Assurance Wireless

20 yrs of using cell phones. Both I received from assurance is broken. Coverage is spotty at best. They truly hate americans

I had Ivan, a Supervisor, refuse to understand my situation in the state of a Family emergency. You are supposed to be able to use a phone to call and talk or text oe Internet. The first phone they sent the speaker dosen't work, the second phone beeps loud and turns off in the middle of a conversation. The 3 phone, they refuse to send out even after i returned the first one. Now they want me to return a phone that i don't have the label for, because I am in another state. This IS THE WORST COMPANY I HAVE EVER DELT WITH and THEY LEFT ME HANGING IN A STATE OF EMERGENCY! I HAVE BEEN WAITING 6 MONTHS FOR A WORKING PHONE. IM DISABLED AND ALL, IVAN THE SUPERVISOR DID WAS LAUGH! GOOD LUCK TO YOU IF YOU USE THEM, IM GOING BACK TO SAFELINK, WHERE THEY DO THEIR JOB CORRECTLY.

This has to be the WORST experience EVER! AND it has been going on for months! UNACCEPTABLE! This company has the most INCOMPETENT LIARS posing as "customer service" reps! They have "NO CLUE" to what the hell is going on! They are receiving a paycheck for doing a job that they "DO NOT DO"! They ask questions that should already be in the notes, but ohhhhh noooo they want you to answer the questions! So therefore I should receive 'THEIR' paychecks!

These people in the Philippines are USELESS! Why aren't there any AMERICANS working for this company?!?! Isn't this assurance wireLESS based out of AMERICA?!?!

I GUARANTEE that I haven't been complaining about this company & its employees!

I have had NOTHING but problems since I started my svc! All the reps r undertrained and their English is below par. They haven't helped w any of my issues and when they can't, they panic and send me to the survey line smfh! I'm on my 2nd phone in less than a month and they're all no name brands I've ever even heard of and don't hold a charge, send annoying reminders or just lock up! I call for help and the reps seem to b reading a script. The whole point of this svc is bc im low income but not worth the frustration when I can't even make a call or get an ENGLISH SPEAKING REPRESENTATIVE WTF?

No data for 2 months I call customer service 20 times and wasted hours with no results. So I give up cancel. Stay away from this people.

I have been waiting for my phone to be replaced since May or June 2021. Had to wait til February 11,2022 for a new one. I called back on that day. I was told that it will take up to 21 days to receive it. I called back after 21 days. Was told will receive an email with tracking number in 5 days. Called again told I will receive email within 5 days (again). Called back was told within 24-48 hours. Called again was told it might be 6-8 weeks or longer before I receive a tracking number. It is now 12:01AM Saturday morning March 19,2022 and sill no email with tracking number. I have important calls from Doctors, Lawyer and Disability Services that can't get a hold of me or phone turns itself off during conversation then repeatedly turns on and off. Then you have to remove battery for about 6 hours and then try again. They haven't even attempted to send me a new phone. Just keep giving me the run around. Telling me they have problems because of COVID-19 pandemic of 2020-2021 (not is variants). If I was a new customer they'd send me a phone within 5 days ( service began in Jan 2021, 2 weeks later screen stopped working. They sent me this phone with battery issues within 5days). They wouldn't even answer my question about that. I tried to speak with someone else with authority and was told they are busy and the supervisor will call me back ( was using WIFI TextNow app on another phone).

This free phone service is a joke got the free phone in mail as promised but went to activate phone I had to make NUMEROUS CALLS TO Lifeline, then Truconnect then back to assurance wireless just to be told that I had to go in and reapply AGAIN on there website so I did and then they told me I'd have to wait Another 7 days for ANOTHER PHONE... THEY DID NOTHING FOR ME BUT CAUSE ISSUES AND HERE I SIT WITH A NON ACTIVATED PHONE... THERE CUSTOMER SERVICE IS HORRIBLE YOU CAN'T HARDLY UNDERSTAND THEM AND NO ONE KNOW'S WHAT THE OTHER ONE IS DOING ALL THEY DO IS PASS YOU AROUND... BEWARE STAY AWAY QLINK IS THE BESTBY FAR FOR A FREE GOVERNMENT PHONE I LOVETHERE SERVICE AND NO ADDED BS..

After a year of service no curtissy call before blocking phone, a call a week before expiration could have prevented any stoppage. Now i am without a phone for how long 7-10 min statedl.

2 family members sent me texts to my new phone and they never came! U get what u pay for. This free phone is 100% useless!