Asurion

Great costumer service, fast and easy.
The associate at the store was very helpful and explained everything very well.

Was late at night when I finally had time to activate new device. Had some trouble and was able to get help even at midnight! Thanks for your continued professionalism

Filed a claim on June 1st for a broken phone. Was sent a replacement phone that was broken. Took four hours of calls and an hour at the ATT store for the reps to acknowledge that the replacement was broken. Agreed to send me another replacement. Has been six days and no sign of it. Called company back, told that the replacement is out of stock and that my wait is now indefinite. Have been on/off hold with them over 90 minutes asking for a resolution since it has been nearly 2 weeks without a functioning phone. My advice: steer clear. You're not going to get what you paid for.

I received help with an infected text and advised about how to deal with then in the future. Sometimes I hate to deal with customer service, but this was worth it and helpful.

My appt to fix my phone was quick. My phone was repaired in one hour! Easy to start claim process and fast service!

I got a hold of customer service today to help with a claim I have. The service rep was extremely knowledgeable and speedy, and very professional. Need more like them in the world!

I've had to file a claim twice with Asurion and both times, the service has been quick and hassle-free. This is how a warranty service is supposed to work.

They came to my home.on a Sunday! Fixed my phone in 10 minutes. Couldn't have been any easier

The tech was on time. Came to our house and fixed my phone within fifteen minutes. I have never been more impressed with a service.

I tried this protection plan almost two years ago for my Instant Pot. Long story short, they resolved my issue quickly, so I would highly recommend it.
If anything happens to your products, "Asurion" has your back.

Excellent service, couldn't be easier. I had a box go bad, luckily I purchased a warranty through asurion. They Took care of my problem with no hesitation. I would always deal with them again.

Everything went great except for reopening a Google email address. I couldn't do the 2 step verification because I couldn't log into the Google account needed.

Extremely easy to chat with someone to help setup new phone replacing a damaged phone. It would be nice if they added the a section to enter the ICCID and IMEI #s so we could set it up ourselves but overall it was a good experience.

Cracked my screen so I went online and filed a claim. The website was easy to use. It directed me to a local store that handled my claim within a few hours. They were very friendly and helpful. A very good experience.

The Tech that came out was very patient and reassuring. He got the screen fixed and had a very positive attitude.

The lady I spoke to was excellent but your automatic system needs some work. I was told that I would be directed to do a review and that never happened. When I was transferred. All I heard was a thank you and goodbye.

I'm very satisfied with my repaired phone. It looks like new. I don't find any data lost. Very easy process 👍

I took my new phone into the AT&T store on Fort Harrison Ave Clearwater, FL and the rep. Sereno Ferone went above and beyond to help me in any way he could. I could not have been more satisfied and he exceeded all my expectations with my new phone and return of my damaged phone.

All your chat and phone customer service are very good, very helpful. I'm not happy with the part of the claim form where I have to print the form, sign it, scan it then email it back. Uploading and downloading documents has problem, that's all. Other than that everything is fine.

Fantastic even gave me some pointers for my phone use.
I'm taking my tablet so they can show me some.pointers to keep it running smoothly.
Would recommend them for all.electronic devices including TVs.

I contacted Verizon as I'm trying to setup a new phone and my old phone is damaged (screen is so cracked I can't use the phone). Federline walked me through the process of backup on the old phone and setting up the new phone! He did an awesome job!

I recently had an experience with Asurion that highlighted their exceptional customer service and comprehensive coverage options. My iPad was having issues, so I reached out to Asurion through my mobile service provider. While the deductible was on the higher side, the cost of a replacement device at retail would have been significantly more expensive.

Upon speaking with a customer service representative, I learned that Asurion also offers home protection services for a variety of home electronics. After completing my claim for the iPad, I decided to sign up for their home protection plan as well, appreciating the additional coverage for my household gadgets.

Two days later, I received my replacement iPad. However, the device came in an opened box and wasn't labeled as refurbished. I called Asurion's customer service again, and the agent was immediately helpful, arranging for a return of the current replacement and shipping out a new device, which arrived the very next day.

Overall, Asurion has demonstrated amazing customer service and a willingness to assist with device issues promptly. Their insurance solutions are forward-thinking, offering robust protection for technology investments. I am thoroughly impressed with their service and plan to continue using Asurion to safeguard my devices.

Trying to fix an issue is hard when calling only gives you computer automated options. Tech help on the chat line connected me to a real person and the issue was resolved perfectly. Thanks to tech James.