American Musical Supply

I have tried to change password and still can't log in, so I won't be buying from you. It is very frustrating to need something and then no matter how hard you try you cannot log in to account. I give up on you!

Good people over the phone when inquiring about product wish I knew that they were going to charge me to return my order. I have ordered front them before but will be shopping order dealers before AMS.

I have made thousands of dollars of purchases over the years and never had an issue,always answered my question...so service and customer care was paramount in my shopping...they have great selections and prices are very comparative in the market I'm cheap 👍😂🤣but savey so check them out i recently bougjt a couple guitars and a nice special edition. Boss pedal and all received...perfect as usual

Thank you AMS, and especially DYLAN, the sales rep that helped me with my order! I can't wait to begin playing again, with my new gear!

I have ordered several musical instruments from this company. I have to say they are the most professional people I have met.
Their payment plan is second to none.
No credit check. What a nice concept.
Mostly free shipping. Another thumbs up.
Plus,,when push comes to shove they will work with you on the price.
You cannot go wrong. Very professional.

I've been a guitarist for 30 years now, and I've been an AMS customer for over 5 years. I've bought a dozen guitars under their payment plan and have zero problems. It's true that some of their sales reps are friendlier than others, but I've actually never been treated badly. I see complaints online about transaction problems, but if you UNDERSTAND the arrangements and make sure funds are available at the right times, there should be no problems. Their payment plans are pretty simple, but some people just don't get it.
A good tip is; when calling these reps, speak to them how you would want to be spoken to. They're just working for a living too. I'll continue to shop at AMS for all of my guitar gear.

They have great gear unfortunately it seems difficult to get anything shipped these days they don't communicate well with customers your order will stay in limbo tell you call and even then no guarantee

Ordered guitar February 2023. Backordered. 6 months later, email with notice of expired CC on file. Need to call to resolve. 5 hours later, called to update my expiration date. Too late. My guitar had been issued to the next person on line. Called to get details, Collin (sales) said my order had to be cancelled and put back in the queue. Then hung up on me. Collin couldn't take the heat. Went on a search. George's Music Store had 2 in stock & hooked me up on the spot with free shipping. American Musical Supply should be more like George's. AMS is a bit of a $#*! show. BUY FROM GEORGE'S!

I purchased a drumset 6 piece Gretsch Catalina maple kit was demo version arrived incomplete big time sent it back now I'm sent a 4 piece set I don't understand it how many times must I be sent the wrong thing? I just don't get it. Are they do it on purpose?

I have been a customer of AMS for many years. For the most part I have had good luck with them but the problem is in their website. I cannot go online and make a payment in advance due to their payment section of their web site. I have emailed them and they really do not care if anyone likes it or not. Once I get my bill paid down I dont think I will go back. I can go to zZounds and make a payment with ease, no worries. No such luck at AMS.

I signed up for the no credit check 6 month plan I made my payment and the next day my order was canceled. I asked him why my order was canceled they said I did not qualify. But they cannot give me a reason for why I did not qualify and they wanted me to make the payments in two installments. Just advertising that so you'll buy from them but they won't do what they say they do so that to me is false advertisement I advise you to go somewhere else

American musical supply is the reason my recording studio was possible. They have a large selection of the latest music gear but what's great about them is their interest free payment plans with no credit check. They offer free shipping on many purchases and customer service is A1! If you need music equipment this is the place I first recommend!

Flexible payment plans, and friendly customer service. I would highly recommend this site for any musician with a tight budget and who doesn't wanna deal with any rude employees (ie: Guitar Center lol).
Shop here. You'll thank me later. I promise.

Tried to purchase a $6,700 high end guitar they never charged the card. 3 total orders none of which got the guitar - must have called them 40 times over the last 2 weeks and they kept telling me they would call within 30-60 mins, all lies. I don't think they even actually had the guitar. Limited to 125 ever made so otherwise I would NEVER deal with these guys again.

I've been using American Musical for years never had one problem never had to send anything back always got what I ordered within two or three days it is always boxed up the correct way I bought two drum sets everything was just like it was supposed to be I will never go anywhere else cuz no one can beat their prices

My experience with customer service/credit dept. was completely and utterly unacceptable. The rep was extremely rude, condescending and a poor representation of a company that I helped I high regard. When trying dispute and gain clarity as to why my card was charged $900+. The rep was unwilling to let me speak nor actually make this experience worthwhile for the both of us. It's very unnecessary for some one to be and act bullish while conducting business over the phone, and then be unprofessional to a paying customer.

I bought a guitar from AMS the tremolo did not work right so I returned it well within the time limit they sent me a shipping label and I sent it UPS about a week later I called to see if they had received it they said yes and my refund for my first payment of $132 would be sent to my bank within 5 to 7 days then a few days later they removed $1,459 from my bank account which is the full price of the guitar that they now have I immediately found a dispute and closed my bank account I'm still trying to get the money back that is fraud and illegal and they are Crooks apparently according to their reviews this is common business practice for them I never agreed to pay out the guitar in full I had sent it back to them more than a week earlier CROOKS

Have had nothing but outstanding dealings with this company for over 4 years. Have bought mixer, guitars, amp, and other stuff All great quality and great service as well

Was told wouldn't be charged if guitar had defect returned was still charged 15.37 so trivial wont do business again!

They've agreed to correct the problem

I have received 3 bad basses from AMS the 4th was finally good. All basses over 1400$ 1 didn't even come in original manufacture box and I sent it back same day as it control knob was jacked. They charged me 25$ restocking fee because it didn't come back in manufacture box. SMH.
They have charged me for labels to return them too when they came in messed up. Each time I mailed them back same or next day.

Exchanged the guitar I bought because it was not right... then they charge me $200 because it was not right. When complaining about this, they were not helpful and am making me call my attorney and bank to dispute the charge. I exchanged it because it had problems. Now I have these problems with the company because they tried selling me a crappy guitar.

I recently tried to purchase some merchandise from AMS. Two speaker bags that I was patting for with my debit card. After making the purchase, I received an email a few minutes later saying my order had been canceled! It also said my pay as I go had been denied. First off I paid outright so this seemed odd, so I contacted customer service to inquire as to why my order had been canceled. They then go on to tell me I had a past unpaid credit account that had to be paid first. I informed they guy I had NEVER ordered from AMS before. After a few minutes of back and forth he still tried to convince me that I had. I said well you canceled the order I'll try and find what I want somewhere else. This morning I received an email From *******@americanmusical.com telling me they had charged my card for the disputed unpaid account and I could now place my order! Wait! What? I informed JasonE that he had no permission or authorization to charge my card for anything and what they did was against the law. JasonE then tried to tell me it was legal and told me there would be no further need for communication. That's what he thought. His transaction was blocked after I sent the emails to my bank. This was my first and last time dealing with these clowns! You can't just charge people without authorization!

This company is happy to take your order and money. That s where the quality of service ends! There are several other alternatives and I recommend checking those out.