Asurion

They were precise on the time given... My phone screen went in broken and came back brand new thanks to them...

Purchased an iphone11 on 03/17/2022. Was damaged on 04/15/2023. Asurion updated system and denies claim.

I signed up for Asurion when I turned in our PS4 to be repaired and was told that by signing up that day with the discount that my tech would be covered after 31 days if they were unable to repair it. Everything worked except the disc drive. I get it back on 12/28 as unrepairable and now the whole system is down with a hardware malfunction. I have them look at it again and am advised to file a claim. I file the claim and am told that I am not covered as this is a pre-existing condition since it was turned in on 11/27 (when I signed up) and outside of my coverage window. The manager for Asurion (Topher) then tells me the only way it would be covered is if I took it back to UbreakIfix and sign back up with the discount applied - WHICH IS WHAT I DID THE FIRST TIME on 11/27. He basically has me running around in circles to tell me that my tech is not covered. It is a waste of $25 a month as the claim will be denied unless it is something you purchased and broke after your plan started, which is not what they tell you when signing up. The only thing I can say is at least they offered a full refund for cancelling my account... that is the only good thing I can say.

$#*! you $#*! you $#*! you $#*! you $#*! you $#*! you $#*! you $#*! you $#*! you $#*! you $#*! you $#*! you

Very helpful to get a claim thanks again it went thru very well. I appreciate your company people are very nice there to troubleshoot the phone.

Only gave 3 stars because my issue was not resolved. Which is totally out of the support staffs control. Helpful, quick, and easy process.

Customer service rep was very courteous and professional. Would like to review again after the outcome.

I apparently have a technical issue, but before that was determined, my online tech walked me through everything he could do to help.

Asurion gave us no problem with resolving our issue in a timely way. They are very courteous and helpful.

Great experience as the representative was very friendly and patient.
She provided options without aggressively selling.

When my coffee maker stopped working, I was able to have a replacement very quickly with this warranty system.

My claim was much easier n fast then I had thought... basic instructions and took but 3 mins to complete. Thanks asurion!

I made it difficult for several things that lasted 3 days to solve my problem because in your company there was no one who spoke Spanish

Very easy system to use. User friendly although I would have preferred speaking with a representative at some point.

Had an awesome agent named Alexander. I do not have anything else to say but you are making me use 50 characters so there ya go.

The two times I've had to use my plan everything was resolved so easily, faster than squaretrade/allstate

Technical support is always able to quickly and efficiently solve whatever problems I have been faced with.

I always have had excellent customer service experiences with Asurion staff. They are knowledgeable and patient.

Genesis was absolutely amazing, kind, patient, and informative. She made me feel relieved in an unfortunate situation!

Self explanatory, quick turnaround, No haggling. I would recommend investing in this service for any purchase.

Good job he did a good job I need 2 more phone fix

They fixed my screen and it works amazing. Excellent service, very fast and phone works great

Hoover handled my situation quickly and efficiently while maintaining professionalism through the entire conversation.