• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

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Overview

AmericanMuscle has a rating of 4.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.

  • Quality
    246

Proactively asks for customer feedback

This company responds to reviews on average within 22 days

Positive reviews (last 12 months): 84.8%
Positive
2,340
Neutral
94
Negative
326

Instant Feedback

28,689 reviews

106
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How would you rate AmericanMuscle?
Top Positive Review

“Hash Marks for challenger”

Juan L.
9/21/24

First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!

Top Critical Review

“3rd brake light doesn't seal to my trunk lid.”

Chris E.
9/11/24

I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.

Reviews (6,720)

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Reviews that mention popular keywords

american muscle (1962) customer service (1110) shopping experience (375) quality parts (212) air intake (92) sales rep (37)
Thumbnail of user johnn2305
1 review
0 helpful votes
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November 14th, 2023
Verified purchase
• Updated review

Wrong dashmat,not the 1 I ordered,This makes me think twice about placing another order...I ordered Smoke which should match close to my black dashboard.Im disappointed...

Great light bulbs
April 20th, 2023
Verified purchase
• Previous review

Quick,Easy,Kool Website.Thanks American Muscle...

Reason I chose this business:

I am a continued repeat customer.

Fast, Easy
August 1st, 2022
Verified site experience
• Previous review
Reason I chose this business:

I like the selection available.

Thumbnail of user williamc5134
1 review
0 helpful votes
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March 3rd, 2024
Verified purchase

Excellent service, already looking forward to number 7 and beyond.

Thumbnail of user edwardh1331
1 review
0 helpful votes
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January 3rd, 2024
Verified purchase

Headlights look great, but were received with a broken tab. Luckily, it wasn't one of the ones held in by a bolt.

Reason I chose this business:

Ordered in the past.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear that.
If you have any questions-
Please let me know.

Amy
EXT 1257

Thumbnail of user paulaw784
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

Great experience with the order and delivery. Surprised it was shipped and delivered so quickly this close to Christmas

Reason I chose this business:

My daughter picked her Christmas present and sent me the link

Thumbnail of user danec59
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

I always wanted a big brake kit but the ones ive been looking at wasnt in my budget but when i found the powerstop big brake kit i couldnt pass the opportunity and i absolutely love these brakes

Reason I chose this business:

Ive always bought my upgrades off american muscle because of reasonable prices and the great outcome when i buy off the site

Thumbnail of user jordanb1024
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

American Muscle makes has plenty of search categories to find exactly what you want and need. The prices seem to be very reasonable vs other sites.

Thumbnail of user seanf421
2 reviews
3 helpful votes
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March 9th, 2023
Verified purchase

I made a purchase from American Muscle to replace a power window master switch for 99 Mustang GT. With that I received a catalog. As I looked through the catalog I found other items I wanted to purchase for my Mustang but noticed the prices in the catalog were different (less) from the website. I called customer service and they said catalog was old and prices had increased but they would price match the catalog. So, I order more parts. With the new order I received another catalog with prices lower than first catalog and website. None of their catalogs or website have the same price. This is a ridiculous shady business practice, playing pricing games. Why can't American Muscle be transparent and honest about their prices. Who has time to look through 2 catalogs and a website to find the lowest price then call customer service for a price match? I don't have that kind of time.
Also, I ordered something incorrectly and had to do a return. American Muscle return procedure is a nightmare. I will look elsewhere for parts for my 99 mustang. American Muscle has lost this customer and I encourage to seriously do their homework if they purchase something from American Muscle if they want to get the best accurate price. Personally I woukd shop elsewhere. Good luck.

Reason I chose this business:

First time customer but had been on site several times looking for parts for my 99 mustang.

Tip for consumers:
Don't do it. Find another supplier with honest pricing.

Products used:
Cold air intake 99 Mustang GT

Service
Value
Shipping
Returns
Quality
Thumbnail of user micahm270
1 review
0 helpful votes
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December 25th, 2023
Verified purchase

Lots of great products and a good search, make sure you read product descriptions though to check if you are getting the correct product.

Reason I chose this business:

My friends like this store so I thought I’d try it out

Thumbnail of user clintn25
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

I got a set of black lugnuts for 22 mustang gt and one of them wasn't threaded so i called them and had a whole new set on its way to me within an hour! Great customer service!

Reason I chose this business:

They had what i wanted

Thumbnail of user mikem2088
1 review
20 helpful votes
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July 13th, 2020

I purchased MGP caliper covers for my 2020 Mustang Ecoboost Premium. Despite the site confirming that they'd fit my car, they didn't. I returned them and decided to give AM a second chance. I spoke with a salesman who told me that the reason they didn't fit was because since my car was a Premium, I needed to order the Performance brake covers. This sounded suspect to me but the salesman assured me condescendingly that he knew what he was talking about. I took his word for it and once we hung up, I did some research. I went onto MGP's website and saw photos of standard versus performance calipers. Mine were definitely standard and not performance. So I called up again and this time ordered another set of standard covers. I was on the phone for 40 minutes because the new salesman has no idea what he was doing. Finally, he placed the order for me (I had to pay another $250). I checked my email a few hours later and saw that he ordered me the GT covers instead of the Ecoboost. Wow. So I called again and tried getting that order canceled and having the standard ones sent to me. I was told that they couldn't cancel the order and that I'd have to spend another $250 (a third time for those keeping track) to get the standard ones sent to me. I am going to return the original and GT orders and hopefully I get refunded. Because they wanted to essentially make me pay $750 for one set of calipers and jump through hoops to get back the $500, I refused to buy from them and will not buy from this company ever again. I found the exact same covers on Amazon for $20 cheaper.

