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Asurion has a rating of 4.6 stars from 10,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
They will make excuses not to cover any of your electronics! Worst experience ever, I hope this helps!
My son's phone fell out of his pocket onto concrete. He was pretty sad. Thank you Asurion for helping him get a new one.
Mr Banks arrived on time, I decided himself. He then quickly went to work. My phone looks brand new.
I got stuck trying to activate my new phone by myself and Myra was awesome in helping me out tonight, she's the best B^)
Patrick was very nice and helped me get the issue I had resolved quickly! Highly recommend using Asurion
Asurion has made filing and completing claims very easy. I have no issues with purchasing protection plans from them in the future.
Tech Coach is the most helpful tool to resolve cell phone problems. Technicians are professional and knowledgeable.
Rejoice customer service Agent was awesome. Very helpful patient and quick to get things taken care of
Started the process online and easily submitted documents. Took less than 10 minutes. Within a few hours I had my credit emailed to me! EZ as PIE.
I recommend this insurance to anyone that purchase any equipment. They respond in a reasonable time.
Hazel assisted me promptly with everything I needed. Asurion home plus has an excellent customer service team!
Great hassle free experience. Service set up and problem resolved much quicker than expected. Thank you!
The process worked well, teams were efficient and addressed all concerns in a timely manner.
Thanks for your assistance
Call about my heater plug quick working the representative was very knowledgeable and left me extremely Satisfied
My claim was submitted reviewed, accepted and processed same business day. I have never had such simple, easy fast customer service.
Asurion kept the promise of repair or replace. It was awesome to finally have a company keep their word. I've already referred several friends.
Anthony, was very professional, knowledgeable, and shared his knowledge toward my refrigerator.
Thanks for keeping your word.
Wilson put me on hold for 48 minutes refusing by not responding. Absolutely unacceptable to treat people this way
The best experience I have ever had with insurance on anything! Buy Asurion protection for your computer.
Marissa helped me with my request, she was very professional and knowledgeable. Excellent customer service.
The protection plan. Is just that. I've had no problems or worries! With Asurion... I have everything protected.
Excellent service. Got good response from representative. Rep understood my issue right away and gave me the steps to correct it. Efficient!
My three-year-old washing machine doesn't work well, I called Asurion, they sent person to checked and resolved the problem. Very good experience!
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hi Arietta, I am sorry to hear your experience has been this way. I can assure you this is not the experience we want you to have and I do sincerely appreciate your patience. We would like to take a deeper look into this for you and ensure this is resolved. At your convenience, please contact us at https://www.asurion.com/about/contact-us/. We are here to help. -Ari