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Asurion has a rating of 4.6 stars from 10,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Thanks for replacing the phone quickly.
All were very helpful and friendly.
Excellent service. We are grateful.
Thank you for partnering with a local establishment to quickly replace or repair devices.
Whoever had this idea is the company genius
Gave answer not to be easily found in Vendor website about product sold there. Saved a lot of time and resources.
It is the best decision you can make when buying, they are amazing and very professional in handling your claim
Very Easy process. Asurion took care of all my issues in a timely and professional way. Much appreciated.
Thanks!
Great customer experience, friendly and punctual. My daughter is very happy now that she can play with her ipad.
Asurion handled the issue fast and easy. Only took a few minutes of E-chat to resolve. Great service!
Everything was great and very quick. Just expect to go buy a temporary phone until you get yours back.
I dodny getbthenphone untill monday and it ewas scedulrled to be deliver on saturday? Delivering companies did not meje for the effors you put foreward they wantto get paid that is ajjgelivering once inthe hands of fedex didnt vare
Top notch customer service! Quick, friendly, and extremely helpful. It makes this process really easy.
Great Service! Fixed my phone in seconds! Did it with free of charge! Will definitely be going back if anymore problems! HIGHLY recommend!
They were friendly and efficient. Service fast. But pricing when I became a member years back have doubled
Good price for replacing and fast.broken screen on smartphone. Saved me a ton of money because I didn't have to replace the endless phone.
My experience with filing a claim was easier than I thought it would be. And the service is remarkable. Thank you
I forget the poor girls name.I hate that but boy was she nice and handled my situation awesomely. Love how this place deals with their consumers.
Amazing. He made things so easy and no hassle at all. I would recommend this place to anyone who needs assistance in fixing their device!
Very happy with ease of customer service. Straightforward, easy to understand, quick and concise conversation.
Total satisfaction, fast and easy, great customer service. I definitely recommend it thank you asurion
The online claim process was a little difficult to resolve but once I called it went great and resolved quickly.
Cynthia with ATT helped me get my son's replacement phone back on. We could not remember how to do it so the chatting experience was great.
My phone was able to be fixed the same day I brought in, even after they discovered a secondary issue.
Great! Resolved easy and quick. My consultant offered me an add on but easily recovered after rejection. No further questions.
Moses, our technician, was incredibly friendly, helpful and competent. He is a great asset to the company.
For some reason my iPhone12 stopped charging so I went to the ATT store anthey tocare of everything. We could not use mh phone to file the claim so ATT did it over their phone.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
