Assurance Wireless

These workers of representatives don't know how to do their job and fearing of contact their teamwork to process my phone. They have provided a FedEx tracking number but it delivered to a wrong state.

The customer service at Assurance Wireless is an absolute joke. They outsource their support so on top of a language barrier, they hire inept employees who just hang up on you if you don't ask a scripted question. And then they try to handle your concerns, they'll tell you things that are untrue like "your phone is on the way" but then say that a phone was never shipped (this happened to me TWICE by the way).

Assurance wireless (aw) is an organization of liars. I have had my phone for over 4 years & I have not been able to talk on it for over 3 years. I have artificial hips and other conditions, & I cannot call for medical appointments, emergencies, or even dial 911. Aw is forcing me to pay for a new phone to replace the broken ones they have sent me. Curiously, they send me a message every month reminding me that they are consistently billing the US taxpayer for services they have never rendered.

This company is unprofessional, lies, gives out cellphone that over heat. When talking to them over the phone they say lies to get a good rating. To later find out it was all lie. They promise this and that but is all lies. Be careful this company seems nothing but fraud to our Country that doesn't even know half of this cellphones don't work and get still giving out like that. My own experience has been bad to the point where I had a stomach ache and I was stress out crying. Do not recommend at all. I took a photo of the cellphone I was giving that doesn't ring, has a mind of its own. And over heats very unsatisfied

Phone would die out despite being fully charged within a week of receiving phone. They said they wouldn't replace it. Then phone totally died and would not replace it unless I pay $20 for shipping! What reputable company do that on a obviously defective product? And this was through the ACP program on my state that gives poor people the capability to have a connection for drs and my case neighbor and sister and they requested $20. After reading the rest of the reviews I am glad I didn't because I would have another broken phone and less $20.

You do get free service but the phone they give you initially is unusable. Data will run out even though its supposed to be unlimited. When it does run out they will blame anything and everything and spout completely different protocol to get you off the phone. Example, with my unlimited data it has been over a month and they are not able to turn it back on and I have gotten 4 different stories. They just don't know what they are doing and I don't think they actually have supervisors. Stay away from Assurance. Based somewhere in the Philippines they are the utmost unprofessional people I have ever dealt with.

Assurance is the worst phone company on the planet. Assurance uses the cheapest to most unreliable phones made and their customer service is is manned by people who do no seem very knowledgeable about the the job they are doing and do not use English as a first language. The only reason I gave them a rating of one is because there is no zero

I called last week to say I never got a sim card with my phone. Well, they said it would come yesterday. I called them and they said "I never requested one." They lied again to me. Be careful of this cell phone service. They try to tell you that you are lying. I've reported them twice now to the FCC due to their behavior. Scary. I'd encourage you to do the same if you have problems with them.

On 5/9/22, I observed 2 Assurance Wireless reps setting up a table by a local mall.
I was asked if I would like to apply for service. After entering my info in their tablet, I was informed that I was eligible.
Then she proceeds to tells me, that Assurance Wireless requires a $75 activation fee. Bull$#*!!
I went online and checked, no activation fee. Called customer service, who confirmed that Assurance Wireless does NOT charge activation fees.

I just got another phone and surprise this one don't work either I'm sick and tried of assurance wireless why send out phones if they don't work if i could give them no stars i would don't get a phone from them cause it will not work abd they don't know what they are doing

Received 2 phones with the exact same issue and was told my mother would have to return the phones before they could send her another one. Even though she is in a nursing home and would be without a phone until they get her old one, remove it from her account, send her a new phone. Only up to 2 weeks. I do not recommend this company to any senior citizens that are in a nursing home. This company will leave you stranded for only up to 2 weeks. Sad

My mother who is disabled and have been without service for almost a month. Spoke with six different representatives and all six had a different excuse why she had no service. They said they would send out a new phone. The idiots sent the phone to the wrong address. Now this is week four and she still have no service. Trying to use the Internet is a nightmare. It's slow and always freezes up. Phone calls drops. Text messages not sent try again. This company is a piece of crap.

Assurance Wireless has to be the worst company, by far, that I've ever had the misfortune of dealing with. Not only can you not get through by phone, they don't give you the option of sending them an email. And no live chat option. Seriously don't like the POS phone they sent. Just overall not very professional at all. I tell everyone I know to never, ever go with them.

Ordered my third phone first was no longer on their service second just stopped working so on third after 10 days and many calls I am informed that they forgot to send a request to ship me a phone so now its going to be another 7-10 days