Aquacon Aquariumcreationsonline

Ordered a few fish about 6-7 months ago and to date have still not received my fish OR my money back - have tried asking for both, got a lot of excuses for a while, but now the company (Tom Hellwig) won't even respond. They took my money though and ran with it! Will NEVER use a debit card ever again on line - I know call me stupid for doing it the first time :( Way too trusting - trying to change that! Will also NEVER do business with this company (or their many other company names) again. They wouldn't even respond to the Better Business Bureau - that pretty much sums them up. Stay Away!

I finally got a return call after weeks of trying to communicate. Was told the stepson died in a motorcycle accident. What a horrible horrible th ming to lie about... promised to ship my order within a few days. After another week n a half w no communication ny bank refunded my money. BUYER BEWARE! I WI) be going on vacation to Fla soon n will definitely be sto]ing in to see the liars. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO GET RIPPED OFF! SICKENING!

So first of all I travel all over the USA for my boat business and this allows me to visit a huge number of local fish stores and online stores I wish to do business with. So on March 30th I visited Aquarium Creations and there online company Aquarium Creations Online. I want to tell everyone reading this do not believe what some people have written on here. I saw stories that I believe have to be from beginners who would rather blame someone else for their mistakes or from competitors or competitors customers out there who don't like them because they have been around so long. So first when I walked in I was met by Mr. And Mrs. Hellwig who were gracious and spent a lot of time with me. They took me into there Quarantine warehouse (an entire medium size warehouse just for quarantine of recently taken in fish). Very well taken care of, this warehouse isolates all new incoming marine life totally from acclimated ready marine life. I saw dates on different sections. Turns out these are incoming dates and release dates. Next I was taken to another medium size warehouse which is the actual ready warehouse where all the marine life in here is purchase ready for going out. Tom explained when he originally opened his business it was specially designed catering to national and regional aquariums and zoo exhibits and therefore the quarantine and acclimation process was of extreme importance. It was part of the terms of sale. As business allowed them to they opened up their expanse to the retail public as well. All I can say is that if other Retailers and Etailers had quarantine systems of any size in their establishments they sure hide them good! I have yet to see another aquarium retailer, etailer or wholesaler with more than a few tanks for quarantine if that. I sure wish I would see others do it. It has to make a big difference. I left with 4 tank raised Pinnatus batfish all were about 3 inches tall. They ate pellets immediately when I fed them. I have them set up in a mangrove tank aquarium at my home. I can't wait to add a few more.

Ordered fish tank (Nano Cube) and stand from Aquacon website. After opening tank on 10/27/2013 discovered tank was broken. Stand had not arrived. I called Aquacon the following day and spoke to Debbie their customer service representative. While I was on the phone with Debbie, she spoke to the owner Ron who acknowledged that the company that packs the Nano cube does a poor job. The tank broke because a heavy item ~15 lbs (light ballast) was put inside the tank without support, which allowed the ballast to slide back and forth. This acted like a battering ram inside the tank and broke the glass. Ron promised to send me a new tank and that I could use the broken tank as spare parts.
About a month later after repeated emails about the status of a replacement tank I called Aquacon and spoke to owner Ron. He admitted no replacement tank was sent yet, but told me that he ordered a new tank from another supplier. Claimed that new tank was on a truck being shipped to me. Assured me that tank was ordered because he had an invoice for the new tank.

To this date I have received no replacement tank and the original stand was never shipped. Ron repeatedly made promises to ship a new tank and admitted responsibility. Thank goodness my bank reversed the charges. I understand things getting damaged but having the company repeatedly lie to me about replacing the product is not acceptable.

Ron Ratoff and Mary Hellwig are crooks. They've taken my money and fellow reefers money and not sent any product. No calls no messages no replies! Straight up crooks! BUYER BEWARE! THIEVES!