Overview
Arangrant has established a strong reputation for providing reliable travel services, particularly in securing competitive flight deals and business class fares. Customers frequently commend the professionalism, responsiveness, and dedication of the agents, highlighting their ability to understand client needs and offer tailored solutions. However, some concerns have been noted regarding communication delays and occasional issues with payment processing or reservation modifications. Overall, the feedback reflects a positive sentiment towards the company, with many customers expressing a willingness to return for future travel needs, suggesting a solid foundation for continued customer loyalty.
This summary is generated by AI, based on text from customer reviews
There's been a very strong rapport over the phone but when it comes to further communication via email things got a bit slow
I recently made a flight booking w with AranGrant that cost $3.5k. The booking process (via phone) was stress free and personal; the travel advisor I spoke to was helpful, carefully explaining my various options, and called me back (!) when the ticket had been confirmed. Unfortunately, I needed to cancel the flight, as my plans changed. Although I was told it might take 2 - 4 weeks for the refund to show up on my credit card, in fact it was made the following day. Based on this impressive service, I will definitely try AranGrant another time when my travel plans allow
Updated on Feb 21,2025
Dear Jeremy F.,
Thank you so much for your detailed and positive review! We're thrilled to hear that our travel advisor provided you with a stress-free and personal booking experience, carefully explaining your options and following up promptly.
While we're sorry to hear that your plans changed and you had to cancel, we're glad the refund process exceeded your expectations.
Your kind words mean a lot to us, and we look forward to assisting you with your future travel plans whenever they arise!
Sincerely Yours,
ARANGRANT Team
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Initial response date Feb 21,2025
Dear Jeremy F.,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered and any inconvenience this may have caused.
Please rest assured that we take your feedback very seriously. We are currently conducting a thorough investigation to understand what happened. We will keep you updated and get back to you with our findings as soon as possible.
Your satisfaction is our top priority, and we appreciate your patience as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
My last segment on arrival was separate from whole trip. This was economy and I had to collect my baggage at Chicago and go to ticket counter again to get my tickets and drop my baggage. I was not clarified this during the booking.
Dear Rajiv K.,
Thank you for sharing your feedback with us.
We're sorry to hear about the inconvenience you experienced with your last segment on arrival. We strive to ensure that all details are clearly communicated during the booking process.
Your feedback is valuable, and we will use it to improve our services and communication. We appreciate your understanding and hope to provide you with a seamless experience on your next trip.
Sincerely Yours,
ARANGRANT Team
This was my first experience using Arangrant and i have to say i was pleasantly surprised and pleased with my experience. Tristan, was amazing to work with. This was a last minute trip but i still wanted to fly First/Business. Tristan, was able to book me a reasonable business r/t ticket. If you are looking for reasonable business class tickets this is the place to go, ask for Tristan, you won't be disappointed! Aloha!
Dear Valued Customer,
Thank you for your fantastic 5-star review! We’re thrilled that your first experience with Arangrant exceeded your expectations.
Booking a last-minute First/Business class ticket can be challenging, and we’re so glad that Tristan was able to secure a great option for you. Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to assisting you with future travel plans!
Sincerely Yours,
ARANGRANT Team
I found agent Rowan to be helpful and persistent in taking care of my need to switch a return flight.
Dear Arangrant t.,
Thank you for your positive review! We're thrilled to hear that Rowan was helpful and persistent in resolving your need to switch a return flight.
Providing dedicated and effective support is our priority. We appreciate your kind words and look forward to assisting you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
Arangrant is one of these subcontractors Kayak and the like use, so I got to them not knowingly what it is. Turns out, they have an extremely well built AI-driven chatbot, the way you would expect that to be. It's like chatGPT - gets what you wants and responds by re-iterating what you said, before creating a solution. I was enthusiastic.#
Later, I wanted an upgrade. Sending an email to customer service responded in an indescript "can't be done at this time", which of course was nonsense. Upgrades are always possible, unless business class is full, which rarely happens at British Airways. The subsequent call and verbal communication was satisfying again. Overall, very good. I hope they can keep it up.
Dear Christian R.,
Thank you for your detailed 5-star review! We’re thrilled that you found our AI-driven chatbot intuitive and helpful in providing solutions. We appreciate your enthusiasm and your valuable insights.
We appreciate your feedback and are committed to continuously improving our communication. We’re glad that your subsequent call with our team was a positive experience, and we truly appreciate your trust in our service.
Your feedback helps us improve, and we look forward to providing even better experiences in the future!
Sincerely Yours,
ARANGRANT Team
Great price and they provided excellent customer service when I called in to request specific seat assignments. Richie did a very professional job!
Dear Spartan f.,
Thank you for your fantastic review! We're delighted to hear that you found our pricing competitive and that our customer service exceeded your expectations.
