On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Arangrant Reviews Summary
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Several times i called with questions, was told it would be "escalated" and no one called back with answers. Simple questions--had to figure it out myself. There is no value-added by your company. Just another useless middleman.
Long haul flight was delayed. Airline showed a revised connection flight (done by the airline, not AranGrant). When we went to check in, they say the booking was not legitimate because the ticket was booked by an agency. When I called AranGrant I waited for over 15 minutes to get the first person, who could not help, sent me to a second AranGrant call line, waited again for probably 10 minutes, who then after taking the info again and failing to help, referred me to the "scheduling department". I called them, and they promised to call back. They never did. Meanwhile I missed the connection and had to pay full fare for my own one way tickets.
Dear tomas t.,
Thank you for your positive rating—we truly appreciate your time and acknowledgment.
We did notice that your accompanying review may suggest an inconvenience during your experience. To ensure we fully understand and address any concerns, we’re currently cross-checking the details with the relevant team.
Your feedback is important to us, and we want to make sure it’s accurately reflected and appropriately followed up.
Sincerely Yours,
ARANGRANT Team
I booked 2 flight tickets to India through Arangrant and Jade made the whole experience very easy and smooth. She was quite patient in answering all my questions and helping me look through the available itineraries, which helped me make my choice. Will return again for booking flights in the future. Thank you Jade!
Dear Sri L.,
Thank you for sharing your experience with us! We're so pleased to hear that booking your flights to India was smooth and hassle-free.
Jade will be thrilled to know that her patience and support made a positive impact as you explored your options. We truly appreciate your trust in us and your kind words.
It means a lot to know you plan to return for future bookings—we’ll be ready to assist whenever you need us.
Sincerely Yours,
ARANGRANT Team
Very responsive and helpful first experience. Then, when Iberia Airlines (Booo!) cancelled 2 flights, I found my representative to be helpful and flexible. He "heard" my suggestions, and endeavored & succeeded in making acceptable changes...
Dear Michael G.,
Thank you for sharing your experience with us—and for the 5-star rating! We're so glad your first interaction was smooth and helpful, and even more so that your representative was able to support you through the unexpected flight cancellations.
We understand how frustrating airline changes can be, and it’s great to hear that your suggestions were heard and that we could find a solution that worked for you.
Your flexibility and trust made all the difference, and we’re grateful for the opportunity to assist.
Sincerely Yours,
ARANGRANT Team
Tras emitir los billetes les contacté para consultar sobre la selección de asientos y rápidamente se encargaron de responder y de reservar los asientos que habíamos seleccionado!
Dear JOSE LUIS M.,
Thank you so much for your 5-star review! We're thrilled to hear that our team was able to assist you promptly with your seat selection and ensure everything was arranged just as you requested.
Your satisfaction means a lot to us, and we're glad we could make your travel planning smooth and stress-free. If there's anything else we can help with, don't hesitate to reach out—we're always here for you.
Wishing you a fantastic journey!
Sincerely Yours,
ARANGRANT Team
We had to cancel our trip due to my wife having a lump found on her body before I trip to Italy. We bought travel insurance and sent in a letter from the Doctor and the clinic confirming this. This company was very difficult to deal with and wanted to keep over $1430. 00 for themselves while getting out air travel refunded after I called the airlines and this company! Horrible customer service and I recommend doing business directly with the airlines. My wife had her tumor removed and doing great! Shes a Doctor and I work in the medical world so it's not about the money. It's about the principle! Leadin Learned! Beware
Happy to have my reservations booked through Arangrant. The team member was informative and helped with the bookings.
Dear Valued Customer,
Thank you for your 5-star review! We're delighted to hear that you were happy with your reservations and that our team member provided informative and helpful support throughout the booking process.
We truly appreciate your trust in Arangrant, and it’s wonderful to know that your experience was smooth and satisfying.
Should you need any assistance with future travel plans, we’ll be here and ready to help.
Sincerely Yours,
ARANGRANT Team
Had to pay $1,600 to move my departure date on top of the $4,600 i paid for the ticket. My wife got her ticket from a travel agent and only paid $500 to move her departure date up. Go with a travel agent, you save money.