Thumbnail of user danielg525
2 reviews
0 helpful votes
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April 5th, 2023
Verified purchase

American Muscle has been excellent for my 2015 Mustang. I've purchased a blowoff valve & cool air intake for my eco boost and it sounds ALOT better than stock.

Thumbnail of user montel33
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

I had to return the products because the Camaro badge on the fenders was in the way. The Customer Service Agent was great and the process was very easy.

Reason I chose this business:

Great products

Thumbnail of user jonathana641
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

You guys have great service and get the orders out and to us in a great amount of time I just love my parts I got from you made my Mustang so much better so far

Reason I chose this business:

It was you guys or CJ Pony and I like the name American Mucile and you have all the goodies I require

Thumbnail of user mattm1031
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

My name is Matthew thank u just received my order from online American muscle online I needed another one old on I had wasn't working but thank u I do have the part I received online from American muscle

Reason I chose this business:

Muscle cars are one of my favorite

Thumbnail of user alfredop67
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

The headlights make my vehicle standout. My mustang was in need of new headlights and this product makes my mustang look like brand new and with stylish lights. I am glad I bought this product.

Reason I chose this business:

I know AmericanMuscle has most parts for all types of American-made vehicles. I know I can rely on AmericanMuscle.

Thumbnail of user josephd2389
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

Placed my order for the PowerStop EXtreme Street Performance replacement rotors and pads which were hard to find for my C8 Corvette on July 6th and had them on my porch on July 8th. I'm very happy with the service received by American Muscle and will use them again for my ordering needs.

Reason I chose this business:

Actually I stumbled upon AM from just searching for kit and they had it available.

Thumbnail of user lancel199
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

The first package was wrong rotors & brakes. But once I called and informed the company, I was assisted with a return, and the next package was overnighted. The process was super easy.

Reason I chose this business:

One of friends recommended the site.

Thumbnail of user nicholash839
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

Great product and price fast shipping this was my first purchase myself. But my car came with stuff from here.

Reason I chose this business:

Parts came on my mustang came from y'all.

Thumbnail of user rolandm154
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

My order showed up in 4 different days and in 4 different packages. 3 out of 4 boxes was damaged and open. 2 of them showed up with scuffs and scratches.

Reason I chose this business:

I had bought parts with American Muscle previously and this is the first time that i am so disappointed on how they handled my order.

Thumbnail of user donavang5
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

The finishing and the paint and the design of the lug nuts are fascinating and a great look on the car. Thx you for the awesome lug nuts and great price

Reason I chose this business:

You hade more availability then other company's

Thumbnail of user craigg529
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

I DON'T KNOW WHAT YOU GUYS WERE TRYING TO DO BUT YOUR OLD web SITE WAS VERY EASY TO USE and the new one is horrible.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear how you feel about our website.
Your concerns are important to us.
I would be happy to discuss your experience with you.
Please reach out to me directly at EXT 1257.
Thank you.

Amy

Thumbnail of user ahmadf38
1 review
0 helpful votes
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December 6th, 2023
Verified purchase
• Updated review

My experience is always good when I find what exactly need,plus somethings come in clutch when you need them to and delivered in a reasonable time

Reason I chose this business:

Best parts for my sn95 convertible, I should get some type of gift card lol

Some quick items I need to get real fast
September 18th, 2022
Verified site experience
• Previous review
It's been a great experience for the moat part
April 21st, 2022
Verified site experience
• Previous review
Reason I chose this business:

Today they had the lower control arms I've been waiting on and It's was much needed

Thumbnail of user erice809
1 review
0 helpful votes
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May 5th, 2022
Verified purchase

Thought shipping was free over $50.00? Never have had a problem with American Muscle they stock alot of 01 Mustang parts! Haven't installed it yet but very soon.

Quality
Thumbnail of user andrewz457
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase
• Updated review

So far everything I've ordered has been great. Super fast delivery haven't installed yet but going to this weekend. Tail lights, third brake light, rear diffuser And more.Sweeeeet

Reason I chose this business:

American Muscle has got The Good Stuff

You guys have been great but this time I had to enter...
May 18th, 2022
Verified site experience
• Previous review

You guys have been great but this time I had to enter my info about 20 times

Reason I chose this business:

So far, fast delivery and excellent products

So far great service and prompt delivery
April 28th, 2022
Verified site experience
• Previous review

So far great service and prompt delivery. Keep it up. Thanks

Reason I chose this business:

Great selection and easy purchase!

Thumbnail of user jb2128
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

Two see thru layers of spandex type material with a horrible iron on unofficial challenger logo. Very disappointed in the quality for $160. Product returned immediately.

Reason I chose this business:

Usually a good pick for my car

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 22 days

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