I can't even use the device because as soon as I log into the google account which it forces you to login to google when you set up the phone then it gets stuck on "phone is starting" screen. I tried factory resetting the device then reset up the phone and it does the same thing. So I can't even use any service on this device and they have sent me two devices that have done the same thing.
I had a really bad experience with assurance wireless. The service sucks and they completely trashed my newest phone with a security update and are refusing to replace it plus telling me that I have to pay to ship it back. If anybody needs a free cell phone go with safelink wireless.
This is the worst wireless company out there. I think they may be a scam company. I was given a free phone because of my economic status. They gave me a phone that would not charge. I called the Customer Service Department and they said they would send me another one. I never received it. Anytime I called Customer Service, there was always a bunch of loud noise in the background. They do not deal with your complaints. I called to cancel my service with them, and got transferred to a total different company. Stay away from them!
Buy your own "compatible" phone and you STILL cannot connect to the network because you didn't buy the phone through them--and they didn't have it in stock? Screw them! Assurance wireless needs to update their system and allow unlocked phones on their network! I dropped them and went with a carrier who allows it.
Our our government will pay the highest dollars for the worst service they can get they waste money because that is the Democratic way there is no other excuse just like fighting everything these companies say is a lie you can't speak your phone and have it put the word you're saying on a text this is a prime example because I can't see it right now but I'm sure you won't be able to make heads or tails out of that crap
O m g! What BS! After hours of holding and repeating my information over and over the Rep Lies and never submitted the wrong. The damn constant run a round. Don't bother! It's not worth the aggravation!
The would get a Negative 10 IMO!
Received my phone in the mail and was notified I was no longer approved because they messed up on their end. Of course it's my fault, rude people they love to hang up on you. Very Very poor service week later still no service.
This is a bad company when it comes to problems with your phone no respect for their customer they give you fake names so you can't get no response and still have problems with your phone they don't care at all
After getting this "lifeline" service I did not know that it came with the worst service and highly slammed text and calls promoting the upgraded services. The entire network "piggybacks" on others cell towers. This results in a priority call basis to the cell tower owners (AT&T) that basically drops any incoming calls and even delays outgoing calls. I would recommend any other cellular service if you're in a life-threatening situation. NOT this one.
Customer service is in Philippines! Filipinos DO NOT understand English! They parrot repeatedly what you ask for but they have no comprehension of what you are saying! For Example, "Hello mam"! Me, I am not a mem, I am a male! "Yes, I know mem"! Then don't call me a mem! "Ok mem"! You address a male figure by name, or Sir! " Yes I know mem"! Look, an international male has a different gender than a female! A female is addressed as mem in English, but Sir is the proper addressing for a man! "Thank you mem"!
Try to get a service from these people! Lol
They keep retreating repeatedly, " Is this what you said"! "Is this what you asked for"! "Did I understand you correctly"! " Once again, what did you say"!
Overview
Assurance Wireless has a rating of 1.4 stars from 755 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Assurance Wireless most frequently mention customer service, new phone and low income. Assurance Wireless ranks 144th among Mobile Carriers sites.
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- Parsippany, NJ, United States
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- Suspicious reviews are flagged by our algorithms, moderators, and community members