I got a great price for my international flight. Joel was excellent. He understood what I was looking for and delivered. I have already recommended Joel and Arangrant to a number of my friends.
Dear Sharon t.,
Thank you so much for sharing your fantastic 5-star review. We're thrilled to hear that Joel was able to understand your travel needs and secure such a great price for your international flight.
It means a lot to us that you’ve already recommended both the agent and Arangrant to your friends—word of mouth is the highest compliment we could receive. We'll be sure to pass along your kind words to the agent and team.
We look forward to helping you and your friends with future travel plans!
Sincerely Yours,
ARANGRANT Team
IF I could give 0 star, I would. Not worthwhile providing feedback. Will never use your service again.
Dear Who C.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
The flight I originally booked to Europe was cancelled by the airline. Arangrant kept me updated with every development and with the re-booking to other flights. I very much appreciate the personal concierge service offered by Arangrant. This is first class personal service with a travel agent one can actually speak to... not just an anonymous website. I highly recommend using the services of Arangrant to book business class travel at reduced cost.
Dear Patricia H.,
Thank you for your kind words and generous 5-star rating! We truly appreciate you taking the time to share your experience.
We're sorry your original flight was cancelled, but we’re delighted to hear that Arangrant was able to keep you informed and assist with rebooking every step of the way.
We're especially glad that our concierge-style service made a difference, and that you felt supported by a real travel consultant rather than an automated website. Providing thoughtful, personalized care is at the heart of what we do, and your feedback reminds us why that matters.
We’re honored by your recommendation and look forward to assisting you again with your next business class journey—at the best value possible!
Sincerely Yours,
ARANGRANT Team
When I was told there was an issue with CC purchase. I had asked to please hold off until I resolved the concern. I received MANY emails with same response to CC decline. Even AFTER I had confirmation from an agent stating she noted the issue. As well, I then received phone calls with attempts to change my plans. I was not listened to. Everything was resolved and actually there were no issues with CC after discussion with provider.
Updated response on September 19,2025
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We’d also like to confirm that following the card decline, our sales team promptly notified the relevant department as per your request, not to rerun the transaction. This instruction was acknowledged, and no further attempts were made without your authorization.
Regarding the emails you received from our Verification Team—these were follow-ups intended to remind you of your pending booking, as pricing and availability can fluctuate over time. However, despite the attempts still no response has been received from you.
Even so, we sincerely thank you for considering our services and for the time you spent with us.
Sincerely Yours,
ARANGARNT Team
=====================================
Initial response on August 01,2025
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously.
We have forwarded your feedback to our relevant team for further review, and we are currently looking into the matter. We will provide you with an update as soon as we have more information.
Your patience and understanding in this regard are greatly appreciated.
Sincerely Yours,
ARANGRANT Team
THEY WILL CALL YOU INCESSANTLY, TO TRY TO GET ADDITIONAL FEES for services you may not wish to receive.
Updated response on August 27,2025
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We'd love to help your case; however, considering the fact that you didn't return our attempts at communication, we are limited in the possibility of addressing your concern further.
Please know that we remain available to assist you should you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
==================================
Initial response on August 01,2025
Dear Valued Customer,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Stephanie is a great travel consultant. She booked our trip around the world which was very complex & included 16 flights. She also helped with my most recent trip. I have some her very helpful and responsive.
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that Stephanie could support you through such a complex and exciting itinerary—including an incredible 16 flights around the world!
It’s always rewarding to know that her expertise and responsiveness made your journeys smoother and more enjoyable. We’ll be sure to pass along your kind words—feedback like yours keeps us inspired.
Wishing you many more memorable adventures ahead, and we look forward to helping with your next trip!
Sincerely Yours,
ARANGRANT Team
I was initially booked on an eraly domestic flight which was part of an international flight and the layover time was nearly seven hours at the connecting airport! I therefore, spoke to "Norma", your agent, to help change this flight to a later one and she was very professional and acted promptly to get it changed to a later time at NO COST, whereas, when I spoke to a male agent earlier he told e that it would cost me double (that is, > $9000/-) to just change the domestic part of the flight! I thought this was so unprofessional and dishonest, as I know it can be changed without incurring further cost! Kudos to "Norma" for a job well done - she certainly deserves a bonus or a raise! Thank you, Norma (and ARANGRANT)!
