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Asurion has a rating of 4.6 stars from 10,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
The customer service agent was very professional and extremely knowledgeable. He helped me with my claim.
Had a great experience again with Asurion and Verizon. Thank you for your help in resolving my broken TV issue!
Everything was excellent. I can't even rate the experience high enough. You have my business for life!
Abigail did a wonderful job assisting me with my claim. She was quick, professional and very helpful, thanks again!
I had a great experience with Asurion protection plan, it was easy and comfortable to follow the process
I've used different companies. This company has bent over backwards to make sure I'm a happy customer.
Excellent service, It was quick and easy. I should have a new device within two business days. I'm very thankful
John, an Asurion technician helped me connect my replacement phone in a matter of minutes over the weekend. Quick and easy!
I had a nice experience with Asurion, they took time to read everything and gave me the correct resolution
Hotspot connectivity problems have been since day one. Molly worked my issue all the way to proper functionality.
Brad your online support tech helped me with installing a vpn app on both of my devices. He made it very easy
During a powerful snow storm, assistance in providing us useful information, exemplified the quality of your customer services personnel.
I ALWAYS get asurion. They make it easy to replace or refund an item that no longer works when your warranty doesn't. Highly recommend
I could not get a printer to download on my computer
HP was no help at all but thus team made it happen!
Very friendly and patient as well
IPad damaged. Had little issue getting claim filed. But after sit up was handled and replacement on way. Thank you.
So glad we did the 5 year extended warranty. From initial claim to full resolution was timely and seamless. Thanksgiving saved with a fixed stove.
Easy process focused on customer satisfaction and experience! Starting with reporting the problem it was satisfactory resolved in a week!
I really didn't think the issue could be resolved virtually. But you guys proved me wrong. Your Tech was patient and thorough.
I am iPhone not smart. The tech service person was polite and professional, helped me through my issue quickly.
I was charged 100 to replace a phone because they did not have the replacement parts, very disappointed
Professional, knowledgeable, timely, no wait, helped walk us through paperwork, etc to start the process
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Deanna. We are sincerely sorry for any trouble this may have caused. Our goal is to get you back and running as soon as possible. Repairs are ineligible at times due to parts or technicians. We hope you have received your replacement. -Rue