Ensuring a smooth and personalized booking experience is always our goal, and we're so glad that Richie provided the professional assistance you needed for your seat assignment request. Your kind words and recommendation mean a lot to us!
We look forward to assisting you again and making every trip just as seamless.
Sincerely Yours,
ARANGRANT Team
We could not be more pleased with Arangrant. The business class fares for the flights Arangrant has booked for us have been substantially lower than those we found on Google Flights, Expedia and other online apps. When airlines change schedulers, Arangrant always notifies us well before the airline does and on at least one occasion has offered the opportunity to cancel for a full refund, even though the schedule change was not dramatic. We now work exclusively with Patricia U and she always accommodates our requests for particular scheduling.
Dear Philip P.,
Thank you so much for your fantastic review! We're absolutely delighted to hear that Arangrant has consistently exceeded your expectations with competitive business class fares and proactive communication regarding schedule changes.
It’s wonderful to know that you value the personalized service and dedication of our agent in accommodating your scheduling preferences.
Your trust and exclusive partnership mean the world to us, and we look forward to assisting with your future travel plans!
Sincerely Yours,
ARANGRANT Team
Very disappointed when I let you know that the price had dropped significantly and you said that the price I paid was not changeable. I would have said $3500. Since this was my first purchase I don't know if I feel assured that I'm getting the best price and hesitate to use you again
Updated response on July 11,2025
Dear Janet A.,
We are glad that you've taken the time to share your thoughts on May 07,2025.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation.
We understand that at times, you may come across lower fares online compared to your existing booking and wish for us to match that price.
However, the lower fare you found online applies exclusively to new bookings and cannot be applied to an existing reservation unless permitted by the airline's fare rules.
We truly appreciate your understanding regarding the airline's restrictions on your ticket and your decision to keep the reservation as it is, as you were assisted by our service agent.
It’s wonderful to know that you were able to make full use of your ticket.
Sincerely Yours,
ARANGRANT Team
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Initial response on May 07,2025
Dear Janet A.,
Thank you for sharing your feedback. We acknowledge your concerns and sincerely appreciate you taking the time to bring this to our attention.
We will review your comments with our relevant team and will get back to you with an update as soon as possible.
Once again, we thank you for your patience.
Sincerely Yours,
ARANGRANT Team
Friendly service and excellent communication throughout booking process. Super helpful in booking the trip.
Dear Amelia C.,
Thank you so much for your kind words and glowing 5-star review! We're thrilled to hear that you found our service friendly and communication excellent throughout the booking process.
Our team always strives to go above and beyond to make every trip-planning experience smooth and hassle-free.
It means a lot to us that we could be helpful in organizing your trip, and we look forward to assisting you again in the future! Have a wonderful journey ahead!
Sincerely Yours,
ARANGRANT Team
I would like to express my thanks to Marty for all the help he gave us on our flight from Chicago to Sacramento on Aprill 23 to April 30 I am handicap and require a wheel chair and there was one at both airports. Also for getting us a very good price for round trip first class tickets
Dear Valued Customer,
Thank you for your wonderful 5-star review! We’re truly grateful for your kind words and delighted to hear that Marty provided excellent support throughout your journey.
Ensuring a smooth and accommodating experience for our travelers is a top priority, and we’re so pleased that your needs were met at both airports. It’s also great to know that you found a fantastic first-class fare!
We truly appreciate your trust in us and look forward to assisting you again in the future.
Sincerely Yours,
ARANGRANT Team
Darius helped get things straightened out. Responded quickly and well. The Arengrant team works well together.
Dear Valued Customer,
Thank you for your kind words and positive review! We're delighted to hear that Darius was able to resolve things efficiently and provide quick, helpful support.
It’s wonderful to know that our team’s collaboration made a difference in your experience.
We truly appreciate your feedback and look forward to assisting you again in the future!
Sincerely Yours,
ARANGRANT Team
They sold me terrible sits for highest price, didn't care to help me with upgrade, cut it short when it came to service
Mail managed to work with me on getting best flight info and prices on a multi city trip to Athens, Venice and Phoenix. He has great access to reliable information and is able to summarize it well. He's always professional and helpful. I have already told him that I have four other trips planned for this year and then I will be back with him For help on all of those.
Dear Stephen G.,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that our agent was able to assist you in finding the best flight information and prices for your multi-city trip to Athens, Venice, and Phoenix.
We're delighted that you found his access to reliable information and his ability to summarize it well helpful. It's wonderful to hear that he has consistently provided professional and helpful service.
Knowing that you have already planned four more trips for this year and will be returning for his assistance brings us great joy. We look forward to continuing to serve you and making your travel experiences smooth and enjoyable.
Sincerely Yours,
ARANGRANT Team
Sammy was very helpful in obtaining for me and my friend airfare to Egypt at a good price. He was very responsive to my questions and in dealing with issues which came up.Overall a good representative of AranGrant
Dear Michael B.
