- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Asurion has a rating of 4.6 stars from 10,696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Ludy was amazing to work with and she resolved my problem fast, easy, and was absolutely a pleasure to work with!
Great costumer service and very helpful and the person that help me with my claim very nice person and help a lot with my claim
Thank you so much great service including fast internet i will always choose the way of interney fiber.
The experience was simple, fast and very helpful the person in chat/Medy was very professional and quick.
Jailyn was great and so talented. This was a difficult issue and Jailyn was patient and extremely professional and patient
I added a protection plan through my cell phone provider 2 years ago, which is run by Asurion. It was supposed to cover physical damage, technical damage, or a lost phone. I paid a $200 deductible to the company to have my phone replaced after paying monthly for this insurance, and was charged an extra $400 on top of this for "failure to send back the phone that was being replaced." However, through the tracking number I was given, I could see that the phone had been signed for on their end and received. It took 4 months for them to refund the money to my account, after consistently passing me back and forth between departments when I would call. I kept receiving the same excuse that it would take 30 days to show on my account, but took over 4 months. Despite this, I kept this insurance on my phone in case I had another issue. I recently submitted a claim to get a replacement and the phone they sent me to replace my broken phone constantly restarts on it's own, the screen freezes, and the portrait orientation doesn't work. I contacted them immediately as the phone had these problems the first day I received it. Since then, they have again transferred me back and forth between departments and can not give me a definite answer. I have been hung up on many times by the call centre. I was told on Thursday of last week I'd hear back within 24 hours via email with a shipping number. I called them on Monday having not heard back and was told they were missing a signed Avidavit and copy of my ID. I was never informed that they wanted these documents, nor how to upload them. I was told I'd receive an email (I did not), and to upload the documents to the website. I uploaded the documents and was told AGAIN I'd hear back within 24 hours and have still yet to hear anything. They were the ones who sent me a broken phone to begin with! Absolutely terrible customer service in this company and I would never recommend using them to anyone. I am very unhappy with my experiences.
Within minutes my claim was approved and refunded. I couldn't have asked for a better experience. Thank you!
Valentino made my experience easy. He was caring and didn't push me too much to change account details I wasn't comfortable with changing.
Ride on police car quit working. I contacted Assurion to file a claim. It was approved and refund is coming.
Associate Vickie, did a great job helping me backup my old phone to iCloud. The directions were simple and fast! Go Vols!
Service was personable but professional and efficient. No muss or fuss. Happy to answer my questions. Could not have had a better experience.
Have had numerious problems with my ice make (4) but it is always fixed from the polite and knowledgeable techs.
Very fast and efficient work, I appreciate that! Thank you for taking the headache out of this agravating situation
Everything was better than excepted. Repair man came out couldn't fix problem 4 days later had new TV awesome
Took less than 5 minutes to register the product and insurance plan purchased separately. Best customer service execs (Raymund!)
Very easy, seemless experience. Only took 20 minutes and he did everything in his own repair vehicle. I would definitely recommend.
Excellent service from appt scheduling to repair. The tech was so nice and helpful. Also did a great job fixing my phone! Definitely recommend
Good but lengthy. Had a decent experience glad they could replace my stolen phone. Alot of paperwork to fill out regarding lost item.
Technician (Ronald) was respectful, friendly, professional and knowledgeable. Couldn't ask for a better experience.
The tech was very helpful and supportive of my situation. I couldn't be more pleased with their support!
Jamyi did a great job helping resolve my husband's issue with his phone having no service when not in WiFi
I highly recommend Assurion. From start to finish my experience with them was outstanding. Their customer service hit it out of the park!
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
