Asurion

Cusomer satisfied I couldn't have done this claim without the help of the instructions for the claim form

The service was great everything I asked to be gone was done in a timely matter

Service was GREAT! I am Extremely Happy...Kena and Jessie were Helpful beyond expectation and their patience was much appreciated.

Good esperience. My phone was repaired. The tecnician he was very nice, respectful and the phone was like new

Will be finding better electronic insurance coverage. I paid my premiums faithfully for almost 3 years, but when my daughter's laptop went down, I filed a claim, which I had to pay a $ 100 deductible for, and then it was sent out and deemed unrepairable. Their offer to replace it was insulting. They first offered to replace it with a small tablet-like laptop. How does an 8 GB RAM with 500 MB storage laptop equate to a 4gb 64gb storage mini laptop replacement? When I refused to accept that as a replacement, and advised and showed the original specs, they then offered a reimbursement of $117.00, which was insulting, seeing that I paid $450 for the laptop in 2021 and that that same laptop still retailed for around $400 at over 10 online stores I checked out. They then offered around $146, and that was their final offer. I WOULD HIGHLY RECOMMEND THAT YOU FIND A BETTER PROVIDER THAN ASURION. THEY ARE CROOKS AND WILL NOT ACCURATELY REPLACE YOUR ELECTRONICS IF THEY DEEM THEM UNFIXABLE.

After almost 3 years, they have LOST A LOYAL CUSTOMER AND REFERRER AS WELL. I let my family, who also bought their home+ plan know about this, and they are now also canceling their services. We're all in search of better carriers, such as Progressive and the Worth Ave group, for protection and integrity. Once I find a more reputable provider, I'll update that here. I'D HATE FOR ANY CONSUMER TO HAVE THE SAME EXPERIENCE I HAD WITH THIS HORRIBLE COMPANY.

Very satisfied Indid with the professional Tecnition, very satisfying with the receiving new spare parts ecc ecc

Next day got my replacement fast easy claim brand new device flawless

Grateful For Noah's punctuality & efficiency in repairing my device

The person that I delt with was very professioal and courteous. Resolved my problem in a short period of time.

You really can't get any worse than Asurion. I have a 15 month old LG refrigerator that needs a new compressor and LG agreed to cover the repair under warranty by even though the part broke two months after the full one-year warranty expired. The problem is that Asurion is the 3rd party service contractor. It initially took them 7 business days to come and diagnosed the obvious. However, it has now been 5 full weeks since that initial service call of missed appointments (4) and flat out lying to me. First, they said the new compressor would be expedited and delivered directly to me; it wasn't. Then they ghosted me, and when I followed up on a Thursday they said the part was at the distribution center and a tech will be out on Monday. Tech was a no-show, and when I followed up they said the part was not in. A new appointment was made and a confirmation call said they had the part and all was on schedule. The appointment was again canceled due to no part. They made yet another appointment which was canceled EVEN AFTER THEY CONFIRMED THE PART ARRIVED. The appointment was now rescheduled for another two days later and was cancelled and rescheduled yet again WITHOUT ANY EXPLANATION. The latest and greatest appointment was then scheduled for this morning. The supervisor of the escalation team called to let me know that all will go smoothly and the supervisor of the tech team will handle my appointment. This, after I requested to be the first appointment of the day because I cannot, and shouldn't have to, live my life around them. Long story short, guess who did not show up for the appointment yet again?

Chatting with John was effortless. Turns out my product still under manufactorers warrenty and he gave contact info.

Lazyboi leaf blower stopped working and they honored the warranty with a complete refund. How often does that happen these days?

Very fustrating, direct tv and asurion wasnt on the same page. Repair company rhey used did not communicate

JiaMariel was on top of things! Excellent service and made my experience very easy for me. I would definetly recommend Asurion!

Everything was Easy Explanatory! Asurion didnt seem to give us the run arounds at all love there self filling info.

Phone went crazy couldn't fix it called assurion got claim started and processed no trouble great service

My experience with Assurion customer service and the GE technician was awesome. It couldn't have gone any easier!

I just purchased the new Home Connect service device from verizion wirless. It was not easy to set up a video could have helped

I had Jerry in Concord NC, grest job in resolving my issue. Also great customer service.

The kind lady I spoke to was very easy to explain my situation. She understood and took care of it.

I was hacked, I had just gotten my phone back on track. If you look at my phone numbers history, you'll see what I'm talking about and I had to go to Apple for diagnostics. I had to go to Verizon to get Sim card replacement because what the hacking did to my device and I was upset nervous and it's taking me 16 hours to take care of this with very little sleep because you have to because I because your company said when I told them about the anydesk.com people who contacted me got into my phone through the back door of Facebook and then they try to get me to buy $1000 phone from Facebook marketplace. I never did such things I was able to stand them off. They got into my account and I found out that they had my IP address. Apparently I had keyed in something and then I found out that my name is all over the place but not spell properly and they got a hold of personal information so here I was very very nervous very upset, clouded thinking, and Verizon pulled me through this. This is the best treatment I've had since February 22. I've had excellent treatment because I had to go to the CEOs office and his and his top-tier trip team treated me the phone was working excellently but an Apple update upset my Apple Card so Apple had to fix some things, and I had to come to Verizon to get a physical Sim card sent to me. Everything went as smooth as butter I'm a 72-year-old senior, who is disabled, and very dependent on my phone, Verizon made this very easy and very stressed dressed hard, thinking situation because I had to remember so much you've upped your game tremendously. Thank you for having reps out of the six reps I had only one was very slow didn't know his work and I had to hang up and call back to get more efficient people that's 90% that's a very good rating at this time of the year and under the stress we're under economically Verizon thank you!

Great guy, friendly, respectful and did a wonderful job

Having Asurion is really worth it…
Everyone is helpful and professional.
Thank you!