AmericanMuscle has a rating of 4.4 stars from 6,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
First of all ordering any kind of decals now days make me nervous but American Muscle packing is top notch! These Hash Marks are well made! Instructions for putting on were pretty straight forward to make process easy even if you've never done it. Love how it came out!
I do not recommend buying the third brake light from American muscle for the new edge cars. The fitment is sub par and trying to get a return label is like speaking to a wall. My emails don't get a reply and now I'm stuck with a break light sitting in a box in my trunk. I ordered a different replacement tail light from national parts depot, which has high reviews. I will probably never buy anything from America muscle again. This isn't the first time I've had to deal with returns from this company.
Items arrived quickly and in time satisfied with service
And all i needed was help with getting a tune file for my bama sct x4 tuner for a 09 ford mustang 4.6l 3v with a vortech v-3 supercharger and 47lb inj nothing crazzy and it was even tuned by bama member number ******* i donot think i will ever use then agin i think hp tuners is getting my bizzz
Easy to order the product my son wanted for Christmas. Fast Service, safely packaged for shipping and fast delivery,
I received an email from AM letting me know that the CAI I was interested in was back in stock. I ordered that morning, it was shipped that afternoon and I had it the next day.
Easy to order and got it quick. I have ordered several items from AM and have been satisfied each time.
BMR rear strut tower support
You had the parts I wanted in stock, the pictures of the results, the stance of the challengers was the icing on the cake.
Package was delivered quickly and as expected. Box was a little damaged but the item was in good condition
Package was wrapped nicely, and everything was accounted for
Placed an order for 02 sensor's, cancelled it the same day when realizing it wouldn't arrive until over a week later, was promised a refund, 2 days later still says hasn't shipped, but hadn't received my refund, said they cancelled and filed for lost package, promised refund 3-5 days, no refund, reached out a 3rd time and they said that it's arriving tomarrow it finally started moving and that I'll have to send it back for my refund. Honestly, y'all dropped the ball on that one. Will never buy from them again. *UPDATE* This all started on the 17th, it is now the 30th. Lady called to follow up on my review, was no help at all and said it was expected to be delivered today and to return it in order to get my refund. I told her that it says it's being delivered today in CT. I live in SC. Verified my address. I stated that it was returned to sender, and again she said that's not what it says on her end. I offered screenshots, she said she couldn't help me any further and to reach out if it didn't arrive. Can you guess what happened next? OF COURSE it didn't arrive. I swear I'll never be ordering from them again, and I'll let everyone know how terrible they're service is. With that being said i reached out again for my refund, provided screen shots on the website, and they said they would process a refund that may take 2-3 business days. It's Thursday. Literally the 4th time I've been promised a refund. FOURTH TIME. We will see.
Tip for consumers:
Tip: don't use them. Terrible service.
Products used:
02 upstream sensers
I called this morning -spoke with Jason B in your sales dept -I asked for a 275/35/18 Sumitumo HTR Z5 tire - Explained I have a 9 in wheel it would go on -he proceeded to tell me I needed a 265/35/18 and sold me it. I work for a Ford dealer and have a tech here that does all way work on my Mustang -I asked my tech about the 265/35/18 - he told me that tire is for 9.5 in wheel and up - which I also looked up that tire on your website and the information was plainly printed on the tire information. I called and texted Jason back (literally minutes after I hung up with him on the original order) - It took Jason 30 minutes to get back in touch with me -he then tells me that he cannot stop or change the order - switches me to your customer service dept - and the lady there explains the same situation - I find this to be bs -a large company like yourselves should be able to stop or change orders - so she agreed to send me a return shipping label so when the tires get her, I can send them back. -But have to wait for a credit on the money I spent (which is also bs) - instead of changing my order and using same money -versus me having to place new order and charge another payment - If Jason B had sold me the tire I asked for to begin with -none of this crap would have gotten on my nerves today. I am just glad that I asked my tech about the tire and called back -versus going off your salesperson's advice/sales and gotten the tires he sold me and they would not have worked for my wheels and I would have been even madder than I am now. I am in customer service with a Ford dealer for 32 years now and this whole process has been mind blowing to say the least.
I am so sorry to hear about your experience with your Sumitomo HTR Z5 Maximum Performance Tires. I see that you have spoken with our customer service team about your order. Please do not hesitate to reach out if you have any questions or if you would like to discuss your feedback. I would be happy to speak with you.
Amy
EXT 1257
Easy to place an order for my husband's Mustang for Christmas. He sent several links with showing gift options and I picked a few his Mustang.
Husband’s preference
I wanted the two piece brace for my 2021 5.0. Am Muscle had the best price and shipped very quickly. What else could you ask for?
Mainly price.
Only issue I had was that it told me it would not ship for another 3 weeks after ordering. However it shipped within a few days
Thank you for speaking with me. If you need anything else, please let me know.
Amy
Ext 257
My experience so far has been great parts came in quickly, customer service was responsive on any issues beforehand as well as the quality of parts.
Always comes early never received a damaged item as of yet and don't expect it because good packaging.
Big selection good prices
Ordered tires from here because price was better than any other site. Will definitely look at this site again when looking for upgrades for my car.
Ordered a pair of Seatbelts on a Saturday. Said they were twelve weeks out received them on Thursday. Came as described will be ordering again.
Just what I needed to fix my camber adjustment after lowering my car, fast shipping and easy install!
The delivery was on time as scheduled. They fit perfect.
Because I have buying from them for many years.
Very clear details on the part I needed. Ordering online was quick and simple.Received exactly what I ordered and it fit perfectly. Good job guys.
I ordered some things on 11/24 and picked the free shipping option. My packages were on my doorstep by 11/26.
Highly recommend.
It was easy to buy the product and there are so many mods to get for your car definitely gonna get more soon
American muscle seems like a site I can trust
It took a while for the item to come back into stock but once it did everything went very well. Very satisfied and now waiting for summer to install.
Easy to shop and good selections.
Very nice product. Looks awesome with the chrome and red letters and 392 numbers!can't atop looking at it!
Nice products.very very cool!
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
Thank you for taking the time to speak with me today regarding this matter.
Please feel free to reach back out to me if you have any other concerns!
Thanks again!
Amy