I have ordered from APMEX since 2011 and until now I have never had a problem. Some of my orders were large sums of money and I have spent 250k with them - see attachment. I tell you that so that you know how much I trusted the company. I have even sold them product without any issues. But now, they just screwed me out of an $8200 order. I never got my order (*******) – and nobody from the company spoke to me about the order. I am sickened at the thought of losing $8.200 dollars.

My order was sent by APMEX via USPS. I got an email while I was at work saying that my package was delivered and I had signed for it. Imagine my surprise… I thought it must be an error. When I got home that night there was no package, so next I downloaded the captured signature from the USPS tracking and of course it was not mine. It was evening so I immediately contacted APMEX via email.

I then went to the PO and spoke to the branch manager named in West allis, Wisconsin – her name was Melanie. I told her I did not sign for the package and it was worth a lot of money. She said the carrier signed for it.

Apmex made me fill out a police report even though I had no idea if a package was delivered or not. Then in an email they denied the claim. I NEVER RECEIVED MY PACKAGE. And in case you ask…. I Paid with an electronic check. Never pay them in advance. Use a credit card because if they screwed me they will screw you. Nobody even spoke to me, all was done with email.

Thank you for being patience with the investigation on APMEX order# *******. Unfortunately, we regret to advise you that your claim has been denied. Our investigation in conjunction with the United States Postal Service, along with that of our insurer, has been completed and by all indications APMEX Order # ******* was delivered accurately according GPS data and carrier investigation confirmed delivery procedure was followed.
Please check with any other individuals at your multi-family home may have been on the property at the time to see if they accepted the package Size: 9" X 5" X 3".
For these reasons, we are notifying you that that your claim has been denied.

Best Regards,

Loss/Claims Department

APMEX, Inc.

Since the loss of the package I made about 6k worth of orders from APMEX. I never lost any sleep over this because I just knew they would make it right. That is what insurance is for right?