• Asurion

2024 SITEJABBER AWARD

Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
Write a Review

Overview

Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,372
Neutral
41
Negative
176
225
See all photos
How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,695)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1498) replacement phone (382) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (145)
Thumbnail of user jeffreyr1503
1 review
0 helpful votes
  • Send Message
July 7th, 2024
Verified purchase

Maricris did a great job in handling my claim on my wife's missing diamond on wedding band. With patients and professionalism Maricris did an awesome job assisting me through the process. Thank you with a job well done!

Thumbnail of user jesusm544
1 review
0 helpful votes
  • Send Message
September 21st, 2024
Verified purchase

Took my cellphone in front screen glass was shattered and back. Left it and picked it up 2 hours after it looked brand new.

Thumbnail of user ammiej3
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

I cracked my phone screen and was able to receive a free repair via Asurion. I got my phone back very quickly. Thank you!

Thumbnail of user randyo327
1 review
0 helpful votes
  • Send Message
June 26th, 2024
Verified purchase

Brian helped me with setting up my new phone and transferring everything. He made it a painless process for a guy that remembers doing my business by pulling over to use a phone booth. Super patient and kind...a great asset.

Thumbnail of user georgew1894
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

I lost my phone while out shopping. Retraced my steps, but couldn't find it. They sent me a replacement phone the following day!

Thumbnail of user tishat27
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

I Called on one day about my phone being broken, the claim went so fast. My replacement phone was here the next day. It really pays out to have insurance on mobile devices. If I could rate them 10 STARS I would. It was well deserved. The customer care representative that helped me was very detailed and fast with the process. She deserves a 10 STAR rating as well...

Thumbnail of user roses1036
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

Tommy, was really helpful and friendly. He make sure that my iPhone cracked screen will be replaced and fixed in no time. Which he did. Highly recommended Asurion (Northbrook) for any phone issues

Thumbnail of user samanthah1155
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

Staff was friendly and went above and beyond to repair my phone quickly even with having to order parts it was done within days.

Thumbnail of user evalsont
1 review
0 helpful votes
  • Send Message
July 22nd, 2024
Verified purchase

GREAT customer service. And very convenient. I drove pass more then other stores I could choose to take the service. I chose to where customers treated like family. Thank you!

Thumbnail of user patrickd1324
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase

I was leery about purchasing an extended warranty for the pool equipment I purchased last year, but I am glad I did. It was well worth the money and the claim process was very easy. I was worried that the claim process would require unnecessary hoops to jump through, but this was not the case. Asurion is legitimate and fair. I highly recommend their services.

Service
Value
Quality
Thumbnail of user sharieneh
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Having so many back to back conversations with Amazon, I should not be just on July 1,2024 resolving this issue. My cell phone provider has documents that the phone Ulefo e 16 Note Pro 256 GB should never be sold again. I lost a lot of business having this phone. No business owner should be placed in this situation not being able to use the Internet everywhere they go especially when pay monthly for their service. Be sure to consider an additional inconvience refund due to so many challenges with communication and filing a claim. Thank God for Princess Mae serving me today! Prior to her, it has been a bit too much.

Thumbnail of user mariag2385
Rue L. – Asurion Rep

Hello. We are sincerely sorry for the issues you have encountered. We are her to assist you in anyway we can. -Rue

Thumbnail of user elizabethp2450
1 review
0 helpful votes
  • Send Message
July 4th, 2024
Verified purchase

I have had to return 2 cordless vacuums in the last year and I am so glad I purchased asurion with each. Dealing with the manufacturer was very difficult, and Asurion was so helpful. They are always so friendly, patient and helpful. I will continue to use them and recommend them!

Thumbnail of user shantellm16
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

I called in and made an appointment to go into a service center and they completed my screen service within an hour and phone like new

Thumbnail of user vincentj326
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

I've come across a lot of negative reviews about Asurion, but I have to say that my experience with them was excellent. I explained the issue I was having, and they promptly sent me an Amazon gift card for the purchase amount so that I could buy a new item. It was a great experience!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sabrinaa245
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

My old iPad Pro just broke down unexpectedly and needed a new one or it fixed. Asurion didn't have my old one which was fine and I just received the upgraded new one which I was going to get anyway. So thank you asurion

Thumbnail of user josephm4820
1 review
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

I picked the title because this was a very easy process and just with a call they send a package you mail the phone back and literally boom you have your fixed device within a couple days they say up to ten but I have used this service twice now and never took over a couple (2-3) days that's it also they fixed the screen for free

Products used:
Insurance for electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user katherineh1154
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase

They came to my job when it was scheduled and fixed my son's phone perfectly. Everything went smooth! Highly recommend

Thumbnail of user tedg247
1 review
0 helpful votes
  • Send Message
July 4th, 2024
Verified purchase

I purchased the Asurion protection plan hoping I wouldn't need to use it. Unfortunately the product I purchased developed a leak. When I reached out using the chat on July 4 I didn't expect to reach anyone. To my shock Patrick responded and he made the process very easy and the overall satisfaction above and beyond. I would recommend to everyone to take adantage of this plan if you have any concerns about the durability of the product you purchased.

Products used:
Asurion Protection Plan

Service
Value
Thumbnail of user erandyd
1 review
0 helpful votes
  • Send Message
July 16th, 2024
Verified purchase

I took my husband phone to get fix and within few hrs it was repair. Thank you so much.
If we ever need to fix our phone in the future, we will definitely come back.

Thumbnail of user carols3616
3 reviews
0 helpful votes
  • Send Message
July 7th, 2024
Verified purchase

Very easy to make my claim for a crack d screen on the web, and I drove to the fix-it store right away—they fixed it in an hour and I was back in the game! It not hiccup was that they didn't have a new screen protector so I had to order that separately and bring it to ATT to put it on.

Thumbnail of user susane1858
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

I prefer to work with humans, but the Asurion website was easy to navigate and although very general questioning, our phone issues were resolved with a new phone.

Thumbnail of user dorothyk947
1 review
0 helpful votes
  • Send Message
September 20th, 2024
Verified purchase

The website is easy to follow. The process is straightforward. The replacement of my cellphone came in 2 business days.

Thumbnail of user maric149
1 review
0 helpful votes
  • Send Message
August 12th, 2024
Verified purchase

Insurance replaced my damaged device in less than 4 days. I never thought it was that easy. To have a phone insurance is worth it.

Thumbnail of user raniah21
1 review
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase

Thank you for the fast respond.
I received my new device fast and all the process was smooth and quick.

Thumbnail of user cristalt10
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

Today, I had assistance activating my iPad through Asurion's expert chat and Brandon was phenomenal! He exceeded my expectations and made it so easy for me. I am 100% satisfied! Thanks asurion!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

How do I know I can trust these reviews about Asurion?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Asurion?