Asurion

The technician was absolutely amazing...I couldn't possibly express how knowledgeable and professional he was

Thank you for the excellent and knowledgeable tech representative Sheia. She was very informative of the facts of her job.

I am beyond pissed I dealt with Telus and he talked me out of apple care and told me I should get asurian biggest mistake I've ever made. My phone ended up broken and I had to make a claim so I did first of all they didn't have the color option available that my phone was I had the pink iPhone 13 and they sent me starlight which I am not happy about as the only reason I got the iPhone 13 was for the pink one! Then I receive it and its not brand new its a refurbished one that I had to pay $260 for when I already have to pay $15 a month for and the price of the phone that Im still paying off which is absolute bull$#*!. Now there's no way to transfer all my stuff over so I'm stuck with a $#*!ty refurbished phone that doesn't have any of my messages none of my photos or contacts I'm beyond angry and frustrated that they even offer refurbished phones I would like a brand new pink iPhone 13 as that's the one I originally had and not a refurbished one as I still have to pay $600 on it FIX THIS ISSUE ASURIAN! I will never recommend you to anyone and I will tell everyone about my experience and make sure that no one ever uses your $#*!ty company!

Diana that helped me on the phone was the best costumer service representative! She was so optimistic kind and patient!

Filing a claim was rather easy with the help of Rhealyn. I just wish the post approval process was faster

James was amazing and did a great job helping me! He was very knowledgable as to what my problem was.

This man was so kind and fixed my phone screen quick! Thank you!

Megan explained everything and was a smooth process

Called the first day to report my tv broke, rep told me everything was set and just need it to pay the service fee told her i was going to call back and pay. Called back and then nothing was set other rep told me need it to wait 24 hrs to get address change, since my was a po box. Waited another day call back and next rep told me to wait 36hrs called back again after 3 days next rep told me it was 72 hrs and that it wasnt sure at the point i told him to stop chnaging the time frame andnto give me an actual time to call and get it resolve, he laugh at me and told me he was not a miracle worker and he couldnt do that i told him to be in my shoes and help and he says no he couldnt do that. Hanged up and decided to chat instead of calling and finnalyy after 6 days without a tv and actual answer and a honest rep finally someone actually helped me. Changed the address and help me with my claim couldnt thank her since i loat the chat after a while but if ANYONE reads this keep her she is finally a good Customer Rep. She helped me all the way to process my claim for 2 hrs woww completed my claim but now am on waiting since there is more steps i guess so 2 weeks for a process since they told me they were going to call me in 3 days

Called spoke with Bray he walked me thru the procedure set me up with a appt with an onsite location to have my phone repaired At my convenience!

They were very quick although the technician told me 3hrs wait time, it was literal less than and hour and it was cheaper than getting a new phone

Glad I was encouraged to install this app. It revealed security breaches that I wasn't aware of. "Chris" did a good job of explaining how to use it.

Amber gave me options, and good explanations. Despite my being GRUMPY with my partner, she kept a smile in her delivery, so it made me feel good.

So far every time i have a question I can get a real person to chat with that is able to provide me woth the information I need.

When calling customer service it was very easy to get the answers i needed and fillin out the application for a claim was easy!

Very easy making claim and appointment for repair. Camwcto my home the next day. Great communication and quick repair. Very nice tech! Love it.

My MacBook was having issues and everyone at asurion was so helpful. The issue was resolved quickly. So grateful to have had their assistance!

Noryaliz was absolutely amazing! Made sure I had all the tools I needed along with making sure my experience went as smoothly as possible!

I highly recommend having this insurance on all your devices! I have delt with them for years and I have never had an issue

Quick painless and professional. Best service I've ever received.

Good as long as I got asuiron grateful for the people who were there answering phones good customer service skills love it keep up the good work

I have Asurion for my Iphone via Verizon. My phone was very damaged and I get a new one to replace it for my deductable of $229!

Needed a new battery and after submitting the claim, we had a place cl9se by to get the problem resolved the same day.