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American Musical Supply has a rating of 2.0 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about American Musical Supply most frequently mention customer service problems. American Musical Supply ranks 97th among Instrument sites.
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I've been using American Musical for years never had one problem never had to send anything back always got what I ordered within two or three days it is always boxed up the correct way I bought two drum sets everything was just like it was supposed to be I will never go anywhere else cuz no one can beat their prices
Tip for consumers:
All I know is is there the only place that'll let you have three or four months payments or six interest free no credit check so if that doesn't say it I don't know what will everything I've ordered has been delivered on the day they said it would be and I have absolutely no complaints though
Products used:
I purchased a set of Alisa selectric drums after I got them I bought a percussion 7-piece set and I've bought all kind of accessories for all of them never had one problem I will keep getting it from there the drum said I bought was made by mapex pretty good quality for the price
Date of experience: December 2, 2023
Have had nothing but outstanding dealings with this company for over 4 years. Have bought mixer, guitars, amp, and other stuff All great quality and great service as well
Products used:
Music equipment
Date of experience: January 21, 2023
When I first started getting into music as an adult teen I didn't have much cash to throw around. I put my first used electric guitar on layaway and waited 6 months to finally play it. Once I outgrew the pocket amp I was able to afford I needed a decent amp and some effects. This is when I discovered AMS, they were one of the first vendors offering payment plans and even though my credit was next to non existent they were willing to ship me gear before I could pay for it in full. I even bought my first brand new guitar through them after paying off my amp and multi-effects pedal. Fast forward 18 years and I own my own home and more guitars than I really need. It's a risky business model taking a chance on a punk like I was back then but they helped me realize my rock and roll dreams.
Date of experience: January 12, 2021
Everything came and boxed professionally and on time I give 2 thumbs up for the service
Satisfied customer
Products used:
Studio equipment
Date of experience: July 27, 2023
SCANDALIST BUSINESS PRACTICES… PROCEED WITH CAUTION, DONT LEAVE YOUR CREDIT CARD WITH THEM AS THEY WILL CHARGE IT AND THEN EMAIL YOU THAT THEY HAD CLAIMING YOU AUTHORIZED THEM TO DO SO IN YOUR CONTRACT 3 YEARS AGO AT THE TUNE OF $750+. DON'T DO IT IM SURE THEY WILL REPLY TO THIS REVIEW WITH BS JUSTIFICATION. WITH THAT SAID AMS ENJOY THIS REVIEW AS THERE WILL BE MANY MORE TO COME UNTILL I FEEL SATISFACTION THAT I HAVE SUCCESSFULLY RUBBED YOUR NOSE IN $HIT..
Products used:
SCANDALIST BUSINESS PRACTICES… PROCEED WITH CAUTION, DONT LEAVE YOUR CREDIT CARD WITH THEM AS THEY WILL CHARGE IT AND THEN EMAIL YOU THAT THEY HAD CLAIMING YOU AUTHORIZED THEM TO DO SO IN YOUR CONTRACT 3 YEARS AGO AT THE TUNE OF $750+. DON’T DO IT IM SURE THEY WILL REPLY TO THIS REVIEW WITH BS JUSTIFICATION. WITH THAT SAID AMS ENJOY THIS REVIEW AS THERE WILL BE MANY MORE TO COME UNTILL I FEEL SATISFACTION THAT I HAVE SUCCESSFULLY RUBBED YOUR NOSE IN $HIT..
Date of experience: January 1, 2023
I went to their site, it was like going to heaven! Everything was reasonably priced, menus were easy to navigate, my experience was comfortable, and shipping prices were low. Their package deals were great! I WOULD HIGHLY RECCOMEND THIS SITE!
Date of experience: March 8, 2019
Sale & product was excellent; would buy from them again. To date, no issues with having to return anything.
Date of experience: September 5, 2016
Worst customer service anywhere. Products received damaged multiple times, then they flag my account and will no longer sell to me.
Products used:
Another company
Date of experience: December 22, 2022
American Musical Supply offers true 0% interest payment plans, free 2-day shipping on most orders, a free one-year extended warranty and access to our gear experts. Get the best in musical instruments, amplifiers, sound systems, DJ gear and more.
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