Thank you for your wonderful 5-star review!
We are delighted to hear that Sammy was very helpful in securing affordable airfare to Egypt for you and your friend. It's great to know that he was responsive to your questions and handled any issues that came up.
We take pride in having such dedicated representatives on our team. We look forward to assisting you with your future travel needs!
Sincerely Yours,
ARANGRANT Team
I purchased two new luggage for my trip, and when I got them to my destination in Europe. They were both damaged so I had to buy new luggage there.
Dear Valued Customer,
Thank you so much for the 5-star review! While we’re truly sorry to hear your luggage didn’t hold up on your journey, we appreciate your understanding and generosity in still leaving such a positive rating. That really means a lot.
We hope the rest of your trip to Europe was smooth and memorable! If there’s anything we can do to support you further, we’re always here to help.
Sincerely Yours,
ARANGRANT Team
Booked business class seat with West Jet from YYC to NRT with a better price than the airline offered, only glitch was no seat assignment at first but resolved later.
Dear R H.,
Thank you for your excellent review! We're thrilled to hear that you secured a better price on a business class seat with WestJet from YYC to NRT through our service.
We appreciate your patience with the initial seat assignment issue, and we're glad it was resolved to your satisfaction. Your kind words mean a lot to us, and we look forward to assisting you with future travel plans. Safe travels!
Sincerely Yours,
ARANGRANT Team
Murry was super helpful. Asked me what was important to me and delivered exactly that. Good communication, through email and phone service.
Updated 08 Feb 2025
Dear Arangrant t.
Thank you so much for updating your rating and leaving us a fantastic 5-star review! We're delighted to hear that Murray was able to provide the exact assistance you needed and maintained great communication through both email and phone service.
Your positive feedback means a lot to us and motivates us to continue delivering excellent service. We look forward to assisting you again in the future!
Sincerely Yours,
ARANGRANT Team
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Dear Arangrant t.
Thank you for your feedback and kind words about Murry. We’re delighted to hear that you received the support and service you needed.
We noticed that the rating given does not seem to reflect your positive review. If this was an oversight, we kindly ask if you could update the rating to better match your experience.
We look forward to receiving an improved rating from a valued customer like you.
Sincerely Yours,
ARANGRANT Team
It took over 5 calls to aran grant and over 5 hours of my life to get absolutely nothing done. Instead- i paid over 2k in fees and had to continuously get told that i couldn't change a flight (EVEN THOUGH THE FLIGHT I WANTED TO CHANGE TO WAS CHEAPER!) This was the absolute worst experience of my flying career and i am a million miler on 2 large airlines. I will NOT be using aran grant again unless i'm given an absolutely large compensation- i would not recommend this terrible customer service to ANYONE. It took working DIRECTLY with the airline (british airways) for me to finally get my change done, without issue. But not after constant headache and price increases from aran grant and their absolutely horrible customer service experience.
Updated on May 16,2025
Dear Todd m.,
Thank you for your patience as we conducted a further review of your case.
After completing our investigation, we confirm that our service team assisted you in accordance with the fare rules set by the airline. As a travel agency, we are bound by the restrictions and policies imposed by the airline, and we must adhere to these guidelines in all cases.
We understand that the solution provided may not have met your expectations, and we sincerely appreciate your patience throughout the process. Your feedback is important to us, and we truly respect your decision.
Additionally, we acknowledge that our service team advised reaching out to the airline directly, and we’re glad to hear that you were able to proceed with an exchange through them.
Once again, we wanted to take a moment to express our sincere gratitude for choosing our services. Your input is invaluable to us, and we are always striving to improve our services.
Sincerely Yours,
ARANGRANT Team
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Initial response on May 01,2025
Dear Todd m.,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously.
We have forwarded your feedback to our relevant team for further review, and we are currently looking into the matter. We will provide you with an update as soon as we have more information.
Your patience and understanding in this regard are greatly appreciated.
Sincerely Yours,
ARANGRANT Team
A friend booked our flight and, for some reason, there was a hotel with it. I mistakenly booked the hotel, paying $200 more than our friends. When I asked for a credit, I was told that the hotel was free. I believe I was lied to but am stuck with the airline ticket. Prices have gone down since then. Do not use this company.
Updated on March 20,2025
Dear Judith E.,
We are glad you've taken the time to share your thoughts on March 02,2025.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if it is passive. Through this, we learn of issues our customers encounter and the way they feel about a situation.
Upon review, we confirmed that all reservations received the same fare, inclusive of a complimentary hotel voucher. The only difference is that in your reservation, you selected the Travel Protection Plus option, which incurred an additional cost.
Please know that we remain available to assist you should you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
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Initial on March 04,2025
Dear Judith E.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
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Dear Valued Customer,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team