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Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
What a pleasure to "chat" through the computer with Monaque to resolve a potential problem with registering my new printer.
Dropped my phone for 1,000,000 time & needed screen fixed AGAIN. No questions just set up appointment close to home all done
First time filing a claim with Asurion. Couldn't be more pleased with the response and professionalism in handling the claim.
Wanted to get a replacement phone and still am waitibg after a month and a half. I need a refund for paying for this dirty service.
They were unable to replace my screen, so they replaced my phone for the same price as the screen replacement. Couldn't ask for more than that!
Unfortunately I lost my device and I just open my app and put a report and its tooo easy and next day delivery. I really appreciate the process...
Sam
The 2nd phone facilitator was really awesome.
The first gentleman was good as well
My broken phone was not cooperating enough at the time
It was on time, fast and easy! Very setisfied with the person who came. He did the activation in 2 minutes, came on time, and was very polite.
Technician was early and was quick in fixing my phone! GREAT SERVICE! I will recommend Asurion to everyone!
Christine was very patient with me and took the time to troubleshoot with me until we found the Solution
I appreciate the assistance from Assurion and all the support from the programming my phone and the offers. Thanks again and God bless you all
Very easy process to set up new replacement galaxy zfold 3 phone from Asurion. Ashley was very helpful and the process was very easy!
Everything went well didn't have to wait long. Great customer service. What a job well done.
I informed I push a * number & calls went to another number. Informed to push *73 by the help I gotten, now my calls go to voicemail. Thank you!
Assurion fix my problem with my laptop in a moderated time, the outcome with my laptop was better than I expected
I brought a MacBook in for a battery replacement. They said it would take a week to order the part and replace the battery. After getting the Mac home the track pad stopped working and the screen started flickering and went black. I took it back the next day and showed them the issues I was having. They kept it and told me that they would contact me by the end of the day after looking for any issues. I didn't hear from them, I called them a few days later to see what they found and they told me they were running Apple diagnostics on it. I called Apple to see what these diagnostics would be looking for and how long it would take. They told me that the only diagnostics they would be able to test the hardware with was run on the computer itself and only took about 2-3 min. After not hearing from them for a week I went into the store where they said that they found no problems and that there was nothing wrong. I brought the Mac home and the moment I turned it on the right speaker started crackling. I took it back that same day and after not hearing anything from them for another week I went into the store where they told me that the speaker was broken and needed to be replaced for $100. I asked if there could have been any issues that happened while removing components as they changed the battery and they told me no. That the battery was a simple take out and put a new one in job which was completely false. To replace the battery they had disconnect everything from the logic board and completely remove the speakers, tracking pad cables and more. I contacted the corporate headquarters to get these issues fixed. My calls always went to voicemail and it took days to get a return call, on top of that they were not willing to have any email corespondents at all. It's been over a month since first bringing in my Mac in for the battery replacement and still nothing has been done and communication with them has been next to impossible. I had purposefully set aside some holiday time off work while the battery was getting replaced. Now I'm losing hundreds of dollars a week while they do nothing.
Jayson gave me the easy step(s) to resolve the problem and the scan function worked the first time after the recommended steps.
Honestly, this was the best experience the customer service was great they honestly helped me out alot!
I was worry it was going to be a hassle it wasn't; so easy so understanding I highly recommend Asurion
Don't waste your damn time. I've been waiting for 3 days for a RESPONSE. After this response, expecting to wait another 3 days for any action.
Maylene was very quick and responsive on my issue. Very patient and quick to figure out a solution to my problems.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Thomas. We are definitely sorry to hear about your experience and the issue with your repair. We are here to help you. We suggest calling our claim department directly to assist with your claim. -Rue