Asurion

I broke my phone and they sent me a new phone tree day after, also they help me to active it, Nick was polite and help me a lot.

Verizon service is very beautiful, I have been with them for so many years and them totally satisfies with the beautiful service and help

Your company is great and your employee, Phillip is fabulous! Thank you for easy, quick and excellent service!

Very nice just to be able to get it in and receive it fast, fast shipping and of course easy return of broken item..

It was great people were so nice and understanding. Love the way they talked to me and were so patient with me. Great job.

This was easy.to file a claim. I always dread doing a claim as there's always a glitch but the site was easy to navigate.

I absolutely loved that Valentino was able to solve my issue with my new phone! Went step by step to fix my problem with cell phone! Very satisfied!

After briefly describing the problem and the methods used to try and resolve the problem Ms. Maria Cristina helped quickly to provide a solution

Very helpful and fast in completing my claim. I was not sure my claim would be handled fast but it was. I would definately purchase again.

Their outsourced call center is not only unprofessional but incompetent as well. I filed a claim via their website. The website states that it would be delivered the next day. The claim was not touched by their team until the next day which meant that it would be 2 business days (no big deal). I did not receive the package so I called the company. The woman told me that she "guarantees it will be there the next day" and I will receive the tracking number after the call. I never received the tracking number because they did nothing to ship a new phone. I called again the following day (3 days after the initial claim). They had no record of my conversation the day before. I was told that it would be delivered the following day, again. I clearly stated that it had to be shipped to me on the following day, otherwise it would be a different address. Initially, the man told me it would be an additional $20 fee to send the device. Obviously frustrated, I refused to pay for that as I already paid my deductible. They then said the address was set but it would not be delivered for at least 3 days. I told them that, as I stated before, I would then have to ship to a different address. To that, they responded that it was already in review and I would need to call back in 24 hours. Again, I refused to right their wrong. After speaking to the 2nd person, I asked them to call the address review department. He refused to for over 45 more minutes. Then, finally reluctantly called them. He came back to me saying they were able to change it to the updated address. Then, he told me in 1 hour I will receive an updated email with the new address. Sure enough, the address was never updated. This company is full of lying people who continually promise things they cannot fulfil. I do not know if I will ever receive the phone and am out almost $300. I hope Sprint/T Mobile drops this company as soon as possible.

Tony from the strongsville store was so helpful! He fixed my phone screen quickly and was very personable! He was awesome! Give him a raise :)

The process to replacing my lost phone had very simple instructions and the overall process was very efficient.

Filed my claim and service was great. Called and they shipped my replacement phone fast and hassle free.

It was amazing! I love that they came to my house and fixed my phone. David was amazing and very nice.

Super easy to work they come to. To fix the issue or they send you a replacement super fast as well.

The service was super fast, and the staff was friendly and very knowledgeable. I was in and out of the store in less than an hour. Phone works great.

It was great for my experience… I just want to change a delivery date but I have to call. I hope I don't have to wait for too long

Took my phone to phone provider for a minor repair, come to find out need to pay $200 for a replacement phone. This company is a f**** scam.

The steps were easy to follow, but there were a lot of steps. Taking a picture of the ID was difficult due to so many criteria.

Jasmine was the online/chat individual that assisted. She was extremely helpful & knowledgeable.
Really, really appreciated the help!

First time every making a claim and after 45 minutes on the phone nothing was resolved to help me the consumer. When I first filed my claim, someone from Asurion was to call me back to schedule an appointment. I didn't receive a call for over two days. Once I was able to speak to a rep and schedule, the first opening was 7 days later which didn't help because I would be traveling for Thanksgiving the next day. I was able to schedule an appointment in the state I traveled to and was given a 2 hour window. Technician did show up but couldn't fix my phone because he didn't have the part. He apologized and rescheduled for the following day but at a less convenient two hour window. I took the appointment anyway because I needed my phone working. I waited and waited and after the two hour window passed I called to check on the status of the appointment. The rep said I was scheduled for the following day with an even more inconvenient two hour window because for some reason the tech wasn't able to make the second appointment. No phone call or text message, nothing! How could they schedule without even speaking to me? After 45 minutes on hold to resolve the scheduling issue, Melissa, told me they can't waive the repair fee but could send me a gift card for $15.00. I asked them to offer a discount or a credit me a few months free on the new device I will now need to purchase since they're not fixing my phone. Nope cannot do that either. What good is insurance if you can't use it? Asurion and Verizon Wireless do not care about their customers, period! Very disappointed with both companies. What has happened to customer service in America?

Easy to answer questions about the phone and process my claim …. Excellent service online and on the phone!

Eric helped me very well and helped my figure out and idea for my problem, for that he deserves a raise