concerns to our attention about the shipping of your hood latch. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at EXT 1257.

Amy

Thumbnail of user jima1235
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

The package in the box of my in chin, the directions said it was for a 2011-2014, I ordered for my 2007. The part was right, the instructions were wrong. It's going on this weekend.

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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