Asurion

No appointment needed. Fast and done in one visit.

Prompt, easy to deal with and very professional. Thank y'all for everything!

It took a few times to get my point across and find someone that really is GREAT at customer service.
Mesha and Ms. Lita are GEMS!

Verizon should be ashamed that they give Asurion as their ONLY option for phone repair. Talk about one of the US's richest companies taking the cheapest way out. My complaint is not with Verizon, not in this review.
I scheduled a repair for a cracked screen with Asurion, took off from work for the appointment, they never showed, never called. Rescheduled and TWICE MORE the very same thing happened. When I called to complain the third time, I was told they don't service my area. My closest store is 45 miles away. I have a protection plan w Verizon which covers everything but a cracked screen, of course, and since my phone was broken, in order to get it replaced I needed to get the screen repaired.
At this point Asurion would not refund my $30 so I could take it elsewhere to get repaired, and they basically held my money hostage. After many angry phone calls they agreed, since they had put me through so much, and their customers are their "number one priority" after all, to replace my phone for free.
"Free" phone came... audio didn't work. Sent back in prepaid envelope. Replacement phone came... started giving problems two weeks later. Replacement came. I had to destroy the prepaid envelope because I forgot to clear my data off old phone, so I requested new prepaid envelope. Waited two weeks, nothing came. Called again... nothing. Received a threatening letter that I'd be charged $327 if they don't receive phone by a certain date and legal action will be taken against me. I called customer service again to tell them my dreary saga. They suggested I "simply print a label". I mailed it off the next day.
Next month I was charged $327.
Called again, fought my fight... produced tracking number. Okay, they said. They will refund me.
This month... no refund. I called YET AGAIN... my claim was denied. Shipping and Receiving says the envelope I sent was empty. I am bloody livid.
This is typical of a company like theirs, lies, intimidation, wearing you down, threats with lawsuits, threatening your credit refusal to speak to supervisors and charging your CC without your permission. They have expensive lawyers at their beck and call and I have nothing. Their word against mine. They have Verizon feeding them business and backing them up.

I even took a picture of the phone, the envelope and the shipping label, as I keep track of everything because of people like this, but I have no control of what happens in the shipping and receiving room and who has sticky fingers.

I hope they pay dearly for their gluttony, deception and downright nefarious way of running their business. Well done Asurion, well done.

They did what YOU BREAK WE FIX WOULDN'T DO UBWF SAID MY PHONE WAS BEYOND FIXING which they were lying. Asuncion came to me and took less than 30mins my screen was fixed.

Shay chatted elegantly. Her imojis were adorable and she was very friendly, kind, and patient. Thanks for the help Shay!

From ordering to set-up, the process was seamless and convenient.

Thanks for accepting my request for help! The team did a fantastic job

Very efficient, I was never left to feel as if I was being shuffled around or anything, I was always able to get in contact with a representative

Really great I no problem filling out the survey it was simple and easy I appreciate the representative I spoke to on the phone he was very kind

Brandi did a great job helping me set up a replacement phone. She made the process very easy for a cell phone challanged person.

If you have Ausurion as part of your phone service and you're in the central NJ area and have an issue...I highly recommend Shawn at the AT&T store in Lawrenceville, NJ

My costumer service rep. Kenyetta, was wonderful.
I seldom leave a review much less a good one. This was a great experience.
Thank You

Had a cracked screen and I placed the order with Asurion and received my replacement the next day

I pay $17 month for insurance. Years later my Note10plus drops and cracks the wrap around glass case, front and back glass. So I submit a claim to Asurion. For 29 buck my deductible, I go to their UBreakIfix shops. When I get there I find out that my insurance only covers the front glass and UBreakIfix will not fix the front without replacing the back. I was quoted 70 for the back glass because I have Asurion. I felt it was a mistake so I left the store, called Verizon to find out Asurion only covers the front and UBreakitIfix it sets their own rules for not repairing the front without replacing the back. I go back to the same store in Tampa off Kennedy and the lady told me it was $118 not 70... a Whopping $118 on top of 29 deductible. My option is replacing my phone for 200
Now here the kicker. The 12 months warranty on the work is only good if I keep paying the insurance for the next 12 months. Here is another... Before getting your phone fixed you have to agree that your phone and app may not work the same! When I complained about the change of price she told me that was the cost for her labor take it, replace it at 200 of not! Cost of having Asurion insurance for their low deductible was $149 on top of the monthly cost I have paid for 2 years. My complaint is the unknown scam that I had to pay full price to repair a cosmetic back glass before they would honor my broken screen insurance claim. The part could be bought on Amazon for less than 20 but would void my insurance claim unless the I paid the UBreak Store full price! Total cost for my 29 deductible promised repair from Asurion was $148 plus 300 of monthly payments with a promise to fix my broken phone for a low deductible of $29 SCAM!

