Asurion

I was waited on promptly and Jeremy was such a helpful nice young man. The second time he has waited on me and he is awesome!

Our repair couldn't have gone any smoother. The repair was done in our drive way. Efficient, timely, and easy. Great service. Highly recommend!

My chat was with Shawn this morning and he went above and beyond to help me with my concerns. He was so pleasant and respectful, the concerns were taken care of effectively and efficiently. Really appreciate all the help.

I filed my claim, had my replacement 2 days later (although it was a holiday weekend). When i chatted to get my device activated Carlos was extremely quick and efficient.

My daughters laptop
Isn't powering on. Luckily, I purchased the two year warranty offered by Amazon, and had about 5 months remaining. I could not login to the asurion site because I can't get into the email address on file to retrieve a security code, so I started an online chat, hoping that they could get me signed in to file a claim. I was pleasantly surprised when the customer service rep completed the claim right there through the chat! In less than 5 mins I was given the option of repairing the device or getting a refund. Super easy!

A postage prepaid box will be sent to me within 5 days for me to return the laptop. They say it takes about 3 days for the repair turn-around.

The process couldn't have went any smoother. In just a few days, my pre-teen will be back on the Sims, leaving her sim husband die in the pool. 🥴

My $800 pool robot died, the day after the manufacturer warranty ran out.
Fortunately I had purchased an extended warranty from Asurion when I bought the unit.

I just now finished filing a claim with them, and after a few brief qualifying questions were answered the VERY nice representative sent my claim through and issued reimbursement for the purchase.

What started out as a very stressful day, has been turned around. I could not be happier.

I will continue to cover important/expensive items with extended warranties, it's worth every penny.

I was able to use the online chat service to provide the information about my broken laptop. The customer service agent was very helpful and was able to quickly process my claim and sent a package for me to send my device in.

Courtesy calls and kindness. Timeliness and efficiency. Professionalism and punctual. Those things are priceless. Thank you.
JW

Marian did an amazing job walking me through the process of erasing info on the phone I have to return! She made it so easy! I truly appreciate all of her help!

I drop my phone while on vacation. At&T helped me with my claim. You guys and ladies had me a new phone the next day. Great job ASURION YOU made it happen so satisfied THANKS SO MUCH.

I didn't remember buying my protection plan but when I looked on my Amazon order it showed I had. I was not able to file via Amazon app but had to go through Asurian website. The rep made the process very easy.

So from the time I put a claim in your people responded very quickly. I was completely shocked because post pandemic services from most places have been not so good. You guys are awesome! Thank you!
Regards,
Terry B.

I have never claimed with Asuriuon and was wondering how it would go and how long it would take to get my claim processed. I chose to use the chat wondering if it was just a chatbot or a real person. Much to my surprise it was a real person who was very accommodating. I am an expert in building customer service organizations. My experience here was a perfect example of what I promote as excellent customer service.

Technician was very professional. He was also very polite and extremely quick repairing my device. I would recommend him to family and friends.

The most important thing is service That care for business. We also bought our equipment from our technicians..

They were extremely helpful didn't try to up sale me, saved me $22 dollars on both of my lines with out a change to my plans or insurance coverage. In all of five minutes.

Resolve issue quickly and without issues. Let them know what was wrong with the phone got the evaluation quickly. A new phone was in the mail got it in about 3 days

After the dreaded cell phone drop, the agony sets in. Luckily, I already had the insurance. Just a quick form and a new one was sent out. Amazingly quick and easy. Got the new one, shipped the old one and it is like it never happened. This is legit. Thanks, people. You got this right.

I dropped off my broken device 2 hours before closing and they had it repaired and everything done by closing and even stayed a few minutes late for me to pick up my device!

It was great. They reached out to let us know when we could drop off for the screen to be fixed. Then reached out to let us know when it was ready to be picked up.

The only thing that could've made my experience better would've been getting my phone repaired during my first visit. Unfortunately, parts for my phone weren't in stock at the time.

Great. The employee was patient and helpful. Only thing I didn't like was that I wasn't informed that I'd my phone didn't pass a test I couldn't get it back until it was fixed or reverse the fix and get it back broken.

Representative was very professional and knowledgeable! Took me through process step by step and made it as painless as possible! Great service. Thank you!