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Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Tyler was very helpful activating my new phone. He made it very easy for this tech challenged guy.
I haven't filled a claim in years. This was so easy it only took a couple of minutes
I had a great experience and the support team was able to help me with the proper information!
It was such an ease to chat with an agent via text and get the information I needed.
Very satisfied with the online service and very easy to do your phone claims in minutes thank you
This is a great expense. Worth the cost. Very easy to get a repair without jumping through hoops.
It was really easy based on everything. A service i feel was good and easier to file online
I submitted a claim for some worn under armour gloves and the experience was fast and hassle free!
I am VERY satisfied with the help I received. Thank you Melissa for being patient and REALLY helpful.
Everytime I Deal with Asurion it's always a pleasure they always go Above & Beyond to help customers.
It was a very easy experience. And had my phone repaired in less than an hour. Very awesome.
Frustrated for the weekend I had no phone
I went to local at&t store in Hilton Head.
Thanks
I was not happy with the additional charge for the repair, it seemed to be a bit high.
I believe the service man's name was Ken. He was very good at his job and extremely knowledgeable.
The process did take some time, but the communication was very clear and easy to follow Thank you!
It was fast and easy, they said 1 to 3 business days but it only took next day
It was easy to set up appointment to get my screen fixed and they're coming tomorrow thank you
My experience was awesome, it was also fast.
I hope to get the new set of gloves soon.
Gave good directions it was good until u won't let me stop talking.I'm done.it's all taken care of.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Janene. We are definitely sorry to hear this was not the experience you expected. We are here to assist you in any way we can. -Rue