We had agreed to a price a they came back looking for more money, eventually Aran Grant made the price we agreed to. I should not have to force that.,
Dear Valued Customer,
Thank you for your feedback—we're pleased that the final pricing reflected the agreement made. We sincerely regret that it took additional effort on your part to reach that outcome.
Your experience highlights how important consistency and clear communication are, and we’re committed to improving in those areas.
We value your business and truly appreciate the opportunity to assist you.
Sincerely Yours,
ARANGRANT Team
I was able to get the flight I wanted (business class) at a great price (less than what the airline charges).
Dear Susan N.,
Thank you for sharing your fantastic experience with us! We're delighted that you were able to secure the business class flight you wanted at such a competitive price.
It’s always our goal to offer our customers exceptional value without compromising comfort or convenience, and we’re so glad we could deliver that for you.
We truly appreciate your kind review and look forward to assisting you again whenever you plan your next journey!
Sincerely Yours,
ARANGRANT Team
Warren is very diligent and caring agent.
I worked with him on booking flights to Japan, we didn't take the trip yet, but so far so good.
He is very helpful with the process. Very professional too.
Dear Valued Customer,
Thank you so much for your glowing five-star review! We're thrilled to hear that Warren has been diligent, caring, and truly professional throughout the flight booking process to Japan.
It’s great to know that everything has gone smoothly so far, and we’re confident your upcoming trip will be just as seamless.
Should you need any assistance before your journey, we’re here to help. Wishing you an amazing adventure ahead!
Sincerely Yours,
ARANGRANT Team
I found the tickets then was offered to do it thru arangrant at a better price. I decided to try them. At first they were great and kept telling me to buy the insurance thru them and they offered all this extra stuff with it. Well I was looking g for hotels and pick up service from airport and he has never returned my emails or calls. Very disappointed.
Updated response on July 29,2025
Dear DonnaMarie P.,
Thank you for sharing your feedback.
We sincerely apologize for the inconvenience you faced, and we understand how frustrating it must have been to feel unsupported—especially after purchasing the insurance with the expectation of additional assistance.
It's disappointing to know that your efforts to arrange hotel and airport pickup services went unanswered. Please be assured that your concerns have been escalated to the relevant team so that appropriate actions can be taken to prevent this from happening again.
We truly value your input—it’s through feedback like yours that we continue to refine our service. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Sincerely Yours,
ARANGRANT Team
==================================
Initial response on July 04,2025
Dear DonnaMarie P.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
The agent was friendly and hard working. However, some of the flights on "ANA" were actually on a bargain small carrier. The "business" class seats were really just equal to economy plus seats. Definitely not worth the $4000. Luckly, I found this out when I tried to pick my seats. Since this was just a few hours after booking, I had no problem getting my money back. The agent at Arangrant was helpful in securing my refund.
Updated response on July 29,2025
Dear Tom t.,
Thank you for taking the time to share your feedback with us.
We sincerely appreciate your kind recognition of our agent’s efforts and are glad to hear they were able to assist you in securing a timely refund.
We also regret to learn that the flight arrangements did not meet your expectations. While our intention is always to provide clear and accurate details at the time of booking, we understand how disappointing it can be when reality falls short.
Although we've reached out in hopes of discussing this further, we haven’t yet received a response. Please know that our team remains available and ready to assist should you wish to revisit this matter or if there's anything else we can support you with.
Thank you again for your valuable feedback—it helps us improve and continue striving for better service.
Sincerely Yours,
ARANGRANT Team
==================================
Initial response on July 03,2025
Dear Tom t.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
From the business
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Updated response on September 04,2025
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We'd love to help your case; however, considering the fact that you didn't return our attempts of communication, we are limited in the possibility of further addressing your concern.
Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
===================================
Initial response on August 12,2025
Dear Valued Customer,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team