It was so easy to get my replacement TV no hassle very quick very very easy I would recommend this to anyone and family

And how they got the issue solved for my daughter phone, I want exchange there service for nothing.

I PURCHASED A BISSELL SHAMPOOER FROM WALMART IN MAY OF 2017. I WAS ASKED BY THE SALES ASSOCIATE IF I WANTED TO BUY AN ADDITIONAL WARRANTY. I EXPLAINED WHY WOULD I BUY A WARRANTY WHEN IT COMES WITH A WARRANTY. SHE EXPLAINED THAT THE WARRANTY BEGAN WHEN THE MANUFACTURE'S WARRANTY ENDED. OF COURSE, A PIECE BROKE AND WHEN I CONTACTED ASURION TO GET IT REPAIRED, I WAS INFORMED THAT MY WARRANTY EXPIRED 2 MONTHS PRIOR TO ME CONTACTING THEM WHICH WAS 3 YEARS FROM WHEN I BOUGHT IT. I WAS INFORMED THAT THE WARRANTY EXPIRED WITHIN 3 YEARS NOT THE FOUR YEARS I WAS ORIGINALLY PROMISED. I EXPLAINED TO GEORGE THAT I WAS NEVER GIVEN A COPY OF ANY WARRANTY AND WANTED TO CONTACT SOMEONE WHO COULD HELP ME. GEORGE GAVE ME THE ADDRESS TO THE LEGAL DEPARTMENT AND ALSO INFORMED ME THAT THEY DON'T HAVE A PHONE NUMBER. (WHAT LEGAL DEPARTMENT DOES NOT HAVE A PHONE NUMBER?) I WILL DEFINITELY CHECK THE WARRANTY COMPANY BEFORE I PURCHASE ANYMORE EXTENDED WARRANTIES FROM WALMART OR ANYWHERE THESE DAYS. ASURION IS A RIPOFF!

Very happy Everything worked out very good Customer service is very good they answered all the questions I need it

I made a mistake while filing a claim for my TV. My TV kept turning on and off, so I filed a claim thinking that there was some physical damage to the screen. I selected the "physical damage" option and submitted the claim with a picture of my TV.

After about a week, I hadn't heard back from Asurion, so I thought my submission hadn't gone through. I checked again and realized that there was no physical damage to the TV at all.
The TV had turned off and wouldn't turn back on, but the screen was fine.

I refiled the claim, but it was rejected. I contacted the Review department, and they said that the screen size in their system (70 inches) didn't match my submission, which was why
my claim had been rejected. They transferred me back to customer service to file another claim and correct the screen size.

My second claim was also rejected because of my initial submission, in which I had mistakenly selected the "physical damage" option. I contacted Asurion and was told that, based on
my first submission, they would not approve my claim. I explained that it had been a mistake, but they said that I had already signed the paperwork, so it was official and they would not accept any future submissions for the TV.

I told them that my TV wouldn't turn on and there was no physical damage, which meant that it was still covered by Asurion's policy. They said "no" because my first submission had mentioned
that the TV had some physical damage.

I don't think this is fair. Asurion is not allowing me to resubmit the claim with the correct reason. I spoke to representatives at all three levels of customer service, and the last
thing I was told by the third-level representative was, "We are human, not robots or machines. Humans make mistakes, and humans can correct them, but Asurion is not."

I am not happy with this ridiculous policy. I am not happy with Asurion at all.

I would like to warn everyone to be very careful when submitting claims to Asurion. Once you submit a claim, you cannot resubmit it, even if you make a mistake.

I couldn't be happier. Armories was great. I still have more to do before resolved, but he was awesome.

The person I talked with was so helpful and nice. Really made fill better.

My CS Rep was very thorough and friendly and got my claim initiated and completed in a timely manner.